Revealing secrets of Zoom and their CX Plans

https://activateCX.arroyo360.com/ai

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Zoom has the CX Industry Shaking in their boots with their NEW AI Contact Center solutions.  Find out more as we chat with special guest Brandon Knight about all things Zoom, AI, and customer experience in contact centers. Don't miss out on this insightful conversation!

Chapters

00:00 Cloud Native

02:27 Does Zoom have the Engineering chops?

04:47 Data is the New Oil

08:21 The Automation Story

11:03 Proof is in the Pudding

13:18 Delivering on the Promise

15:24 Being a Good Partner

17:32 Contact Center Evolution

20:52 In Closing

#podcast #contactcenter #ai #customerservice #salesstrategy

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