154 episodes

Lou Rosenfeld talks with a LOT of brilliant, interesting changemakers in the UX world and beyond. Subscribe to the Rosenfeld Media podcast for a bird's eye view into what shifts UX faces, and how individuals and teams can respond in ways that drive success.

Rosenfeld Review Podcast The Rosenfeld Review Podcast (Rosenfeld Media)

    • Technology
    • 4.6 • 14 Ratings

Lou Rosenfeld talks with a LOT of brilliant, interesting changemakers in the UX world and beyond. Subscribe to the Rosenfeld Media podcast for a bird's eye view into what shifts UX faces, and how individuals and teams can respond in ways that drive success.

    State of DesignOps 2021: Where Careers in Design Lead Today

    State of DesignOps 2021: Where Careers in Design Lead Today

    Angelos Arnis is a strategic designer focusing on delivering experiences with humane principles. For the past 10 years, he has been working with product/service companies and startups, both in early and high growth stages.

    Angelos is currently changing the ways of working at Posti Group, Finland’s postal service. He is a co-founder at Joint Frontiers, and a co-host of ‘Human, the designer’. Additionally, he is a community organizer at IxDA Helsinki, as well as an alumnus organizer of Joint Futures, DSCONF, & Junction Hackathon. In his free time, he enjoys making music, and playing computer games.

    In this talk, Angelos discusses the State of DesignOps 2021 Global Report, and will be sharing this information during this year’s DesignOps Summit 2021 on September 29 - October 1. Angleos began his journey to better understand how one can position their career in design, which then led to exploring more questions that can present a wider range of answers on the subject.

    The quantitative data collected for the report was done in the form of surveys, and Angelos has provided us with valuable insights around the state of design operations. Additionally, he will present relevant qualitative research during this year’s summit program. Some highly-anticipated questions Angelos answers in this podcast include:

    1) What DesignOps career opportunities are available to professionals in the field?
    2) What ladder-climbing opportunities currently exist in design?
    3) How would you describe the positioning of typical design practices?
    4) What surprises you most about the commonalities you’ve identified?

    As of the time of this recording, the State of DesignOps 2021 Global Report has not yet been released. The full scoop will be available during the DesignOps Summit 2021 - don’t miss out! https://rosenfeldmedia.com/designopssummit2021/register/

    • 22 min
    Meet Sarah Brooks, Civic Design Co-curator

    Meet Sarah Brooks, Civic Design Co-curator

    Sarah Brooks is a design leader and intrapreneur who uses strategic design and mixed-methods research to help teams and organizations reach better outcomes. She has worked in enterprise, federal, non-profit, start-up, and hybrid organizations. If you’re one of millions of US military veterans, her work at the Veterans Administration has touched your life. We are pleased to welcome Sarah as a member of the Civic Design conference (https://rosenfeldmedia.com/civic-design-2021/) and community curation team! In this Rosenfeld Review episode, she shares her experience at the VA, digging into specific challenges when working within a large org, learning what ‘patriotism’ means from people who are in the service, and how soft-skills (people skills, really) are needed at the systems level.

    Sarah recommends: Emergent Strategy by Adrienne Maree Brown https://www.amazon.com/Emergent-Strategy-Shaping-Change-Changing/dp/1849352607

    Tickets to Civic Design 2021 are now available; register now! https://rosenfeldmedia.com/civic-design-2021/

    More about Sarah:
    Sarah Brooks is a design leader and intrapreneur working at the intersection of foresight, service design, and mixed-methods research approaches to help teams and organizations reach better outcomes. She has worked across the enterprise, federal, non-profit, start-up, and hybrid organizations.

    Currently, Sarah is the Executive design leader responsible for the development and diffusion of standards and practices that create experience excellence across IBM's product and service teams. She is an active mentor, author, educator, and speaker on the art & craft of seamless experiences and living systems approached to complex challenges.

    Sarah is the author of System Shifting, in the book Strategic Design Thinking: Innovation in Products, Services and Beyond, and the essay Collective Strength and Greater Understanding Through Co-Design in the book Leap Dialogues: Career Pathways in Design for Social Innovation.

    Sarah served as a 2014-2015 U.S. Presidential Innovation Fellow at the U.S. Department of Veterans Affairs continuing on as a political appointee until the end of the Obama-Biden Administration, working as Chief Design Officer leading a team that worked on strategic transformation priorities.

    Prior to government service, Sarah lived in San Francisco and worked in the social impact ecosystem and currently lives in Montauk, New York.

    • 32 min
    Meet Martha Dorris, Civic Design Co-curator

    Meet Martha Dorris, Civic Design Co-curator

    Martha Dorris, Founder and CEO, Dorris Consulting International, has almost 34 years of government experience in acquisition, technical and program management to customer experience. Martha has run many government organizations that build and deliver agency and citizen facing programs to deliver government services anytime, anywhere on any device.

    Most recently, Martha led and managed GSA’s Office of Strategic Programs where she brought a customer-centric lens to the services and acquisitions they award. In this Rosenfeld Review episode, she takes a dive into her projects at the GSA improving Customer Experience (as opposed to the previous focus on Customer Service), as well as work across the government and her advice for anyone just starting out.

    We are pleased that Martha is supporting the curation team for our new Civic Design conference and community, which will be launching soon with our first monthly videoconference. Sign up here to be notified: https://rosenfeldmedia.com/civic-design-2021/

    Tickets to Civic Design 2021 are now available; register now! https://rosenfeldmedia.com/civic-design-2021/

    • 25 min
    Meet Ariel Kennan, Civic Design Co-curator

    Meet Ariel Kennan, Civic Design Co-curator

    Ariel Kennan is a service design and product development leader who has worked across the public, private, academic, and nonprofit sectors. She is currently a Senior Fellow at the Beeck Center for Social Impact + Innovation at Georgetown University. We are pleased to announce that she has joined the curation team of our new Civic Design conference and community, which will be launching soon with our first monthly videoconference. Sign up here to be notified: https://rosenfeldmedia.com/civic-design-2021/

    In this Rosenfeld Review episode, Ariel discusses the myriad of public service projects she’s had a hand in, and particularly the ways in which Civic Design can improve peoples’ lives, especially those who are underprivileged (for example, the application for unemployment benefits during the covid-19 pandemic.)

    Ariel recommends:
    Creative Reaction Lab — building capacity in historically marginalized communities and training designers to work in new ways. https://www.creativereactionlab.com/

    • 39 min
    Meet Charlotte Lee, Civic Design Co-curator

    Meet Charlotte Lee, Civic Design Co-curator

    We are excited to welcome Charlotte Lee as a co-curator of our new Civic Design conference and community, which will be launching soon with our first monthly videoconference. Sign up here to be notified: https://rosenfeldmedia.com/civic-design-2021/

    In this episode, Charlotte and Lou discuss the intersection of design and technology, machine learning, how the House of Representatives legislates, and more. She also shares details about her current project, redesigning congress.gov, and a peek into what you can expect from the Civic Design Conference.

    Looking for a great read? Charlotte recommends: Humanocracy https://www.humanocracy.com/ by Gary Hamel and Michele Zanini

    About Charlotte:
    Charlotte Lee is an award-winning entrepreneur and human-centered design practitioner based in Washington D.C. She is the founder and CEO of Monday Design Company, a service design consultancy as well as Kastling Group, a digital transformation consultancy. She is a strategic advisor to public and private executives in organizations undergoing IT modernization. Many of her clients seek partnership to help execute their vision of a holistic view of transformation that places human achievement as the measure of success. Her professional path in product management and user experience design was taken with the vision of a more human-friendly world in every way. Charlotte’s current portfolio at the House of Representatives exemplifies her two biggest passions- human centricity and strengthening democracy. She is very energized by the opportunity to apply HCD and design thinking to examine and reimagine the way ideas turn into law.

    • 24 min
    Surveys That Work with Caroline Jarrett

    Surveys That Work with Caroline Jarrett

    Caroline’s book “Surveys That Work: A Practical Guide for Designing and Running Better Surveys” https://rosenfeldmedia.com/books/surveys-that-work/ is a decade in the making — and finally coming in July 2021! Here, Caroline shares some glimpses into the methodologies and tricks she’ll share in the book, and how it evolved along the years.

    Caroline recommends:
    Mentor Black Business https://blackbusiness.mcsaatchi.com/ founded by Akil Benjamin

    More about the book:
    Surveys That Work explains a seven-step process for designing, running, and reporting on a survey that gets accurate results. In a no-nonsense style with plenty of examples about real-world compromises, the book focuses on reducing the errors that make up Total Survey Error—a key concept in survey methodology. If you are conducting a survey, this book is a must-have.

    • 32 min

Customer Reviews

4.6 out of 5
14 Ratings

14 Ratings

JustReviewer ,

Average

Two issues. First, is with audio levels. The host’s audio level is lower than the guest’s. This causes the listener to constantly fiddle with the volume to get it just right. Please fix that! Second, as a host even though you are knowledgeable, the show is really about the guests that you invite. So let them be the focus.

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