S2E22 - how to avoid Scope Creep

scope creep is related to a baseline. you can still have scope creep in an agile project.
understaning scope creep as part of the mechanisme of operationalization (which is a fundamental process happening in any project).
how to deal with scope creep when it happens.
how to prevent scope creep by using rigorous quality control.
QFD as the recommended tool against scope creep (quality function deployment).

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