S3 | E21 | Beyond the Code: Scaling Voice AI Products with Tom Shapland @ LiveKit

In this episode of the ThinkData Podcast, I sit down with Tom Shapland, Product Manager at LiveKit, the open-source platform redefining real-time voice and video with AI.

From co-founding an agritech startup to leading product in voice AI, Tom’s path is anything but ordinary.

He shares insights on building great voice agents, the impact of large language models, and why the hardest part is always the last 10%.

In this episode, you’ll hear us talk about:

• How Tom went from agritech founder to product leader at LiveKit
• What LiveKit is, and how it’s helping developers build real-time voice & video apps
• Why large language models are transforming the future of voice agents
• The “80/10 rule” and why the last stretch is the hardest to crack
• How moving from coder to product leader reshaped his approach to innovation