34 min
S4 Ep. 5 Best practices for using chatbots to enhance the customer journey Tech Talks in 20
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- Technology
In this episode, Mitch Mason, Principal Product Manager, Genesys Conversational AI, provides easy ways to improve the chatbot experience, as well as practical tips on using bots to streamline customers journeys, improve satisfaction and increase issue resolution.
In this episode, Mitch Mason, Principal Product Manager, Genesys Conversational AI, provides easy ways to improve the chatbot experience, as well as practical tips on using bots to streamline customers journeys, improve satisfaction and increase issue resolution.
34 min