The Hospitality Mentor

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Join me, Steve Turk, on the Hospitality Mentor podcast as we dive into the personal stories of some of the world's best Hospitality Professionals. We follow the journey of their ups, downs and wild turns and find out what it truly takes to make it in the amazing world of hospitality.

2024/12/19

How Steve Palmer Built The Indigo Road Hospitality Group: From Dishwasher to Hospitality Mogul

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Steve Palmer, founder of the Indigo Road Hospitality Group. Palmer shares his journey from washing dishes at 13 to becoming a successful entrepreneur and author. He discusses his passion for hospitality, the importance of culture in business, and his personal battle with addiction. Palmer also highlights the creation and impact of Ben's Friends, a support group for hospitality professionals struggling with addiction. This inspiring episode offers valuable insights into pursuing your dreams and building a purposeful career in the hospitality industry. 00:00 Introduction to the Hospitality Mentor Podcast 00:36 Meet Steve Palmer: Founder of Indigo Road Hospitality Group 01:01 Early Beginnings: From Dishwasher to Restaurant Enthusiast 03:56 Discovering a Passion for Service and Wine 06:38 Mentorship and Professional Growth 10:15 Transitioning to Leadership and Management 16:05 The Birth of Indigo Road Hospitality Group 29:22 The Grit of Entrepreneurship 30:09 Leadership as an Act of Service 33:19 Creating a Culture of Hospitality 39:52 Expanding into Boutique Hotels 46:29 The Birth of Ben's Friends 56:13 Reflections and Final Thoughts

59 分鐘
2024/12/12

From Accounts Payable to General Manager: Winston Smith's Inspiring Journey at The Standard Spa, Miami Beach

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Winston Smith, General Manager of The Standard Spa, Miami Beach. Winston shares his incredible journey from starting in accounts payable to becoming GM, discussing his early career, transition from finance, and personal experiences that shaped his path. They explore the importance of teamwork, maintaining a positive work culture, and the evolving landscape of the hospitality industry. With personal anecdotes, Winston provides valuable insights into leadership and achieving long-term success in the hotel business. 00:00 Introduction to the Hospitality Mentor Podcast 00:37 Meet Winston Smith: General Manager of the Standard Spa, Miami Beach 01:00 Winston's First Job in Hospitality 02:13 Journey from Belize to Los Angeles 05:57 Transition to Miami Beach 07:38 Life at the Standard Spa, Miami Beach 13:29 Employee Engagement and Morale Building 14:34 Climbing the Ranks: From Chief Accountant to Director of Finance 20:02 Understanding Hotel Finances 22:45 Transitioning to General Manager 24:23 Embracing Leadership and Teamwork 26:08 Challenges and Achievements 33:19 Future Plans and Vision 36:13 Advice for Aspiring Professionals 37:35 Conclusion and Gratitude

39 分鐘
2024/12/04

From Dream to Reality: Bill and Holly Bembenek's Unique Wine Trolley Adventure!

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Bill and Holly Bembenek, founders of the Temecula Wine Trolley and Wine Tours. They discuss their unique business venture, detailing its inception, the challenges faced, and the exciting growth they have experienced. The Bembeneks share insights into their personal journeys within the hospitality industry, including Holly's passion for guest experiences and Bill's extensive background in gaming and resort management. Their story emphasizes the importance of perseverance, the power of authentic customer service, and the value of surrounding oneself with supportive individuals. Tune in for an inspiring and informative discussion on building a successful hospitality business. 00:00 Introduction to the Hospitality Mentor Podcast 00:37 Meet Bill and Holly Bembenik 01:15 The Birth of Temecula Wine Trolley 03:45 Holly's Journey in Hospitality 05:37 Bill's Unexpected Path to Hospitality 07:42 Transitioning from Corporate to Entrepreneurship 10:48 Creating a Unique Wine Tour Experience 15:40 Launching the Business and Overcoming Challenges 26:54 Trolley Troubles: A Rocky Start 27:55 Handling the Unexpected 29:11 The Cost of a Trolley 30:21 Achieving Perfect Reviews 31:03 The Secret to Success 37:51 Expanding the Business 47:00 Advice for Aspiring Entrepreneurs 51:21 Conclusion and Gratitude

53 分鐘
2024/11/27

From Houseman to Founder: Bryan Tubaugh's Inspiring Journey in Hospitality

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Bryan Tubaugh, the founder of Aligned Hospitality Management. Brian shares his unique journey starting from his early days growing up in a hospitality family to founding his own management company. He discusses the valuable lessons learned from his first job as a houseman at DoubleTree, and how pivotal moments and mentors shaped his path. Brian also talks about the challenges and rewards of starting Aligned Hospitality Management during the COVID-19 pandemic, the importance of vision and mentorship in the industry, and his plans for the future growth of his company. 00:00 Introduction to the Hospitality Mentor Podcast 00:35 Meet Bryan Tubaugh of Aligned Hospitality Management 01:15 Brian's Early Days in Hospitality 02:55 College and Early Career Moves 04:34 Breaking Away and Finding Independence 06:31 First Leadership Role and Learning Experiences 11:25 Transition to Luxury Hospitality 14:40 Pivotal Moments and Entrepreneurial Aspirations 18:11 Leading a Team at Hilton Elcon KiOR 21:45 The Importance of People Over Profit 22:19 A Fortunate Opportunity 23:35 The Start of a New Venture 24:45 Navigating Challenges and Growth 25:58 Launching the Business During COVID 27:09 Building the Business from Scratch 32:54 First Clients and Early Success 33:33 The Value of Hospitality Management 37:20 Future Plans and Mentorship 41:13 Final Thoughts and Contact Information

43 分鐘
2024/11/14

Journey Through the Culinary World: Executive Chef Rebecca Tillman's Inspiring Story

Join host Steve Turk on the Hospitality Mentor Podcast as he interviews Executive Chef Rebecca Tillman of the Ritz Carlton Bacara in Santa Barbara. Rebecca shares her journey from her humble beginnings scooping ice cream at Swenson's to her prestigious role in one of the world's top luxury hotels. Learn about her experiences, the challenges she overcame, and the wisdom she gained from her mentors. This episode is packed with insights into what it takes to succeed in the dynamic world of hospitality. 00:00 Introduction to the Hospitality Mentor Podcast 00:35 Meet Executive Chef Rebecca Tillman 00:50 Rebecca's First Job in Hospitality 02:12 High School Years and Early Leadership 03:44 College and Culinary School Journey 08:53 First Job at Arizona Biltmore 15:25 Moving to North Carolina and the Biltmore Estate 23:50 Generations of Memories 24:02 Special Events and Honored Guests 24:28 Legacy and Challenges 25:35 Career Moves and New Opportunities 27:29 Leadership and Growth 32:20 Returning to Arizona 33:11 Joining Hilton and Corporate Travels 35:03 The Phoenician Experience 40:33 Transition to Ritz Carlton 47:51 Advice to Young Rebecca 49:53 Conclusion and Contact Information

52 分鐘
2024/11/08

From College Bartender to CEO: Michael Friedman's Journey in Hospitality

In this episode of the Hospitality Mentor Podcast, host Steve Turk talks with Michael Friedman, the CEO of Simple Life Hospitality. They discuss Michael's career journey, which began with odd jobs in college and evolved into high-level roles in various hospitality and consulting firms. Michael shares insights on scaling businesses, emphasizing the importance of guest experience, and leveraging educational resources for professional growth. They also touch on Michael’s recent implementation of the Entrepreneur Operating System (EOS) at Simple Life and his vision for future expansion. 00:00 Introduction to the Hospitality Mentor Podcast 00:37 Meet Michael Friedman: CEO of Simple Life Hospitality 01:28 Michael's First Job in Hospitality 03:33 From Real Estate to Hospitality Consulting 05:20 The Evolution of Short-Term Rentals 09:03 Transition to Luxury Simplified 10:10 The Birth of Vacation Rental University 18:12 Experience with One Fine Stay 23:45 Refocusing Targeting for Success 24:06 Lessons from New York's Hospitality Scene 24:19 Creating Exceptional Guest Experiences 25:27 Selective Homeowner Partnerships 26:28 Transition to Simple Life Hospitality 28:38 Implementing EOS for Growth 32:42 Strategic Market Expansion 36:34 Advice for Aspiring Property Managers 43:27 The Importance of Hospitality Hooks 44:37 Final Thoughts and Contact Information

49 分鐘
2024/10/30

Exploring Hospitality Development with Steve Galbreath

In this episode of the Hospitality Mentor Podcast, host Steve Turk sits down with Steve Galbreath, the Chief Development Officer of Garfield Public Private LLC. Steve discusses his journey from being an architect to a hospitality developer. He provides insights into the work Garfield Public Private LLC does in helping cities, airports, and universities develop convention centers and hotels. The conversation also covers his first hospitality project in the Bahamas, the importance of good design, and how he navigated the transition from architecture to development. Steve shares his thoughts on working with city governments, the economic impact of hotel projects, and offers advice to young professionals about taking risks and enjoying their career journey. This episode is packed with valuable information for anyone interested in hospitality development, city planning, and architecture. 00:00 Introduction and Guest Welcome 00:46 Overview of Garfield Public Private LLC 02:28 Steve's First Job in Hospitality 04:12 Early Career and Transition to Architecture 06:09 Challenges and Lessons in Architecture 07:27 Journey into Hotel Projects 09:40 Career Growth and Opportunities 17:13 Joining Garfield and New Beginnings 24:35 Current Trends and Future Prospects 27:21 The Importance of Convention Hotels 30:30 Challenges in the Hospitality Industry 34:12 Designing for Comfort and Convenience 38:24 Exploring New Hospitality Trends 49:39 Advice for Aspiring Developers 54:41 Final Thoughts and Farewell

57 分鐘
2024/09/18

Curiosity-Driven Success: Fernando Rojas’ Journey In Hospitality

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Fernando Rojas, partner of Agency BE. Fernando shares his unique journey from his early passion for banking in Ecuador to his flourishing career in the hospitality and events industry. He discusses his adventurous move to the UAE, the challenges of launching an event company in Miami, and his current project, the World Travel Expo (WTE Miami) 2024, highlighting how curiosity and risk-taking have driven his success. Listeners can expect insights on entrepreneurial perseverance, the evolution of Agency BE, and the importance of the WTE Miami show. 00:00 Introduction to the Hospitality Mentor Podcast 00:37 Meet Fernando Rojas: Partner of Agency BE 01:21 Current Projects: World Travel Expo 2024 02:53 Fernando's Journey: From Banking to Hospitality 07:29 Life in the UAE: Cultural Experiences and Challenges 13:47 Starting a New Life in Miami 15:24 The Birth of Agency BE 20:37 Challenges and Lessons in the Event Industry 23:44 The Turning Point: Winning the Fontainebleau Contract 24:38 Overcoming Fear and Embracing Curiosity 26:43 The Dynamic World of Event Management 30:17 The Evolution of Blooming Events 33:58 Launching the World Travel Expo 46:12 Advice to Young Entrepreneurs 50:13 Conclusion and Final Thoughts

52 分鐘

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42 則評分

Inspirational

2024/03/24

Sapphire &

Great podcast dedicated at inspiring hospitality professionals.
Great forum!!

2024/02/01

N. Foris

Such great insights and experiences for hospitality professionals. Keep up the great work Steve Turk and The Hospitality Mentor!
Best Podcast for Hospitality

2023/10/27

Kevin Flannery

I had the pleasure of joining Steve on his podcast to talk about my restaurant, Vinyl Steakhouse , it was an awesome experience, and Steve is truly one of the best industry leaders who truly “gets it.” I highly recommend anybody was coming up in this industry. Continue to listen to Steve you’ll always be guided in the right direction and on the yellow brick Road of what will find your success.
Nice insights

2023/08/18

Vivek__K

Steve - you do a great job at inviting accomplished guests and getting valuable insights. Keep it up!

Join me, Steve Turk, on the Hospitality Mentor podcast as we dive into the personal stories of some of the world's best Hospitality Professionals. We follow the journey of their ups, downs and wild turns and find out what it truly takes to make it in the amazing world of hospitality.