Data Delicacies

Incentivio
Data Delicacies

Join host Arun Kumar as he speaks with thought leaders, industry professionals, and restaurant owners to explore how technology and data are reshaping the restaurant landscape. Covering everything from AI to customer data, this is a podcast you can't miss.

  1. How Experiential Dining and Tech Are Shaping the Future of Restaurants with Mateen Habib, VP of Growth at GoTab

    HACE 1 DÍA

    How Experiential Dining and Tech Are Shaping the Future of Restaurants with Mateen Habib, VP of Growth at GoTab

    In this episode of Data Delicacies, host Arun Kumar sits down with Mateen Habib, VP of Growth at GoTab, to explore the future of dining experiences. From the popularity of food halls to the growing importance of hybrid service models, they dive deep into how the industry is adapting to post-pandemic challenges like rising costs and labor shortages. Mateen explains why restaurants are embracing experiential components—like entertainment and immersive dining experiences—to stand out in competitive urban markets. Discover how technology, such as GoTab’s innovative solutions, is enabling operators to meet these changing demands while providing flexible, engaging options for guests.Key Takeaways - * Experiential Dining is Essential - Mateen discusses how the restaurant industry, already struggling with rising costs and labor shortages since COVID-19, has increasingly shifted toward an "experiential" dining model. He notes that in today’s market, simply offering good food may not be enough, as many areas already have high-quality dining options. Instead, he suggests that successful restaurants now often incorporate unique elements—like entertainment, food halls, or other immersive experiences—to create a memorable atmosphere that draws guests in. * Hybrid Service Models Are The Future - Mateen highlights how the restaurant industry, hit hard by rising costs and labor shortages since COVID, is increasingly turning to experiential dining to attract guests. With the market now saturated with quality food options, restaurants need something extra to stand out—whether that’s entertainment, food halls, or even elevated fine dining experiences. This trend toward hybrid service models, which combine great food with unique, engaging experiences, has become almost essential for operators to create meaningful connections with guests and encourage repeat visits.* GoTab’s RFID Tech is Revolutionizing Guest Experience - Mateen explains how GoTab’s RFID and Easy Tab features streamline the guest experience while reducing labor needs. With Easy Tab, customers receive a text with their tab that allows them to order more, move freely, and pay directly from their phones, making it ideal for venues like food halls or entertainment spaces where guests are mobile. This flexibility not only enhances the guest experience but also enables operators to run large venues with minimal staff during off-peak times by activating only certain areas as needed, optimizing both space and labor efficiency.Episode Links* Connect with Mateen Habib on LinkedIn* Visit GoTab Online* Connect with GoTab on LinkedIn* Follow GoTab on Facebook* Follow GoTab on YouTube* Follow GoTab on InstagramABOUT MATEEN HABIB -Mateen Habib has a diverse work experience spanning over a decade. Their most recent role is as the Head of Product at GoTab, Inc., where they started in March 2022. Prior to that, they served as a Product Manager from October 2021 to March 2022 at the same company. Before joining GoTab, Inc., Mateen worked as an Account Growth Specialist from August 2020 to October 2021.Earlier in their career, Mateen held the position of Director of Operations at Jupiter, Drake's Brewing, and Triple Rock Brewing from February 2010 to October 2020. In 2015, they also served as a Co-Owner at Arthur Mac's Tap & Snack from November 2015 to September 2018.

    40 min
  2. Revolutionizing Restaurant POS with Patrick Bobrukiewicz of Nigel

    13 NOV

    Revolutionizing Restaurant POS with Patrick Bobrukiewicz of Nigel

    In this episode of Data Delicacies, Arun Kumar welcomes Patrick Bobrukiewicz to discuss innovations in restaurant point-of-sale (POS) technology. Patrick shares how Nigel was born from a partnership between an experienced restaurant operator and a POS technology provider. Together, they aim to meet the evolving needs of restaurants by addressing operational challenges and enhancing the customer experience. Patrick discusses how they approached upgrading legacy POS systems to provide more value, better sales tools, and improved features for staff, driven by insights into what truly benefits restaurant operations.Key Takeaways - * The Unique Foundation of Nigel - Patrick shares how Nigel was founded through a unique partnership: a 40-year restaurant operator teamed up with a POS provider to directly tackle the practical, day-to-day issues restaurants face. This pairing set the foundation for Nigel’s mission to redefine POS systems, not just from a technical standpoint but as a collaborative tool that genuinely serves restaurant operators and staff.* Replacing Legacy Systems with Operational Value - Nigel’s approach is not to push restaurants into using all of its technology but to offer flexibility and adaptability. Unlike many POS providers that require users to adopt an entire tech stack, Nigel allows restaurants to control their own setup. By focusing on an open API architecture, Nigel’s POS is designed to integrate smoothly with other tools, making it easy for restaurants to adjust as the market changes without being locked into outdated systems or expensive upgrades.* Meeting Future Needs through Continuous Innovation - Patrick highlights how Nigel’s ongoing development is fueled by the real-life operational needs of its restaurant partners. He explains that Nigel continuously integrates feedback from the field to innovate and stay ahead of changing customer demands, ensuring that the technology evolves alongside the restaurant industry.Episode Links* Connect with Patrick Bobrukiewicz on LinkedIn (https://www.linkedin.com/in/%F0%9F%90%A7patrick-bobrukiewicz-9b11234/)* Visit Nigel Online (https://nigel.com/)* Connect with Nigel on LinkedIn (https://www.linkedin.com/company/nigel-hospitality-suite/)* Follow Nigel on Facebook (https://www.facebook.com/nigelserves/)* Follow Nigel on X (https://x.com/nigelserves/)ABOUT PATRICK BOBRUKIEWICZ -As Vice President of Business Development at Nigel, Patrick is a strategic leader, exceptional at driving results, achieving profitable growth, and delivering industry-leading technology solutions. He has broad experience in both the restaurant and IT industries ranging from operations, systems management, project management, development and business development. ABOUT DATA DELICACIES—Data Delicacies is a weekly podcast that dives deep into the world of technology and data as it pertains to restaurants. Host Arun Kumar interviews some of the best and brightest in the industry about all things hospitality tech, artificial intelligence, and machine learning.* Connect with Arun Kumar on LinkedIn (https://www.linkedin.com/in/arunkumar47/)* Data Delicacies on YouTube (https://www.youtube.com/playlist?list=PL2Moho25817IAptekSS1NQJwx2AFLRBpW)* Listen to Data Delicacies on Spotify (https://open.spotify.com/show/29ExS0n9X3Z3FyK4HuSPKH)* Visit Incentivio Online (https://www.incentivio.com/)* Follow Incentivio on Instagram (https://www.instagram.com/incentivio/)Produced by

    37 min
  3. Data-Driven Tools and Strategic Partnerships Are Cracking the Code to Restaurant Success with David Ganton

    30 OCT

    Data-Driven Tools and Strategic Partnerships Are Cracking the Code to Restaurant Success with David Ganton

    In this episode of Data Delicacies (https://www.youtube.com/playlist?list=PL2Moho25817IAptekSS1NQJwx2AFLRBpW), hosted by Arun Kumar (https://www.linkedin.com/in/arunkumar47/) of Incentivio (https://www.incentivio.com/), David Ganton (https://www.linkedin.com/in/davidganton/), VP of Partnerships at 7shifts (https://www.7shifts.com/), explores the intersection of data, technology, and hospitality. They delve into the challenges of labor management in the restaurant industry and discuss how data-driven solutions are helping businesses tackle these issues, especially in the post-pandemic world. David also shares insights on building successful partnerships and fostering growth in organizations, blending both art and science in his approach.Key Takeaways -* Tackling High Turnover with Data-Driven Solutions: David Ganton, VP of Partnerships at 7shifts, highlights the costly impact of replacing workers and the operational strain it places on restaurant operators. To address this, 7shifts leverages data-driven tools that track key metrics, allowing managers to proactively identify potential issues, make informed staffing decisions, and ultimately improve retention by fostering a more engaged and satisfied workforce.* Learning and Leading Through Partnerships: David Ganton reflects on his journey in the world of business partnerships, emphasizing that success comes from embracing a mindset of constant learning. He shares insights into his passion for partnerships, particularly the importance of building high-performing teams and crafting innovative solutions to meet evolving customer needs. * Embracing Flexibility Amid Industry Consolidation: As the restaurant technology industry moves toward greater consolidation, David Ganton advocates for a more tailored strategy, focusing on specialized clusters of technology that cater to the specific needs of individual restaurants. This approach ensures flexibility, allowing operators to customize their tech stack without being tied to a single platform, ultimately providing more adaptable and effective solutions.Episode Links* Connect with David Ganton on LinkedIn (https://www.linkedin.com/in/davidganton/)* Visit 7shifts Online (https://www.7shifts.com/)* Connect with 7shifts on LinkedIn (https://www.7shifts.com/)* Follow 7shifts on Facebook (https://www.facebook.com/7shiftsinc/)* Follow 7shifts on Instagram (https://www.instagram.com/7shifts/?hl=en)* Follow 7shifts on Tik Tok (https://www.tiktok.com/@7shifts.com)ABOUT DAVID GANTON -David Ganton has a diverse work experience spanning several industries. David is currently the Vice President of Partnerships at 7shifts, a team management software platform for restaurants. Prior to this, David served as the Head of Channel Partnerships at 1Password and held senior roles at Miovision, VMware, LG Electronics, Research In Motion, and Sandvine. Throughout their career, they have focused on building and managing partnerships, driving revenue growth, and developing channel programs.David Ganton attended Wilfrid Laurier University from 2000 to 2004, where they completed an Honours Bachelor of Business Administration in the field of Business Administration. Furthermore, they also obtained a Bachelor of Business Administration (BBA) with a focus on Business/Managerial Economics at Wilfrid Laurier University, although the specific dates are not provided.

    47 min
  4. The Key to Long-Term Success with SpotOn CPO Bryan Solar

    23 OCT

    The Key to Long-Term Success with SpotOn CPO Bryan Solar

    In this episode of Data Delicacies, host Arun Kumar sits down with Bryan Solar (https://www.linkedin.com/in/bryansolar/), Chief Product Officer at Spot On (https://www.spoton.com/), to discuss how data and technology are revolutionizing the restaurant industry. Bryan dives deep into how point of sale systems have evolved from basic cash registers to becoming the operational "brain" of modern restaurants. He shares insights on the power of data, how Spot On curates top-tier technology solutions to simplify operators’ lives, and why prioritizing value over ego is key to long-term success. Whether you're a tech enthusiast or a restaurant operator, this episode offers valuable takeaways on the future of restaurant tech.Key Takeaways - * Data is the Next Oil: In today’s hospitality industry, data is becoming as valuable as oil, fueling the advancements in AI and reshaping how restaurants operate. The evolution of point-of-sale (POS) systems from basic cash registers to cloud-based platforms is transforming how restaurants manage their operations. With the influx of data, POS systems are becoming more proactive, offering real-time insights that help businesses not only track revenue but also optimize profitability. This shift is creating exciting opportunities for restaurant owners to leverage technology to enhance efficiency and increase profits.* Simplifying Technology Maximizes Efficiency: The restaurant tech industry has often overwhelmed operators with too many choices, forcing them to navigate complex integrations themselves. Bryan Solar emphasizes that more options aren’t always better, as it adds unnecessary burden to operators already managing day-to-day operations. At Spot On, the goal is to simplify technology adoption by curating and integrating only the best solutions, reducing the complexity and "diligence-pain" for restaurant owners. By offering a few well-vetted, reliable options, Spot On aims to make technology more accessible and effective, allowing operators to focus on running their business.* Low Ego, High Value: Bryan Solar stresses the importance of providing high-value solutions over pushing proprietary products simply because they’re developed in-house. At Spot On, the focus is on partnering with the best tools, whether first-party or third-party, like Ovation, which Solar praises for its quality. This "low ego, high value" approach ensures that operators receive the most effective solutions, keeping the end-user’s best interests in mind. By prioritizing what’s truly valuable for customers, Spot On aims to create better tech stacks and foster longer, more meaningful customer relationships.Episode Links* Connect with Bryan Solar on LinkedIn (https://www.linkedin.com/in/bryansolar/)* Visit Spot On Online (https://www.spoton.com/)* Follow Spot On on Facebook (https://facebook.com/SpotOn)* Follow Spot On on Instagram (https://www.instagram.com/spoton/)* Follow Spot On on X (https://x.com/spoton)* Subscribe to Spot On on YouTube (https://www.youtube.com/c/spotoninc)* Connect with Spot On on LinkedIn (https://www.linkedin.com/company/spoton/)ABOUT BRYAN SOLAR —Bryan is passionate about helping Restaurant owners and their staff live a better life through technology. As the Chief Product Officer at SpotOn, he leads a team on a mission to create innovative, user-friendly products that empower restaurants to grow their business, streamline their operations, and uplevel their customer experiences.Before joining SpotOn, he was was the GM and Head of Restaurants at Square, where he oversaw the Product, Engineering, Data Science, Marketing and Creative teams.

    32 min
  5. How Technology is Revolutionizing Allergy-Friendly Hospitality with Erica Anderman

    16 OCT

    How Technology is Revolutionizing Allergy-Friendly Hospitality with Erica Anderman

    In this episode of Data Delicacies (https://www.incentivio.com/data-delicacies), hosted by Arun Kumar (https://www.linkedin.com/in/arunkumar47/) of Incentivio (https://www.incentivio.com/), Erica Anderman (https://www.linkedin.com/in/ericaanderman/), Co-Founder and Chief Revenue Officer of Foodini (https://www.getfoodini.com/us/) discussed the critical role that data plays in creating inclusive dining experiences for individuals with food allergies and dietary restrictions. As the prevalence of food allergies rises and restaurant menus become increasingly complex, Erica shares insights on how leveraging data can empower both consumers and restaurants to navigate these challenges effectively. Join us as we delve into the innovative solutions being developed to enhance transparency and accessibility in the dining industry, and learn how understanding customer needs can lead to better service and customer loyalty.Key Takeaways:* Emerging Trends in Food Allergies: Food allergies are increasingly common, affecting at least one in three Americans, especially among younger generations. This trend forces restaurants to adapt their menus to accommodate a wider variety of dietary needs. Addressing these needs proactively can enhance customer satisfaction and loyalty, while simplifying how restaurants manage complex menu information.* Empowering Inclusive Dining: Foodini aims to provide people with dietary restrictions accurate information to make informed dining choices. However, most restaurants lack structured allergen data. By partnering with restaurants, Foodini extracts data from allergen matrices and inventory systems, using AI to provide detailed menu information. This helps both consumers make better choices and restaurants stay on top of dietary trends.* The Urgency for Technological Solutions: Improved transparency around food allergies is crucial as outdated methods, like word of mouth, are unreliable and uncomfortable for diners. Foodini leverages technology to provide accurate data, empowering individuals to make safe choices without awkward conversations. This push towards better information not only benefits diners but also helps restaurants cater to health-conscious customers.Episode Links* Connect with Erica Anderman on LinkedIn (https://www.linkedin.com/in/ericaanderman/)* Visit Foodini Online (https://www.getfoodini.com/us/)* Connect with Foodini on LinkedIn (https://www.linkedin.com/company/getfoodini/)* Follow Foodini on Facebook (https://www.facebook.com/getfoodini/)* Follow Foodini on Instagram (https://www.instagram.com/getfoodini/?hl=en)* Follow Foodini on Tik Tok (https://www.tiktok.com/@getfoodini?is_from_webapp=1&sender_device=pc)ABOUT ERICA ANDERMANErica Anderman is a leading expert in the hospitality industry, with over 15 years of experience in go-to-market and revenue strategy. She is also a founding team member at SinglePlatform (acq by Tripadvisor), Slice, and Seated, and lead the go-to-market teams at Odeko.Erica's deep understanding of the hospitality industry and her experience building innovative solutions for restaurants and consumers make her a valuable asset to the Foodini team. She is passionate about using technology to solve real-world problems, and she is excited about the potential of Foodini to make dining out safer and more enjoyable for everyone.ABOUT DATA DELICACIESData Delicacies is a weekly podcast that dives deep into the world of technology and data as it pertains to restaurants.

    39 min
  6. The Future of Voice AI Is Here…But Are We Ready For It? Feat. Nick Laidlaw

    9 OCT

    The Future of Voice AI Is Here…But Are We Ready For It? Feat. Nick Laidlaw

    In this insightful episode of Data Delicacies (https://open.spotify.com/show/29ExS0n9X3Z3FyK4HuSPKH), host Arun Kumar (https://ca.linkedin.com/in/arunkumar47) welcomes Nick Laidlaw (https://www.linkedin.com/in/nick-laidlaw-1720331/), Chief Technology Officer of Voicify (https://www.Voicify.com), for a deep dive into the evolving world of voice AI technology. With the restaurant industry at the forefront of voice AI adoption, Nick reveals how Voicify is blending AI innovation with structured controls to enhance customer interactions while maintaining precision and reliability. Join Arun and Nick as they discuss how voice AI is transforming industries, the unique challenges in deploying AI responsibly, and the future of conversational technologies. Tune in to hear how Voicify is leading the way in making voice AI smarter, safer, and more effective.Key Takeaways* Working Together for Better Voice Technology: Voicify's approach combines human-designed rules with AI capabilities to manage restaurant menus effectively. Instead of letting AI work autonomously, Voicify uses generative AI selectively to resolve unclear situations, while keeping the rest tightly controlled. This balance ensures both accuracy and a better customer experience.* Restaurants Lead the Way in Voice AI Adoption: Restaurants are at the forefront of adopting voice AI to solve urgent challenges, unlike slower-moving sectors like healthcare. Nick explains how restaurants’ willingness to innovate has allowed them to push the boundaries of voice AI, turning the industry into a testing ground for these technologies.* Keeping Voice AI Focused and Reliable: Voicify keeps its AI models tightly focused on restaurant-specific scenarios, ensuring they remain helpful and accurate. By setting clear boundaries, the AI avoids trying to answer unrelated questions, reducing mistakes and maintaining trust with customers. This controlled approach keeps interactions on track and reliable.Episode LinksVisit Voicify (https://www.Voicify.com) onlineConnect with Nick Laidlaw on Linked In (https://www.linkedin.com/in/nick-laidlaw-1720331/)Follow Nick Laidlaw on X (https://twitter.com/acenick8)ABOUT NICK LAIDLAW—Nick Laidlaw is co-founder and CTO for Voicify. He is part of a rare breed of technical executives who still knows how to work in the trenches while inspiring team members around him. He brings over twenty years of hands-on development and leadership experience in the marketing and advertising industry. Prior to Voicify, Nick was co-founder and CTO of Agency Oasis, a national digital advertising agency focused on web solutions. He helped to grow the agency over 16 years until it was acquired in 2016.ABOUT DATA DELICACIES—Data Delicacies is a weekly podcast that dives deep into the world of technology and data as it pertains to restaurants. Host Arun Kumar interviews some of the best and brightest in the industry about all things hospitality tech, artificial intelligence, and machine learning.Listen to Data Delicacies (https://open.spotify.com/show/29ExS0n9X3Z3FyK4HuSPKH) on Spotify: Visit Incentivio (https://www.incentivio.com/)Online Follow Incentivio (https://www.instagram.com/incentivio/) on Instagram Produced by Incentivio & Cali BBQ Media - https://www.incentivio.com/ | https://betheshow.media

    43 min
  7. Advancing AI and Loyalty Programs in Restaurant Marketing with Jeremy Theisen

    2 OCT

    Advancing AI and Loyalty Programs in Restaurant Marketing with Jeremy Theisen

    In a recent episode of Data Delicacies (https://www.incentivio.com/data-delicacies), hosted by Arun Kumar (https://www.linkedin.com/in/arunkumar47/) of Incentivio (https://www.incentivio.com/), Jeremy Theisen (https://www.linkedin.com/in/jeremytheisen), Chief Revenue Officer of Hang (https://www.hang.com/), provided insightful commentary on the evolving landscape of restaurant marketing, particularly the role of AI and loyalty programs in driving customer engagement. Theisen highlighted the challenges many brands face in utilizing the abundance of data available for customer retention, suggesting that AI could bridge the gap between tools and actionable insights, allowing brands to operate smarter with fewer resources.Advancing AI in Restaurant MarketingWith an abundance of tools available to capture data for customer attraction and retention, it is important to assess the need for skilled personnel to effectively utilize that data. Many brands struggle with maximizing these tools, opting to assign the task of managing complex loyalty campaigns to junior marketers. Jeremy Theisen believes the key to growth lies in continually expanding the database, and integrating AI-driven tools could bridge the gap, providing smarter insights and strategies without the need for large, highly experienced teams.Loyalty Programs as Revenue GeneratorsJeremy Theisen says when loyalty programs are operating correctly, vendors should have transparent conversations with brands about the true costs of implementing loyalty programs, including the required personnel, and the potential outcomes. He notes that loyalty programs are often viewed in a negative light, limiting their potential, leaving untapped potential for loyalty programs to be leveraged as key revenue generators.Emerging Tech Trends in LoyaltyCustomer engagement plays an important role in the success of any business. As business evolves, Jeremy Theisen foresees revenue recapture tools as an incoming wave within the loyalty space that will help businesses understand where gaps may exist and who should be tapped within the company to address them.ABOUT JEREMY THEISEN—With over 20 years of experience in the restaurant industry, Jeremy Theisen has built a reputation for driving growth, optimizing revenue, and leveraging cutting-edge technology to enhance operations. As the Chief Revenue Officer at Hang, Jeremy excels in creating dynamic, high-performing teams and fostering a vibrant company culture. His expertise in blending innovation with strategic leadership has helped numerous brands navigate the complexities of modern customer engagement and loyalty, positioning them for long-term success.ABOUT DATA DELICACIES—Data Delicacies (Data%20Delicacies) is a weekly podcast that dives deep into the world of technology and data as it pertains to restaurants. Host Arun Kumar interviews some of the best and brightest in the industry about all things hospitality tech, artificial intelligence, and machine learning.Data Delicacies on Spotify: https://open.spotify.com/show/29ExS0n9X3Z3FyK4HuSPKHIncentivio Online - https://www.incentivio.com/Incentivio Instagram - https://www.instagram.com/incentivio/Produced by Incentivio & Cali BBQ Media - https://www.incentivio.com/ | https://betheshow.media

    55 min

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Join host Arun Kumar as he speaks with thought leaders, industry professionals, and restaurant owners to explore how technology and data are reshaping the restaurant landscape. Covering everything from AI to customer data, this is a podcast you can't miss.

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