560 episodes

Scaling Up Business is all about how a few companies make it...and why the rest don’t. Our podcast shows are drawn from the lessons of our coaching clients, coaching partners, and the leading authors that contribute to our Conferences and the Scaling Up best selling book by Verne Harnish, and the Team at Gazelles.

We’ll share practical tools and techniques for building an industry-dominating business. These approaches have been honed over three decades of advising tens of thousands of CEOs and executives and helping them navigate the increasing complexities that come with scaling up a venture.

We want to turn what can feel like an anchor, into the wind at your back — helping you create a business where the team is engaged; the customers are doing your marketing; and everyone is making money.

Each episode of the Scaling Up Business show focuses on one of the four major decision areas every company must get right: People, Strategy, Execution, and Cash. We'll share the tools and methods that have been used by more than 40,000 firms around the globe to scale their companies successfully -- many to $1 billion and beyond.

Running a business is ultimately about freedom. The Scaling Up Business show tells leaders how to get their organizations moving in sync, to create something significant, and still enjoy the ride.

Scaling Up Business Podcast Bill Gallagher

    • Business
    • 4.8 • 77 Ratings

Scaling Up Business is all about how a few companies make it...and why the rest don’t. Our podcast shows are drawn from the lessons of our coaching clients, coaching partners, and the leading authors that contribute to our Conferences and the Scaling Up best selling book by Verne Harnish, and the Team at Gazelles.

We’ll share practical tools and techniques for building an industry-dominating business. These approaches have been honed over three decades of advising tens of thousands of CEOs and executives and helping them navigate the increasing complexities that come with scaling up a venture.

We want to turn what can feel like an anchor, into the wind at your back — helping you create a business where the team is engaged; the customers are doing your marketing; and everyone is making money.

Each episode of the Scaling Up Business show focuses on one of the four major decision areas every company must get right: People, Strategy, Execution, and Cash. We'll share the tools and methods that have been used by more than 40,000 firms around the globe to scale their companies successfully -- many to $1 billion and beyond.

Running a business is ultimately about freedom. The Scaling Up Business show tells leaders how to get their organizations moving in sync, to create something significant, and still enjoy the ride.

    Health And Wellness In High-Stress Settings with Zahra Karsan

    Health And Wellness In High-Stress Settings with Zahra Karsan

    How can entrepreneurs prioritize self-care and happiness, all without jeopardizing growing their businesses?
    In this episode, Bill Gallagher and his guest have a wide-ranging conversation about imposter syndrome, improving workplace culture, reframing negative self-talk, and more.
    Today’s guest is Zahra Karsan, a neuroscientist, entrepreneur, author, and mindset coach to global executives and celebrities.
    Key topics that Bill and Zahra explore in this episode:

    - Zahra’s insights on taking care of oneself for happiness and well-being.

    - Zahra’s journey from management consulting to corporate wellness coaching.

    - Zara’s book, “6 Weeks to Happy: The Ultimate Roadmap To Retrain Your Brain For Better Health, Greater Abundance, and Long Lasting Happiness.”

    - Managing our consumption of news.

    - How stress affects productivity and well-being in the workplace.

    - Workplace wellness programs that include fitness, nutrition, and education to help employees look after their health.

    - How our subconscious beliefs can impact our success and well-being.

    - Conscious leadership

    - Unconscious belief patterns, such as "I'm not good enough" and "I'm not safe."

    - Reframing negative beliefs through affirmations.

    - Bill reflects on connection and isolation.

    - Bill discusses how he sometimes reminds himself, “I am not alone.”

    - Developing self-awareness and trust in relationships to avoid isolation.

    - Learning that not everything is actually urgent.

    - The importance of work-life balance in terms of productivity.

    Thanks to Zahra Karsan for being on the show!

    In just 6 weeks, use Zahra’s system to R.E.W.I.R.E. your mind and achieve your goals: http://www.6WeeksToHappy.com/

    Take Zahra’s Life Block Quiz for free: https://rewiremindsetsystem.com/quiz/

    Connect with Zahra on LinkedIn: https://www.linkedin.com/in/zahrakarsan/

    Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.

    Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop

    Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall

    Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach

    Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.

    Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.

    Subscribe via Spotify: https://spoti.fi/3PGhWPJ
    Subscribe via Apple Podcasts: https://apple.co/3PKe00u
    Bill on Facebook: https://www.facebook.com/billgall/
    Bill on Twitter/X: https://twitter.com/billgall

    Chapters in this episode:

    (0:05) Prioritizing self-care.
    (7:55) Waking up intentionally.
    (11:36) Managing stress and enhancing productivity.
    (16:22) Workplace wellness and creativity.
    (21:14) Imposter syndrome in the workplace.
    (25:41) Subconscious beliefs in the workplace.
    (30:31) The power of affirmations.
    (35:25) The impact of childhood experiences...

    • 47 min
    Great Execution comes down to JUST 3 THINGS

    Great Execution comes down to JUST 3 THINGS

    Today Bill explores the essentials of great execution and why it’s the key to scaling your business.
    We're talking about the three big factors that make all the difference: setting priorities, keeping metrics visible, and establishing a solid meeting rhythm.
    Whether you're struggling with low profitability or team inefficiencies, these insights will help you get on track.
    Keep scaling.
    _
    Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
    Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop

    Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall

    Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach

    Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.

    Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.

    Subscribe via Spotify: https://spoti.fi/3PGhWPJ

    Subscribe via Apple Podcasts: https://apple.co/3PKe00u

    Bill on Facebook: https://www.facebook.com/billgall/

    Bill on Twitter/X: https://twitter.com/billgall

    This episode was produced by Story On Media & Marketing: https://www.successwithstories.com

    • 3 min
    Transforming Your Company Culture with Pam Nemec

    Transforming Your Company Culture with Pam Nemec

    What are some tangible ways entrepreneurs, CEOs, and business owners can shape their company culture and brand identity in ways that foster customer loyalty?
    In this episode, Bill Gallagher and Pam Nemec have a wide-ranging conversation about values, respectful communication in leadership, and successful brands.
    Pam Nemec is a leader in brand culture and celebrated for her transformative impact on organizational development. In HR, brand communications, and public relations, Pam has revolutionized the way companies nurture their internal cultures, leading to extraordinary customer experiences. Now at the helm of her own consultancy, Pam believes that exceptional brands are built from the inside out, guiding organizations to create vibrant internal cultures that power their success.
    Key topics that Bill and Pam Nemec explore in this episode:
    - Pam shares her experience growing up with Whataburger, a restaurant chain, and then working in the company’s HR, culture, and branding.
    - Pam’s mission: to help CEOs create cultures that drive performance by connecting with employees and customers.

    - Creating brand nostalgia and connection through storytelling and empathy.

    - The lost art of finding a reasonable middle ground in corporate communication, rather than catering to extreme opinions.

    - The impossibility of making all customers and employees happy all the time.

    - The balance between taking a stand and staying neutral in business.

    - Leaning into trends and experiences to create memorable moments and build culture.

    - The importance of communication and connection within an organization, beyond just offering perks and parties.

    - Addressing real problems in a company, rather than just putting icing on a mud pie.

    - Ensuring consistent messaging across an organization.

    - Why brands should prioritize empathy in their interactions with customers.

    - Pam’s experiences helping others, showing vulnerability and empathy as a leader.

    Thanks to Pam Nemec for being on the show!

    Learn more about Pam Nemec Consulting: https://pamnemec.com

    Connect with Pam on LinkedIn: https://www.linkedin.com/in/pamnemecculturecoach/

    Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.

    Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop

    Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall

    Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach

    Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.

    Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.

    Subscribe via Spotify: https://spoti.fi/3PGhWPJ

    Subscribe via Apple Podcasts: https://apple.co/3PKe00u

    Bill on Facebook: https://www.facebook.com/billgall/

    Bill on Twitter/X: https://twitter.com/billgall

    Chapters in this episode:

    (0:05) Pam’s experience at Whataburger.
    (6:42) Brand nostalgia and its impact on customer loyalty.
    (10:43) Company...

    • 50 min
    Embracing Wisdom In A Digital Age with Chip Conley

    Embracing Wisdom In A Digital Age with Chip Conley

    How can entrepreneurs and business owners avoid getting bogged down in the doom and gloom of midlife? How can they reframe this phase of life as an opportunity for wisdom and growth?
    In this episode, Bill and his guest explore coping with uncertainty, consciously curating your life, and the need for modern elders to be curious and wise.
    Today’s guest is Chip Conley, a hospitality disrupter, bestselling author, and the co-founder of the Modern Elder Academy, a “midlife wisdom school” that helps people get unstuck and cultivate purpose.

    Key topics that Bill and Chip explore in this episode:

    - Aging and wisdom.

    - How both Bill and Chip felt depressed and anxious in their 40s, yet found happiness and fulfillment in their 50s and beyond.

    - How the Modern Elder Academy is helping people reframe their midlife crisis and find joy in the second half of life.

    - The intersection of curiosity and wisdom.

    - Why wisdom is different from being smart or savvy.

    - Bringing wacky ideas to leadership team meetings.

    - Diffusing criticism and reaching out to critics.

    - Learning from stories and events, rather than simply following a suggested approach.

    - Bill’s experience selling a hotel chain to Hyatt.

    - Chip’s experience as a mentor at Airbnb.

    - How people over 50 can stay relevant in the workforce.

    - Aging, purpose, and authenticity.

    - Living in the present moment and prioritizing relationships when faced with mortality.

    - Chip’s near-death experiences.

    Thanks to Chip Conley for being on the show!

    Learn about the Modern Elder Academy: https://www.meawisdom.com/

    Get Chip’s book, Learning to Love Midlife: 12 Reasons Why Life Gets Better with Age: https://amzn.to/3X7zuJ6

    Get Chip’s book, Wisdom at Work: The Making of a Modern Elder: https://amzn.to/457A5g4

    Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.

    Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
    Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
    Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach

    Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.

    Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.

    Subscribe via Spotify: https://spoti.fi/3PGhWPJ
    Subscribe via Apple Podcasts: https://apple.co/3PKe00u
    Bill on Facebook: https://www.facebook.com/billgall/
    Bill on Twitter/X: https://twitter.com/billgall

    Chapters in this episode:

    (0:05) Midlife crisis, happiness, and the Modern Elder Academy.
    (3:45) Wisdom, aging, and leadership practices.
    (8:14) Leadership lessons.
    (13:01) Sharing wisdom through storytelling.
    (17:30) Entrepreneurship and mentorship.
    (22:12) Finding purpose and meaning in life after 50.
    (29:00) Curiosity in personal and professional growth.
    (33:41) Finding creative...

    • 51 min
    How To Reinvent Your Workplace with John Broer & Sara Best

    How To Reinvent Your Workplace with John Broer & Sara Best

    How can leaders adapt their workplaces to emphasize people development and talent optimization. Also, how can they use science-backed approaches to creating a fulfilling work environment?
    In this episode, Bill talks with the founders of Real Good Ventures and the hosts of the Bosshole Chronicles Podcast.
    John Broer and Sara Best are People Optimization Experts who believe that better work makes for a better world. At the top of their LinkedIn profiles, they both proudly self-identify as Bosshole Prevention Specialists.
    Key topics that Bill, John, and Sara explore in this episode:
    - The evolution of workplaces in terms of collaboration and community.

    - The metaphor that a traditional workplace is often like a stoplight intersection, while a modern workplace is (or perhaps should be) more like a roundabout.

    - How some parts of modern work culture are plagued with disengagement and a lack of productivity.

    - The origin of John and Sara’s podcast, the Bosshole Chronicles.

    - Self-awareness, empathy, and personal growth in leadership development.

    - How a lack of self-awareness and emotional intelligence can lead to poor performance and turnover.

    - Vulnerability-based trust in leadership, citing Patrick Lencioni's methodologies as a key factor in creating stronger relationships.

    - The importance of diversity of opinions and skill sets in the workplace.

    - Using a data-driven approach to optimizing hiring employees and reducing staff turnover.

    - Creating psychologically safe work environments for better team performance.

    - Dr. Amy Edmondson’s research on trust and psychological safety in the workplace.

    - Ensuring that mistakes are met with constructive feedback rather than punishment or character assassination.

    - Why the traditional view of leadership, which values boldness and assertiveness, is outdated and overlooks the importance of emotional intelligence and cultural fit.

    Thanks to John and Sara for being on the show!

    Connect with John Broer on LinkedIn: https://www.linkedin.com/in/john-f-broer-7364b8a/

    Connect with Sara Best on LinkedIn: https://www.linkedin.com/in/sara-best-3369297/

    Read Good Ventures: https://www.realgoodventures.com/

    Listen to the Bosshole Chronicles Podcast: https://www.realgoodventures.com/the-bosshole-chronicles

    Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.

    Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
    Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
    Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach

    Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.

    Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.

    Subscribe via Spotify: https://spoti.fi/3PGhWPJ
    Subscribe via Apple Podcasts: https://apple.co/3PKe00u
    Bill on Facebook: https://www.facebook.com/billgall/
    Bill on Twitter/X: https://twitter.com/billgall

    This episode was produced by...

    • 49 min
    Creating The Best Employee Experience with John DiJulius

    Creating The Best Employee Experience with John DiJulius

    Since we all know that employee unhappiness impacts customer happiness, why do we often overlook employee morale, retention, and job satisfaction? 
    In this episode, Bill and his guest, John DiJulius, get into the nitty-gritty of employee experience and customer satisfaction. Their discussion underscores the need for leaders to set the tone and create a workplace where employees feel valued and supported, leading to increased profitability and employee retention.
    John DiJulius is a rock star in the worlds of customer service and employee experience. He is also the author of The Employee Experience Revolution and the host of the Customer Service Revolution Podcast. 
    Key topics that Bill and John explore in this episode: 
    - How the customer experience and employee experience are intertwined. 

    - The frustration of platitudes related to customer service, such as “Take really good care of your customers” and “Treat your customers the way you want to be treated.” 

    - John’s obsession with improving customer and employee experiences.

    - Providing a unique and memorable experience for guests. 

    - How John's research led to the development of customer experience methodology. 

    - The following question, that business leaders and owners often ask themselves: Why do we hang on to employees who don't improve?

    - Knowing when it's time to move on from a job or employee.

    - Prioritizing employee well-being for business growth.

    - The importance of painting a clear picture of career growth opportunities for your employees.

    - Connecting with employees through understanding their goals and personal lives. 

    - Understanding employees' personal goals to create meaningful incentives.

    - The five F's of personal planning: financial, fitness, family, faith, and future.

    - Observing how job candidates behave during job interviews, rather than just focusing on their answers.

    - Why do major companies often hire people who fit their values and empower them to resolve issues

    - Why great customer service starts with happy, engaged employees.

    Thanks to John DiJulius for being on the show! 

    Connect with John on LinkedIn: https://www.linkedin.com/in/dijulius/ 

    Get John’s book: The Employee Experience Revolution: Increase Morale, Retain Your Workforce, Drive Business Growth: https://thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale/

    Subscribe to John’s podcast: The Customer Service Revolution: https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ 

    Learn about the DiJulius Group’s Customer Experience Executive Academy: 
    http://thedijuliusgroup.com/project/exea/

    Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. 

    Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop 
    Bill on LinkedIn: a href="https://www.linkedin.com/in/billgall/" rel="noopener noreferrer"...

    • 54 min

Customer Reviews

4.8 out of 5
77 Ratings

77 Ratings

PeteSteg ,

Scaling insights at scale

This podcast is ideal for businesses that are working on growing fast and well. Great guests from a very wide assortment of “friends of Bill” and his conferences and programs. Easy to listen to full of value bombs. Nice combo.

RWilliamsiii ,

Great podcast format and value

I got so many great ideas and inspiration from listening to Bill’s natural format podcast.

Alex J Sanfilippo ,

Bill is down to earth, fun, and brilliant

If you want to listen to a podcast that captures the best of the best for scaling up business without being boring, this is the show for you. I’ve been enjoying many of the episodes where Bill interviews his incredible guests. Bill asks the right questions while making it fun.

Such a brilliant podcast. Thank you!!!

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