Security personnel as an extension of the care team – Todd Miller

In this episode of Caring Greatly, Mr. Miller talks about the increase in workplace violence in healthcare settings and how he and his team of security professionals respond to the rising threat. He describes how the role and responsibilities of security professionals have evolved as our understanding of trauma-informed care has grown. Mr. Miller talks about de-escalation approaches that try to minimize physical intervention, and how the profile of strong candidates for the security role has evolved to include the ability to connect easily with patients and families. And he discusses the need for security professionals to have their own resources and post-incident debriefs to support their wellbeing. 

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.