Service Management Leadership Podcast

Service Management Leadership Podcast
  • 5.0 (6)
  • TECHNOLOGY
  • UPDATED DAILY
Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Rina Rhambhatt-Barot - Variety of topics ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Luigi Ferri Please subscribe and rate wherever you listen to podcasts.

  1. 1 DAY AGO

    Service Management Leadership - AI Capabilities

    This episode is about having a different perspective of AI Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

    4 min
  2. Ep 33: “Up, Down, and All Around” – Doland White, Part 2

    1 DAY AGO

    Ep 33: “Up, Down, and All Around” – Doland White, Part 2

    In this episode, kengon finishes up his conversation with Doland White on leadership. Well, at least, it's finished *for now*! There's a lot packed into this episode, so be sure to stay engaged.

    23 min

  3. 4 DAYS AGO

    Service Management Leadership - Hiring Better

    In this episode, Jeffrey discusses a recent Gallup poll and its implications Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

    5 min
  4. ServiceNotes Season 2 Guest Interview with Sherrina Job - Episode 5

    5 DAYS AGO

    ServiceNotes Season 2 Guest Interview with Sherrina Job - Episode 5

    Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories, Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences. In this episode we speak to Sherrina Job, and discuss her personal journey, navigate career in Service Management and AI in Service Management. Tune in and let’s take one note at a time!

    7 min

  5. OCT 17

    Service Management Leadership - Needing Context

    This episode is about having a framework Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

    5 min
  6. Ep 32: “Leading In Turbulent Times” - Doland White

    OCT 17

    Ep 32: “Leading In Turbulent Times” - Doland White

    In this episode kengon talks with his long-time friend and collaborator Doland White about leadership and why it's needed now more than ever.

    23 min

  7. OCT 14

    Service Management Leadership - Having True Enterprise Service Delivery

    In this episode, Jeffrey discusses what true enterprise service delivery really is and offers you something to consider Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

    5 min
  8. ServiceNotes with Sherrina Job - Season 2 Episode 4

    OCT 13

    ServiceNotes with Sherrina Job - Season 2 Episode 4

    Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories, Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences. In this episode we speak to Sherrina Job, and discuss her personal journey, navigate career in Service Management and AI in Service Management. Tune in and let’s take one note at a time!

    8 min
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Trailer

Ratings & Reviews

5
out of 5
6 Ratings

About

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Rina Rhambhatt-Barot - Variety of topics ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Luigi Ferri Please subscribe and rate wherever you listen to podcasts.

Information

  • Creator
    Service Management Leadership Podcast
  • Years Active
    2020 - 2024
  • Episodes
    908
  • Rating
    Clean
  • Copyright
    © Service Management Leadership Podcast
  • Show Website
    Service Management Leadership Podcast

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