854 episodes

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:

o Monday: Jeffrey Tefertiller – Service Delivery topics from his new book
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Service Management topics
o Friday: Luigi Ferri

Please subscribe and rate wherever you listen to podcasts.

Service Management Leadership Podcast Service Management Leadership Podcast

    • Technology
    • 5.0 • 6 Ratings

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:

o Monday: Jeffrey Tefertiller – Service Delivery topics from his new book
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Service Management topics
o Friday: Luigi Ferri

Please subscribe and rate wherever you listen to podcasts.

    Service Management Leadership - Rethinking Transformation Skillsets

    Service Management Leadership - Rethinking Transformation Skillsets

    In this episode, Jeffrey discusses transformations.

    Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Management Management (Thursdays).

    Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  

    Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

    • 4 min
    Service Management Leadership - Service Delivery - "Turning Fragility Into Agility"

    Service Management Leadership - Service Delivery - "Turning Fragility Into Agility"

    In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility Into Agility", coming out June 26.
    Here is the link to purchase for $.99: https://www.amazon.com/dp/B0D7DXMR76

    Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).

    Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  

    Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

    • 5 min
    Service Management Leadership - Guest Host Luigi Ferri Talking About Project Concept

    Service Management Leadership - Guest Host Luigi Ferri Talking About Project Concept

    Luigi Ferri takes the mic to talk about Project Concept in this Service Management Leadership Podcast episode.





    Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice





    Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss.





    Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.





    Branding by Balaji - Follow him at @bwithbranding on Instagram



    #ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

    • 4 min
    Service Management Leadership - Celebration!

    Service Management Leadership - Celebration!

    In this episode, Jeffrey discusses celebrating wins.

    Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).

    Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  

    Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

    • 3 min
    Service Management Leadership - Service Delivery - "Turning Fragility Into Agility"

    Service Management Leadership - Service Delivery - "Turning Fragility Into Agility"

    In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility Into Agility", published June 26.
    Here is the link to purchase for $.99: https://www.amazon.com/dp/B0D7DXMR76

    Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).

    Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  

    Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

    • 7 min
    Service Management Leadership - Guest Host Luigi Ferri Talking About Issue Register

    Service Management Leadership - Guest Host Luigi Ferri Talking About Issue Register

    Luigi Ferri takes the mic to talk about Issue Register in this Service Management Leadership Podcast episode.





    Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice





    Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss.





    Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.





    Branding by Balaji - Follow him at @bwithbranding on Instagram



    #ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

    • 4 min

Customer Reviews

5.0 out of 5
6 Ratings

6 Ratings

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