Sestek Podcast Series Sestek

Sestek Ürün Yönetimi ekibinden analistlerimiz Reyhan Tosun ve Can Atılgan bir araya gelerek departmanlarının işleyişi, ürün geliştirme süreçleri ve Sestek’in içinde bulunduğu “agile” dönüşüm hakkında keyifli bir sohbet kaydettiler. Analistlerimiz sohbette ayrıca özellikle ilgilendikleri “lean UX/UI” kavramlarına yer verip ürün tasarım sürecinde yaptıkları işlerin sanatsal boyutlarıyla ele alınıp alınmayacağını da tartıştılar.

Mart 2021'de NİCE Medya işbirliği ile Türkiye Hazır Giyim Sektörü E Ticaret Araştırması'nı gerçekleştirdik. Hazır giyim  sektöründen 30 yöneticiye yönelttiğimiz anketin sonuçlarını Türkiye Satış Müdürümüz Selin Özbalmumcu NİCE Medya Genel Yayın Yönetmeni Eylem Gün ile değerlendirdi.

Sestek’s Founder and CEO, Prof. Levent Arslan, came together with Dan Miller and Derek Top from Opus Research to discuss how self-service is evolving with conversational technologies today. (April 2021)

At our latest episode, we are discussing in detail how AI-powered conversational solutions help contact centers to improve performance during times of high call traffic.

We call it 3A’s, Automation, Authentication and Analysis. Our UK Sales Manager, Glen Thompson is analyzing the market need and asking the right questions to our Pre-Sales Director, Anil Oztuncer, as he gives us details on the technologies and tangible financial benefits on the solutions. The discussed topics are;


How Conversational AI help automate self-service rates
Authenticating customers safer and faster with voice biometrics
Improve agent experience and customer experience with analytics

In this episode of our podcast series, we come together with Sestek' General Manager Serdar Karadayı, Business Development Director İlhan Karakoç and Sales Director Ahmet Subaşı. We discuss in detail the rise of conversational technologies. We also talk about our guests' personal experiences during the pandemic, and look for answers to the following questions:

· Now that we see a significant increase in traffic towards alternative channels like websites and call centers, how can AI-powered solutions help companies manage this customer traffic?

· What does the future hold? How and to what extend AI will be the part of the customer journey in the "new normal?"

· What would be your simple game plan to follow for a company planning to invest in AI? Where should it start?

At our latest episode, we are going straight to the point. How can AI-powered conversational automation help companies in the "new normal"? How should we, as employees feel when AI starts being implemented in our company? What is the playbook for management to successfully implement AI and get the fastest tangible results out of it?  We are discussing all of these and more with Microsoft's Data and AI Solutions Consultant, Shakeel Mohammed, and our VP of Sales, Ahmet Subasi. So join us at our newest podcast.