232 episodes

Tim Hubbard, successful investor and CEO of a seven-figure short term rental management company shares it all. The insider tips you need to know to acquiring, operating and scaling a successful short term rental business.

Short Term Rental Riches Tim Hubbard

    • Business
    • 4.9 • 108 Ratings

Tim Hubbard, successful investor and CEO of a seven-figure short term rental management company shares it all. The insider tips you need to know to acquiring, operating and scaling a successful short term rental business.

    232. Delivery! Better Ways for Guests to Receive Packages at Your STR

    232. Delivery! Better Ways for Guests to Receive Packages at Your STR

    In today's episode, we're diving deep into the topic of managing deliveries at your short-term rental properties. In an era where online shopping is the norm and guests expect convenience at their fingertips, it's crucial for property managers to navigate the complexities of receiving deliveries while ensuring a seamless guest experience.
    As the demand for short-term rentals continues to soar, property managers must stay ahead of the curve in providing exceptional service and meeting guest expectations. Whether you're managing a single-family home, condominium, or urban apartment, mastering the art of handling deliveries can make all the difference in guest satisfaction and property success. 
    In this episode, you’ll learn:
    Understanding the suitability of your property for receiving deliveries Setting clear guidelines in house rules regarding the acceptance of deliveries Exploring alternative delivery solutions Implementing practical solutions such as designated delivery boxes or drop-off locations to streamline the delivery process  Thank you for tuning in to this episode of the Short Term Rental Riches Podcast. We hope you found valuable insights and actionable strategies for optimizing deliveries at your short-term rental properties. Remember to subscribe for more tips and tricks to unlock the full potential of your property portfolio. Until next time, happy hosting!


    Need help managing your short-term rental and you don’t want to go it alone? Shoot us a message here and we’ll see if we can help.
    Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.
    You can find all of our links here including our website, recommended resources, upcoming live event, short-term rental playbook, Instagram, and more!

    • 12 min
    231. Guests are Happy to Pay More For "Gap Nights"

    231. Guests are Happy to Pay More For "Gap Nights"

    In this week's episode, we dive into a highly effective strategy for increasing your rental income and enhancing guest satisfaction simultaneously. Discover how to capitalize on 'gap nights'—those unbookable days between reservations that often go unnoticed. 
    These gaps can easily become revenue losses if not managed wisely. But here's the good news: with a strategic approach, these very same gap nights can transform into additional income and even happier guests. This episode dives deep into practical ways to recognize, value, and fill these gaps, ensuring you're not leaving money on the table.
    In this episode, you’ll learn:
    Learn what gap nights are and why they're a crucial aspect of your STR management strategy Adjusting Minimum Stay Requirements The Art of Offering Discounts Explore how using dynamic pricing tools like Pricelabs and AI technologies such as bestie.ai can automate the process of identifying and filling gap nights Guest Satisfaction & Reviews It's clear that the power of gap nights, when harnessed correctly, can significantly contribute to both your STR's profitability and guest satisfaction.
    Remember, it's all about staying proactive, flexible, and guest-focused. So take a moment to review your calendar for upcoming gap nights and start applying these strategies today.
    Need help managing your short-term rental and you don’t want to go it alone? Shoot us a message here and we’ll see if we can help.
    Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.
    You can find all of our links here including our website, recommended resources, upcoming live event, short-term rental playbook, Instagram, and more!

    • 10 min
    230. People Are Giving Up: State of the Economy

    230. People Are Giving Up: State of the Economy

    Hey everyone, welcome back to the Short Term Rental Riches Podcast. It's not always sunshine and rainbows, and today we're taking a serious look at the state of the economy and what it means for us in the short-term rental world. With the impact of inflation hitting hard and credit card debt reaching new heights, it's essential to understand how these macroeconomic factors influence our industry. But don't worry, it's not all doom and gloom. We've got some real insights and actionable advice to help you navigate these choppy waters.
    In this episode, we're breaking down the nitty-gritty of what's happening across the country, with a special focus on the short-term rental market. Thanks to a report from KeyData, we have access to precise data from thousands of properties, giving us an accurate picture of the challenges and opportunities we face. Whether you're a seasoned investor or just starting, this episode is packed with valuable information to help you make informed decisions during these uncertain times.
    In this episode you’ll learn:
    Economic Overview: An honest look at the current economic challenges Nationwide Data Analysis: Insights from KeyData's report that reveals nationwide trends Despite the downturn, learn about markets that are still thriving and how proper management can lead to success. Practical tips and strategies for improving property performance That wraps up our deep dive into the state of the economy and its impact on short-term rentals. Remember, while the landscape may be shifting, there's always opportunity for those prepared to adapt and innovate. Don't miss our next episode, where we'll explore overlooked opportunities for boosting your rental's revenue. Until then, keep striving for excellence in your properties and remember, the best investment you can make is in your own knowledge and preparedness. Stay tuned, and here's to your continued success in the world of short-term rentals!
    Need help managing your short-term rental and you don’t want to go it alone? Shoot us a message here and we’ll see if we can help.
    Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well. 
    👉 MAXIMIZE your STR success with my FREE resources 👈

    • 18 min
    229. How The Best Hotels in the World Solve Their Guest Issues

    229. How The Best Hotels in the World Solve Their Guest Issues

    Today, we're peeling back the layers of what it truly means to provide an exceptional guest experience, drawing lessons from one of the most prestigious hotels in the world: Claridge’s. Nestled in the heart of London, Claridge’s is a beacon of luxury, not merely for its plush interiors or the exorbitant price tag attached to its rooms but for something far more crucial - its impeccable service.
    While watching a documentary on this iconic hotel, I was struck by the realization that the core principles of their success are not confined to the realms of luxury hotels. They are, in fact, incredibly relevant and applicable to short term rental (STR) operations, no matter the scale or location. So, let's delve into the world of high-end hospitality and uncover how the lessons from Claridge’s can transform the guest experience in our own STR businesses.
    In this episode you’ll learn:
    Exceptional Service Overcomes Shortfalls Personalized Experiences Create Loyalty Pets Welcome Remembering Guests Never Say "I Don't Know" As we wrap up this episode, it's clear that the principles of luxury hospitality hold valuable lessons for anyone in the short-term rental business. It's not about the price point or the lavishness of your property but how you make your guests feel. Exceptional service, personalized experiences, and attention to detail can set your STR apart in a crowded market. Remember, in the world of hospitality, it's the small gestures that leave a lasting impression.


    Need help managing your short-term rental and you don’t want to go it alone? Shoot us a message here and we’ll see if we can help.
    Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well. 
    👉 MAXIMIZE your STR success with my FREE resources 👈

    • 12 min
    228. When Your Guest Doesn't Leave And Happens To Be A Felon

    228. When Your Guest Doesn't Leave And Happens To Be A Felon

    Today's episode is a bit different and quite the rollercoaster. It's one of those stories you hope never to have to tell, but here we are, sharing a real-life experience that could have easily turned into an STR host's worst nightmare: our first squatter scare. Now, I know what you're thinking – "squatter" is a strong word, especially when referring to a guest who has overstayed their welcome. But when a routine check-out transforms into a lock-in situation with a guest refusing to leave, it feels nothing short of a squatting scenario. Before we dive in, I want to reassure you, especially if you're new to the short-term rental game or considering diving in, that this is not the norm. My team and I have managed tens of thousands of reservations, and this is the first time we've encountered such a stressful situation. So, take this episode as a learning opportunity, one that arms you with the knowledge to prevent, manage, and navigate through the rare but possible challenges of being an STR host.
    This experience was eye-opening for us in many ways.But, it's not just a story of stress and panic; it's a tale of learning, adaptation, and reinforcement of our operational protocols. So, buckle up as we walk you through the entire ordeal, step by step, and share the vital lessons learned along the way.
    In this episode, you’ll learn:
    Red Flag Recognition The complexities of managing bookings from OTAs like Booking.com The importance of having a comprehensive rental agreement Dealing with Overstayed Guests Preventive Strategies and Lessons Learned Remember, the goal here isn't to scare you but to educate and prepare you for the realities of being an STR host. By sharing our story, we hope to equip you with the knowledge and tools to protect your investment, maintain your peace of mind, and continue to provide exceptional experiences for your guests.


    Need help managing your short-term rental and you don’t want to go it alone? Shoot us a message here and we’ll see if we can help.
    Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.
     

    • 16 min
    227. Improve Your Writing For Rules & Policies

    227. Improve Your Writing For Rules & Policies

    In today's digital age, the bulk of our interactions with guests happen through written communication—be it through Airbnb messages, emails, or text messages. While this modern convenience allows for efficiency and clarity, it also poses unique challenges. Without the benefit of face-to-face interaction, ensuring your message is both clear and warmly received requires a nuanced approach.
    This episode sheds light on the art of written communication for short-term rental hosts, focusing on crafting house rules and guest messages that are inviting rather than intimidating.
    In this episode, you’ll learn:
    Embrace Emojis for Tone Focus on Positives Explain the Why Be Clear and Concise Visual Enhancement

    Remember, the goal is not just to inform but to make your guests feel at ease and excited about their stay. Check out our resources for templates and further tips on elevating your Airbnb listing through effective communication.
    Need help managing your short-term rental and you don’t want to go it alone? Shoot us a message here and we’ll see if we can help.
    Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.

    • 11 min

Customer Reviews

4.9 out of 5
108 Ratings

108 Ratings

naomi_pack ,

Love this podcast!

Been listening for years, listened to almost all episodes so far. Love the content here. :)

ANM_333 ,

Highly relevant topics!

I wish I would have found this podcast sooner. I’ve been managing our reviews strategy over the past few months, and the episodes about getting reviews removed are dead-on. Document everything. Bookmark the reviews policy/content guidelines for all OTA sites (and Google). If you message support to request removal, don’t just send internal screenshots & links - include a link to their own website to show the policy that’s in violation. Search Reddit for AMAs to see if any OTA employees have shared insight on how and when they approve review removals or cancellation penalty waivers.

Mrgisriel12 ,

Best in the biz

Started listening to Tim’s podcast a couple months ago and just finished two day virtual event course which was awesome. Thanks a ton!

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