Should you do Quarterly Business Reviews (QBRs) with your customers?

In this episode, Jane Chowaniec (VP of Customer Success, ISI) and Mark Stagi (VP of Customer Success, Avoma) discuss how businesses may sometimes not make the best use of Quarterly Business Reviews (QBRs) and how to adapt it in the best interest of the customer. ➡️ Key Points⁣ covered 00:30 - The pain point around how QBRs are run 01:40 - How to make QBRs valuable 02:02 - Monthly value emails 03:15 - Should a QBR be a meeting? 03:43 - EBR instead of QBRs 05:13 - The real value in QBRs ➡️ The Modern SaaS Podcast Take a look at our other podcast episodes - https://www.avoma.com/podcast ➡️ Related resource https://www.avoma.com/blog/using-qbrs-to-add-value