Here’s how to startup. Even when the world goes topsy-turvy.
From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth.
Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)
Episode 10: (Live episode) Software taking over the world
In 2020, Forbes Cloud 100 list is at its most impressive, with a record 87 companies valued at $1 billion or more. In this episode, we sit down (virtually) for a candid chat with two Cloud 100 leaders. Hear Archana Agrawal, Chief Marketing Officer at Airtable, and JD Peterson, Chief Growth Officer at Culture Amp in conversation with Zendesk CFO, Elena Gomez.
Lessonly’s Max Yoder on doing better work
Lessonly is powerfully simple software that helps teams learn. Co-Founder and CEO Max Yoder chats with Zendesk’s Tiffany Apczynski on all things empathy. They explore how education can be used to build the new generation of leaders that the world needs.
Mindler’s Magnus Pettersson on scaling a fast-growth startup
Mindler believes that everyone should have access to mental health services. In this episode, Mindler COO, Magnus Pettersson sits down with Zendesk’s Warren Levitan at a time when distress is on the rise. They chat about the importance of the first interaction with customers, and defining best in class CX in the world of startups and mental health.
CodeSignal’s Sophie Baik on hiring with less bias
CodeSignal is the first company to build an objective skills-based platform for recruiters and employers. In this episode, Co-Founder, Sophie Baik, chats with Ryan Nichols of Zendesk, about avoiding biases, and pivoting business strategy based on customer feedback.
Zenni Optical’s Bai Gan on how customers influence product
Zenni Optical’s Chief Product Officer, Bai Gan, sits down with Kristen Durham of Zendesk—from their remote home offices in California. The pair chat about Zenni Optical’s growth journey, from the days of building a bootstrap startup to navigating the tides of 2020.
Lemlist's Guillaume Moubeche and why CX is everyones job
Lemlist is an email outreach platform helping sales teams, agencies, and B2B businesses stand out in a crowded inbox. Speaking across the pond, France-based CEO and Co-Founder, Guillaume Moubeche, is in conversation with Prelini Udayan-Chiechi, Zendesk’s VP of Marketing, EMEA in London. Together, they chat about prospecting techniques, and the “right time” to reach out—even during a pandemic, the undervalued power of empathy in sales, and aligning sales and support strategies.
Customer ReviewsSee All
Sit down, listen up
I’m a little biased because I work for Zendesk, but this is a fabulous broadcast. In each episode, startup leaders and Zendesk get together to talk about their passions and the winding path to entrepreneurship. It’s super candid and casual, which adds to the fun and usefulness of the conversation.
Thanks for creating this podcast, very refreshing and love the content.
Super inspirational stories on how to build your startup and grow it