40 episodes

Here’s how to startup. Even when the world goes topsy-turvy.

From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth.

Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)

Sit Down Startup Zendesk

    • Technology
    • 5.0 • 42 Ratings

Here’s how to startup. Even when the world goes topsy-turvy.

From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth.

Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)

    ZFW’s Madhav Kasturia on pandemic pivots

    ZFW’s Madhav Kasturia on pandemic pivots

    Going from a small takeout store to a hyperlocal fulfillment platform in 6 years, ZFW Hospitality has a story to tell. We spoke with their Founder, Madhav Kasturia — one of India’s youngest serial restaurateurs — about:

    - Lockdown lessons and the impact on the hospitality industry
    - Decision making in challenging situations
    - Empowering customers through a great experience

    • 17 min
    Accion’s Matt Schaar on building a financially inclusive world

    Accion’s Matt Schaar on building a financially inclusive world

    Accion Venture Lab provides support to early-stage startups looking to tackle financial exclusion around the world. Zendesk’s Adam O’Donnell sat down with Accion’s Senior Director Matt Schaar for a chat about:

    - Strategy development with founders
    - The importance of product market fit
    - Why low-income customers shouldn’t be overlooked

    • 31 min
    Guava’s Kelly Ifill on helping Black owned businesses to close the wealth gap

    Guava’s Kelly Ifill on helping Black owned businesses to close the wealth gap

    Guava is a banking hub for Black entrepreneurs, aimed at closing the wealth gap. CEO & Founder, Kelly Ifill has a virtual coffee chat with Adam about:

    - Authenticity in startups
    - Guava’s customer journey
    - How they are helping to shrink financial inequality among small business owners

    • 23 min
    Capchase’s Miguel Fernandez on funding startups with future revenue

    Capchase’s Miguel Fernandez on funding startups with future revenue

    Rapidly expanding Fintech company, Capchase, partners with startups to help them tap into upfront capital in order to grow. Zendesk’s Adam O’Donnell and Capchase CEO & Co-Founder Miguel Fernandez dive into:

    - His personal path to entrepreneurship
    - What it takes for a startup to succeed
    - Customer centricity: the importance of action over words
    - How Capchase raised over $500mil in equity in one year

    • 31 min
    ERA’s Jonathan Axelrod on prioritizing the customer for growth

    ERA’s Jonathan Axelrod on prioritizing the customer for growth

    Combining seed capital and hands-on support, Entrepreneurs Roundtable Accelerator has gained the title of NYC’s top technology accelerator and early-stage venture capital firm. We sat down with serial entrepreneur and ERA Co-Founder, Jonathan Axelrod to talk about:

    - How ERA helps founders learn, fail and succeed faster
    - The need for agility and a customer-driven mindset for growth
    - Stories of companies that led successful pivots

    • 32 min
    Ada’s Mike Murchison on scaling customer experience

    Ada’s Mike Murchison on scaling customer experience

    Using AI as fuel, Ada equips companies with everything they need to make personalized customer experiences at scale. And all without the help of an engineer. Co-Founder and CEO Mike Murchison takes us behind the scenes of Ada in this discussion about:
    - How to free up live agents and focus on more creative work
    - What to look at when building software
    - Behavior traits among top leaders

    • 35 min

Customer Reviews

5.0 out of 5
42 Ratings

42 Ratings

Donald1503 ,

Amazing content for early stage founders

I’m in process of launching my startups and this show is helping me a ton. It’s amazing to hear from these leaders on how they are investing in customer experience.

Yaboyneezy ,

Insightful

Sit Down Startup provides a unique perspective and view into so many fascinating startup journeys. It is no secret to hear customer experience being a commonality across all these stories :)

valerialvarez ,

Great business insights

It’s great to learn business insights straight from the sources and get to hear the impact and measures businesses are taking in order to adapt to this ever changing world.

Top Podcasts In Technology

You Might Also Like