Here’s how to startup. Even when the world goes topsy-turvy.
From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth.
Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)
Highlights episode: Making it through a pandemic
In this episode, we reflect on how two startups navigated a rocky year. Our hosts, Pedro Muller and Tara McCann, handpick their favorite moments with past guests from TravelNest and Wavy. Both businesses found unique ways to grow, even during the pandemic. Find out some of their top lessons, including:
- Switching strategies in times of crisis
- Ways to put your customers first
- How customer experience starts with employee experience
Live episode: Creating the future of skin health
In our first episode recorded on Clubhouse, we invited the Co-Founders of OneSkin onto the show. OneSkin develops products to improve “skinspan”, and was founded by Brazilian entrepreneurs, Alessandra Zonari and Carolina Oliveira. Join their conversation with Zendesk’s Pedro Muller to learn:
- The unique challenges of growing a startup in a new country
- Creating a business based on a love of science
- How to identify a specific customer profile
Product School’s Carlos Gonzalez de Villaumbrosia on unifying product with customer experience
Carlos Gonzalez de Villaumbrosia is the CEO and Founder of Product School, the global leader in product management training. Since 2014, the community has grown to more than one million people. In this episode, Carlos shares his experiences from the digital product world, in a conversation with Shawna Wolverton, Executive Vice President of Product at Zendesk. Learn about:
- The bootstrap approach to building a community-centric business.
- The role of a product manager in early stage startups.
Kaizo’s Christoph Auer-Welsbach on hacking Zendesk Marketplace
Christoph is the Co-Founder and Co-CEO of performance management platform, Kaizo. An entrepreneur and investor with a passion for ecological innovation, he’s also kicking goals with non-profit City AI, and the revolutionary domain name marketplace DAN.COM.
In this episode, Christoph is in conversation with Zendesk’s Pedro Mueller. Find out:
Kaizo’s journey in building tools for support heroes
How to empower support agents to achieve goals
Atman’s Pedro Sorren on inevitable founders
Pedro Sorren is the founder of Atman, an early-stage venture capital firm. The firm has seeded category-defining companies, like Coinbase, Instacart, GitLab, and Webflow. In this episode, Pedro shares a virtual espresso with Zendesk’s Pedro Muller. Listen to the pair chat about:
Why the venture capital industry needs innovation
Entrepreneurship in Silicon Valley versus Latin America
The mighty force of “inevitable” founders who don’t give up
Finimize’s Max Rofagha on becoming your own financial advisor
Finimize is working on making finance a breeze. The London-based startup gives people information and tools that empower them to make smarter decisions about finance. It was one of the first SaaS businesses in Brazil, and was acquired when it hit a valuation of $33 million. In this episode, Founder and CEO, Max Rofagha, is in conversation with Zendesk’s Tara McCann. Learn about:
- Putting in the grind to reach critical mass
- The power of driving community and brand equity
Amazing content for early stage founders
I’m in process of launching my startups and this show is helping me a ton. It’s amazing to hear from these leaders on how they are investing in customer experience.
Sit Down Startup provides a unique perspective and view into so many fascinating startup journeys. It is no secret to hear customer experience being a commonality across all these stories :)
Great business insights
It’s great to learn business insights straight from the sources and get to hear the impact and measures businesses are taking in order to adapt to this ever changing world.