Small Steps, Big Gains: Scaling Success with AI in Credit Unions in 2024

Like many institutions, credit unions can't afford to be left behind in the race to adapt to the new AI-driven technological landscape. But successfully and responsibly leveraging AI goes beyond adopting AI solutions for the sake of checking off a box—it involves identifying opportunities to collaborate with seasoned partners who can help solve the problems that AI is equipped to solve.

This week’s episode features a conversation with Upstart Senior Account Managers Barry Roach and Drew Megrey, which originally took place on an episode of The CU Lab. Barry and Drew outline the crucial role of a strong digital and AI strategy in helping credit unions tackle issues like liquidity restraints and regulatory hurdles—and they explore how strategic AI adoption can help credit unions not just keep up, but lead the way.

Join us as we discuss:

• The importance of transparency and education in forming successful partnerships between AI providers and credit unions
• Starting small and involving all teams for successful scaling
• The benefits of AI in underwriting, including better risk prediction and higher approval rates
• How Upstart’s "Recognized Customer Personalization" feature helps credit unions identify potential borrowers more efficiently