Speaking of Service

PTC
Speaking of Service

Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice

  1. 09/11/2024

    You can't improve what you cannot measure. Harpak-ULMA´s recipe for success!

    Understanding the performance of equipment is key to the success of every manufacturer irrespective of industry, size or location. If machine runs at 1-10% greater efficiency that equates to 10s of millions of dollars over the course of just one year. The crux is how to identify where those efficiencies can be made. In this episode, we speak with Alexander Ouellet from Harpak Ulma, a company that excels in product to pallet automated packaging machine systems for food, medical, pet food and i...

    32 min

  2. 07/10/2024

    Re-Evaluating Service in the Digital World

    Overcome Field Service Management ChallengeIt´s no mean feat to elevate your field service game, especially when revenue, profit and stakeholder ownership is at stake. Today, we will dive deep into the world of field service excellence, machine wellness, and customer value. We´ll explore transformative mindsets, practical strategies, and real-life examples that empower field service professionals in our ever-evolving marketplace.

    37 min

  3. 06/12/2024

    Proving How Smart Rubber can Really Meet the Road

    Delve deeper into the Smart Connected Tire Platform programWhat do bicycles, motorcycles, tractors, agricultural machinery, cars, trucks, and airplanes all have in common? Among other things, the tire continues to be the only component that contacts the ground. And while tires only move things from point A to B, they also play a critical role in many areas. Did you ever consider how smart these tires could and really should be considering the critical role they play in safety and fuel efficie...

    26 min

  4. 05/15/2024

    How FujiFilm Sonosite are Paving the Way with their Security Paradigm

    Discover more on IoT Security and it´s importanceHow do we go back and uplift our security environments that are already operational and with products that are already out in the market. There is an opportunity to use existing integration with PTC´s ThingWorx as an example, but that can be expanded to taking into account the initial product design all the way through to servicing products in the field. The digital and physical world is a closed loop and that's pretty powerful! Today, we welco...

    24 min

  5. 04/17/2024

    Impact of AI [or in reality enhanced Machine Learning] in an IoT Environment

    AI has become a buzzword that is used each and every day in a variety of different contexts. What about when it comes to field service organizations – is AI really just enhanced Machine Learning. We have brought in an expert in the field – James Penney, Chief Technology Officer at Device Authority to share his experience and give us an overview where AI and Machine Learning stand today.

    26 min

  6. 03/20/2024

    The Trend of Security within Field Service Organizations

    Delve into Zero TrustField service organizations are constantly monitoring and paying attention to devices in the field so more and more we are seeing security as a core feature within our product as opposed to it being a necessary evil. At PTC, we are invested in security so today we are speaking with our partner, Tyler Gannon, Vice President, Product Marketing and Strategic Alliances at Device Authority to discuss the whole area of security and how they view security in terms of their...

    25 min

  7. 02/21/2024

    Barriers Faced When Scaling Digital Transformation in Field Service Organizations

    Read the the most common barriers to digital transformationDuring LiveWorx we asked a number of attendees to describe the barriers field service organization face when scaling their digital transformation projects. We were concerned with issues like security, aging workforce and more. Hear the perspectives from Chris Wolff when she sits with Anthony Moffa and more importantly how our LiveWorx attendees answered.

    16 min

  8. 01/24/2024

    Three Themes Changing Field Service in 2024

    Check out The Future of Field Service TrendsAs the market continues to evolve field service organizations must continue to invest in more advanced solutions capable of acting with greater autonomy to improve productivity. In this episode, we speak with leading expert Kate Leggett from Forrester on what to expect in 2024 on service innovation and market direction. In addition, Kate will explore why companies need better access to more data from field assets that can be readily shared with othe...

    41 min
See All (39)

Ratings & Reviews

5
out of 5
6 Ratings

About

Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice

Information

  • Creator
    PTC
  • Years Active
    2022 - 2024
  • Episodes
    39
  • Rating
    Clean
  • Copyright
    © 2024 Speaking of Service
  • Show Website
    Speaking of Service

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