SaaS Fuel

Jeff Mains

Want to know why some SaaS companies scale while others stagnate? It's not just code and capital. You've found SaaS Fuel, where every Tuesday and Thursday, we're brewing up the kind of conversations you wish you could have over coffee with successful founders and industry experts. Join five-time entrepreneur and adventure seeker Jeff Mains every Tuesday as he gets real with visionary founders and executives who've built stellar software companies. They share the raw truth about their ups, downs, and 'I can't believe that worked' moments. Looking for practical tips you can use right now? Our Thursday 'SaaS Fuel Expert Series' brings you the smartest minds in the game, dishing out actionable advice on everything from AI and marketing to sales strategies and leadership. No fluff, just real tactics that are working right now. This isn't your typical 'how I built this' show. Whether you're figuring out product-market fit, building your first real team, or pushing past that million-dollar milestone, each episode packs the kind of insights you'd normally have to learn the hard way. Let's face it – running a SaaS company can feel like juggling while riding a unicycle. But you're not alone. Join our growing crew of founders and leaders who are figuring it out together, one episode at a time. New episodes drop every Tuesday and Thursday. Fuel your next big move. Hit subscribe and let's grow something amazing.

  1. Customer-Facing AI: Emerging Trends That Transform User Experience | John Long | 315

    2시간 전

    Customer-Facing AI: Emerging Trends That Transform User Experience | John Long | 315

    In this episode of the SaaS Fuel Podcast, host Jeff Mains sits down with John Long, the visionary behind Think AI, to explore the dynamic intersection of artificial intelligence and human empowerment in SaaS businesses. John shares his journey from real estate and HVAC to tech entrepreneurship, revealing how Think AI was born out of a need to streamline sales and customer interactions through advanced AI agents. The discussion delves into real-world examples of AI adoption—from automating interviewing and reviving old sales leads to transforming customer support in e-commerce. Jeff and John also tackle the boundaries of what current AI can (and can’t) do, why humans will always be needed for complex and creative problem-solving, and how to build resilient, future-proof teams at the forefront of technological change. Whether you’re a SaaS founder, tech leader, or simply AI-curious, this episode is packed with practical wisdom, actionable leadership takeaways, and a clear-eyed look at the realities and potential of AI in business today. Key Takeaways00:00 Empowering Humans with AI Integration 04:34 AI Tool Evolution to Product 06:44 "AI: Enhancing Focus and Efficiency" 12:29 AI Revolutionizing Customer Support Careers 16:26 "Empowering AI for Human Interaction" 19:16 "AI Necessitates Human Oversight" 22:33 AI: Capable, Yet Sometimes Overhyped 24:44 Workforce Cuts: Economic Impact & AI Shift 29:03 Understanding Tech in Home Services 32:28 AI-Driven Podcast Production 36:02 "Think Differently with AI" 37:58 Balancing Ideas and Reality 43:19 Rapid AI Support Adoption 47:53 "AI Talent Management Revolution" Tweetable QuotesAI Revolutionizes Customer Support Careers: "We're going to double your pay, turn this into a career path, and really incentivize you to do what you love doing at a really, really high level and taking care of our people." — John Long Viral Topic: The Expanding World of Agentic AI   "AI can do a lot. It's challenging because most people don't know how to get started or kind of what to do to kick this thing off. And that's where companies like us step in and help with, with kind of the, the guiding steps of that. But yeah, AI can do a lot." — John Long How AI Changes the Way We Think: "as people start to dig into AI, they literally begin to think differently. They look at their world differently and they, rather than approaching problems and thinking, well, okay, well I got to go and fix this. They think about things like, well, I'm going to go check with AI and figure out who else has experienced this and how they dealt with it. And you just, you look at the world in a different way and you approach problems in a different way and you just think differently." — John Long  Empowering, Not Replacing Humans: "the future of business isn't about replacing humans, but empowering them." — Jeff Mains Cultural Shift in the Age of AI: "Teams start working very differently, focusing on High value creative tasks while AI handles the grunt work. It's not just efficiency, it's a cultural shift."— Jeff Mains The Epidemic of Leadership Burnout: "You know, you're probably like everybody else, drowning in connections but starving for real support. And it's creating a silent epidemic of leadership burnout among executives just like you." — Jeff Mains  SaaS Leadership LessonsBalance Tech Ambition with Practical Reality: Leaders must combine visionary ideas with operational discipline—having both a “gas” and “brake” in the partnership drives sustainable growth. Focus on Value, Not Just Shiny Tools: Successful leaders implement AI...

    49분
  2. Reinventing Snack Foods: How Innovation Balances Health & Taste | Josh Sizemore | 314

    5일 전

    Reinventing Snack Foods: How Innovation Balances Health & Taste | Josh Sizemore | 314

    In this episode of SaaS Fuel, host Jeff Mains sits down with serial entrepreneur and strategic executive Josh Sizemore, a powerhouse in building and scaling consumer brands in retail, CPG, wellness, and ecommerce. Drawing from decades of experience (including billion-dollar brands and innovative startups), Josh reveals the realities of taking niche health products to household names—without losing your brand’s soul or becoming just another “me-too” in a crowded market. The conversation uncovers the art and science of brand storytelling, making the leap from DTC to retail, the power of deep versus wide expansion, the importance of authentic leadership, and how to avoid the pitfalls of solo decision-making and delegation. Josh gets candid about his journey launching a premium water brand, the value of grit in founder storytelling, navigating retail growth, keys to scaling SaaS marketplaces, and the ever-present challenge of knowing when to sell or double down. Whether you’re a SaaS founder, a CPG upstart, or growing any high-integrity brand, this episode is loaded with actionable insights on leading powerfully, communicating clearly, and building market momentum that lasts. Key Takeaways00:00 AI, Innovation, and Mindset Shift 06:35 Boost Product Sales with Sampling 07:38 Slow and Steady Market Expansion 11:24 Effective Virtual Communication Tools 16:24 Water Donation and Distribution Initiative 18:24 "Authentic Storytelling in Branding" 23:00 "Original New York Salsa Success" 27:00 Entrepreneurship Patience and Resilience 30:05 High-End Retail Venture Story 32:49 Founders' Delegation Challenges 35:48 Instincts and Delegation 39:31 Entrepreneurial Journeys in Innovation Tweetable QuotesIf a distributor wants you but the retailers don't want you, then they're not going to bring you in. If a retailer wants you and then, but you don't have distribution to that retailer, well how are you going to get there? So it's gotta all kind of work in synchronous, you know, together and kind of synchronize itself up." - Josh Sizemore "you have to just stick to the play of slow and steady until you, you know, until you have the, the capital and the resources to hire 100 people or whatever to get to those stores."  - Josh Sizemore "when you're not communicating directly to somebody, you have to be super, like, aware of, okay, does this text sound kind of even killed or is it over the top, or is it underwhelming when you send those communications through virtually?" - Josh Sizemore "just make sure that whoever it is is authentic. They're coming from a perspective of grit and grind." - Josh Sizemore Scaling with Integrity: "Delegation isn't just about survival, it's about enabling real growth." - Jeff Mains AI and the Future of Work: "Documenting current processes is the first step to any meaningful innovation." - Jeff Mains "It's not strategy, not charisma, it's not even luck. It's relationships, specifically four of them."  - Jeff Mains "It's really refreshing to be able to turn that over to somebody like that. They can just take it and run with it and make it so much better than even we thought it could be."  - Jeff Mains SaaS Leadership LessonsDon’t Rush Retail: Go Deep Before Wide Early retail wins are tempting, but focus on dominating a few stores at a time before expanding. Depth beats spread. Grit and Authenticity Beat Flashy Marketing Share real founder stories and struggles; people spot authenticity and reward it. Test Relentlessly and Leverage Data Whether it’s email...

    41분
  3. SaaS Growth Mindset: Build Solutions That Scale, Not Just Features | Ghazenfer Mansoor | 312

    8월 26일

    SaaS Growth Mindset: Build Solutions That Scale, Not Just Features | Ghazenfer Mansoor | 312

    In this episode of SaaS Fuel, host Jeff Mains sits down with Ghazenfer Mansoor, CEO of Technology Rivers, to explore how artificial intelligence (AI) is revolutionizing SaaS development, scaling, and operations. With a background in healthcare and custom software, Ghazenfer shares his "10x Blueprint," unpacking the frameworks and mindsets founders need to leapfrog the competition without falling into the common trap of feature overload. The discussion covers the shift from feature-chasing to outcome-driven innovation, managing compliance in healthcare SaaS, harnessing AI-powered development tools, and the enduring importance of process, customer discovery, and balancing customization with scalability. Ghazenfer also teases his upcoming book on building mobile apps people truly love and use daily. Key Takeaways00:00 AI-driven Work and Digital Transformation 06:53 "Stand Out with Unique Solutions" 08:52 "Prioritize Unique, Problem-Solving Feature" 12:51 "Expert-Led CRM for Service Growth" 16:24 "Streamlining Processes with AI" 17:28 Rapid AI-Driven Healthcare App Development 21:23 Unexpected SEO Leads Evolution 24:27 Streamlining Processes: Execution Challenges 30:44 Decades in Mobile App Development 31:54 "App Growth and Engagement Strategies" 36:43 Business Transformation and AI Visionaries Tweetable Quotes"Diagnose the bottlenecks first. You don’t want to bring AI into everything without knowing where it’s needed." — Ghazenfer Mansoor "Building endless features is a trap—solve one real problem your customer has, and do it better than anyone else." — Ghazenfer Mansoor "Customers don’t want features; what they want is outcomes." — Jeff Mains “AI is not just about moving faster. It’s about creating more efficiency and value in your business.” — Ghazenfer Mansoor "Software isn’t static. It’s a living system that needs continuous care, iteration and a keen eye on what's next." — Jeff Mains "Now software is being built by architects and AI agents. The old playbook is obsolete." — Ghazenfer Mansoor SaaS Leadership LessonsStrategic Use of AI: Use technology to remove bottlenecks, not as a blanket solution. Prioritize Ruthlessly: Launch with a core differentiating feature; add bells and whistles only when customers truly demand them. Champion Process: Systems and processes are key—both for internal efficiency and for client delivery. Adapt or Be Disrupted: Stay ahead on innovation (like leveraging AI), or risk being left behind as industry shifts accelerate. Listen, Then Lead: Customer discovery is critical—sometimes you must show users what’s possible, not just build what they say they want. Build for Iteration: Treat your product like a living system—plan for ongoing evolution, not just a single launch. Guest ResourcesGhazenfer Mansoor: gmansoor@technologyrivers.com https://technologyrivers.com http://facebook.com/techrivers https://www.linkedin.com/in/gmansoor a href="https://www.instagram.com/gmansoorus" rel="noopener noreferrer"...

    38분
  4. AI in Education: Unlocking Creativity & Redefining Learning | Evan Schwartz | 312

    8월 21일

    AI in Education: Unlocking Creativity & Redefining Learning | Evan Schwartz | 312

    This thought-provoking episode of SaaS Fuel welcomes Evan Schwartz, a visionary in AI-enabled sustainability and global enterprise transformation. Together, Jeff and Evan explore the seismic shifts AI is causing in both business and education. They dive deep into how the role of creativity is evolving in an AI-driven world, the pitfalls of hasty tech adoption, and why leaders must focus on documenting processes before layering on the latest tools. Evan shares hard-won lessons from implementing transformational systems, discusses how customer confusion—not technology—is often the greatest barrier to adoption, and envisions a radically creative future for the next generation. Key Takeaways00:00 "Documenting and Innovating for Success" 05:26 Early Digital Transformation in Energy Industry 08:48 Traditional Methods vs. Tech Adoption 13:03 Adapting to Rapid Tech Changes 15:37 "Elevating Customer Service with AI" 19:01 "Refining Controls for Complex Systems" 21:53 Mastering Prompt Engineering 23:30 "Skill and Perspective: Realization" 27:46 Agentic AI Enhances Customer Service 30:31 Reassessing Education for Creativity 35:12 "Building a Customer Journey Framework" 38:18 "Understand Before You Buy Systems" 40:44 "ROI's Comfortable Fit vs. Unrealistic Goals" 45:05 "Feature Request Process Strategy" 47:10 "Sprint Timeline and Code Impact" 49:33 "First-Time Collaboration Challenges" 53:16 Journey from Security Budgets to Startups Tweetable QuotesViral Business Transformation Moment: "I can't run my business without a piece of software. Wow, I've reached a point where there's no going back." - Evan Schwartz Viral Topic: Why Some Industries Resist Software Adoption: "some of that equipment, some of that stuff they've used was built by, by the guy's grandpappy who designed that bark boiler 200 years ago. And the only thing I've ever had to do was grease the bolts and, you know, scrape some rust off of it and we're good to go. Those are very slow to change." - Evan Schwartz How Schools Stifle Creativity: "We beat creativity out of our children in exchange for repeatable excellence." - Evan Schwartz Innovation Requires Honesty, Not Just Hype: "learning from failures, rather than just parading successes, sets the stage for smarter, more resilient innovation." - Jeff Mains Viral Topic: Rethinking Burnout and Recovery "Burnout as more than just stress, framing it as a perfectionist narrative that disconnects people from their values."  - Jeff Mains Quote: "Most leaders are exhausted from playing the lone hero and it's killing both your results and your sanity."  - Jeff Mains Cosmic Karma for Sharing Thought Leadership: "Everyone who shares this week gets a handwritten thank you note from the universe itself, delivered by a comet signed in stardust and forever boosting your cosmic karma score. Better than Xbox."  - Jeff Mains SaaS Leadership LessonsPreserve Creativity: Don’t beat creativity out of your teams chasing repeatable excellence—reward risk and experimentation, especially as AI absorbs rote work. Be Transparent About Adoption: Clearly document your current processes before implementing new tech. Gaps in process knowledge are the #1 cause of adoption failure. Balance Vision With...

    56분
  5. Building Better Software: Agile Thinking for Founders | Nik Froehlich | 311

    8월 19일

    Building Better Software: Agile Thinking for Founders | Nik Froehlich | 311

    In this insightful episode of the SaaS Fuel podcast, host Jeff Mains welcomes Nik Froehlich, founder and CEO of Saritasa. The conversation dives deep into the perennial pain points of custom software development, especially the ongoing challenge of translating business needs into effective technical solutions. Nick reflects on nearly two decades of helping businesses overcome tech hesitation, scale SaaS operations, and avoid major pitfalls in product development and maintenance. Together, they discuss the misconceptions SaaS founders have—like thinking software is “done” after launch, underestimating ongoing maintenance, and not accounting for technical debt. Nick shares lessons from working with a wide range of clients, managing feature requests versus product vision, and how to build a resilient tech culture. The episode also zeroes in on the evolving role of AI and low-code tools in the dev landscape, and Nik's predictions for custom dev firms in the SaaS ecosystem over the next five years. Key Takeaways00:00 Translators' Role in SaaS Scaling 04:58 Bridging Business-Developer Communication 09:25 "Emphasizing MVP in Software Development" 12:21 Customer-Driven SaaS Feature Challenges 13:44 SaaS Customers Push Boundaries 17:26 Maintaining Client Confidence Strategies 22:56 SaaS Product Optimization Service 25:33 Business-Tech Partnership Origin 28:48 "The Captain's Keys: Leadership Relationships" 30:20 Underpriced Software Projects Issues 34:55 "Middle-Market Focused Business Services" 38:10 Interpreting Specifications: Key Differences 40:27 Refactoring Delays in Technical Debt 44:06 "AI Bots Need Supervision" 50:22 Thermal Paper Alert System 52:56 AI Transformation Insights with Industry Leaders Tweetable QuotesThe Truth About SaaS Growth: "Why do so many SaaS founders think the hardest part is launching, when that's really just the warmup?"— Jeff Mains  Viral Topic: The Power of Translators in Tech   "There's also a hot take on the often missing role of translators, those rare people who can speak both business and geek or tech, turning those abstract goals into real world roadmaps without getting lost in all the jargon." — Jeff Mains  Timeless Challenges in Technology: "And I think it's interesting in technology there aren't a lot of problems that last 20 plus years. And this will be a problem, I don't know, maybe 50 more years, 100 more years, I don't know. But from it has been from the very beginning and will continue to be absolutely timeless." — Jeff Mains  "Some of the biggest value in the spec. You're not going to get everything in the spec. And I think one of the biggest things is, is the things that aren't said and the choices that are made and just the experience level." — Jeff Mains  Bridging the Tech-Business Communication Gap: "The pain point really comes down to the communication between the stakeholders, in this case business people trying to run their business, whatever it is, and knowing that or hearing that they can use technology in a way, but delivering that request and communicating in a way to developers so they understand what they want because developers speak a different language." — Nik Froehlich Viral Topic: The Challenge of Customer-Driven Product Decisions in SaaS   "I've seen them put their foot down on multi-million dollar customers and just say, we're not doing it until the customer said...

    48분
  6. Ego vs. Well-being: How to Reclaim Your Life Beyond Burnout | Scott Anderson | 310

    8월 14일

    Ego vs. Well-being: How to Reclaim Your Life Beyond Burnout | Scott Anderson | 310

    This episode of the SaaS Fuel podcast dives deep into entrepreneurial burnout with Scott Anderson, author of "You're Not Toast" and founder of Double Dare. Scott blends his unique experience as a business owner, mental health therapist, and executive coach to challenge the traditional hustle narrative. Instead, he champions a values-driven approach to business growth and personal well-being. Together with host Jeff Mains, the discussion uncovers toxic narratives, the science of stress cycles, actionable mini-vacation techniques, and why internal rewiring—rather than external fixes—creates sustainable, joyful leadership. This episode is a must-listen for high-achieving leaders seeking not just to survive, but to thrive in both work and life. Key Takeaways00:00 Breaking Perfectionism's Cycle 06:10 Success Narratives and Their Drawbacks 08:47 Brain Chemistry’s Role in Addiction 13:09 Five-Second Vacations Combat Burnout 15:06 "RNR Technique for Stress Management" 18:22 Relaxation Boosts Entrepreneurial Productivity 23:03 Rethinking Work and Achievement 25:22 Breakthrough Beyond Revenue Plateau 30:26 Work Less, Achieve More 31:39 Ego's Double-Edged Sword 34:34 Entrepreneurial Vulnerability and Reflection 37:31 Recognizing and Addressing Burnout 41:10 "Breaking Burnout Through Values Alignment" 45:31 Program's Key: Community & Cohorts 49:41 "Beyond Burnout: Discovering New Possibilities" 52:24 "Overcoming Burnout and Embracing Innovation" Tweetable Quotes“Burnout isn’t about working too hard. It’s about chasing goals that don’t even matter to you.” - Scott Anderson “Our biggest limiting beliefs are usually the exact habits that made us successful—to a point.” - Scott Anderson “You can do more in 20 hours a week with clarity than in 60 hours running on autopilot.” - Scott Anderson “A five-second vacation, taken five times a day, beats a five-day getaway when it comes to beating burnout.” - Scott Anderson “The answer isn’t outside—a better system, an assistant, a retreat. Burnout is an inside job.” - Scott Anderson “Vulnerability unlocks community, and community dismantles the loneliness that fuels burnout.” - Scott Anderson SaaS Leadership LessonsSuperstition of Hustle: The habits that made you successful—working harder, saying yes to everything—become limiting beliefs that eventually prevent growth.Honor the Stress Cycle: Short real-time breaks are more powerful than long avoided ones. Address stress as it arises, not in bulk.True Burnout Cure Is Internal: Sustainable change comes from shifting your mindset and aligning with guiding principles, not external productivity hacks.Scale by Letting Go: Leadership at scale means dropping perfectionism and distributing responsibility, freeing yourself to focus on impact, not just hours.Vulnerability Is Strategic: Admitting struggles and embracing community prevents the isolation that powers burnout.Redefine Success for Yourself: If you’re not clear on your core values, you’ll chase goals that don’t matter—and exhaust yourself doing it. Guest ResourcesWebsite & Burnout Assessment: burnoutbreakthrough.com Book: "You're Not Toast" – Available for $5 at burnoutbreakthrough.com Free Resource: fastfixcall.com for a complimentary burnout assessment and practical first-aid techniques Get in touch...

    55분
  7. Harnessing Data and Intuition: The Secret to Product-Market Fit | Eli Portnoy | 309

    8월 12일

    Harnessing Data and Intuition: The Secret to Product-Market Fit | Eli Portnoy | 309

    Eli Portnoy joins Jeff Mains on SaaS Fuel to dive deep into the world of B2B customer feedback, leadership, and scaling SaaS ventures. Eli shares candid stories and practical wisdom from his career, including founding and exiting Sense360 and ThinkNear. He breaks down how BackEngine AI is changing the game for customer retention and voice-of-customer insights by harnessing AI to organize and activate the wealth of organic customer feedback that's already flowing through businesses. The conversation ranges from tactical product decisions and the dangers of confirmation bias, to transformative leadership lessons, distribution vs. product obsession, and the future of AI in SaaS. This episode is a goldmine for scaling founders, product leaders, and anyone who wants to build lasting companies around customer obsession and actionable data. Key Takeaways00:00 Appoint Voice of Customer Owner 05:38 Leveraging AI for Customer Feedback 08:07 "Customer Data Insights Unveiled" 11:20 Visibility Challenges and Customer Feedback 16:04 Second Business: Hard Lessons Learned 18:01 Balancing Data with Intuition 21:26 Pursuit of Right Answers 24:34 Appointing Customer Voice Ownership 28:14 "Empower Through Shared Context" 31:06 "Context Enables Growth in Teams" 33:17 "Focus on Pain, Not Solutions" 39:33 Sales Empathy Essential for Success 41:53 Successful SaaS: Niche vs. Consolidation 45:02 Burnout: Catalyst for Personal Growth Tweetable Quotes“If an executive team cares about the voice of the customer, someone needs to own it—explicitly and visibly.” — Eli Portnoy Viral Topic: The Hidden Cost of Leadership Loneliness: "Most leaders are exhausted from playing the lone hero and it's killing both your results and your sanity." — Jeff Mains “Most B2B companies operate on anecdotes, not data. That’s where bias creeps in.” — Eli Portnoy “The customer isn’t always right—but they’re always insightful.” — Eli Portnoy Viral Topic - Digging Deeper Than Features: "It's not about the feature. It's not about the horse or the car or anything else. What do they really want? They want to go faster." — Jeff Mains “Distribution beats product if nobody knows about you or can’t buy from you. Prioritize both.” — Eli Portnoy “Context is the most important thing you can give a high-performing team.” — Eli Portnoy “In the age of AI, building features is easy—delivering outcomes through focus and distribution sets the winners apart.” — Eli Portnoy Preventing Burnout as a Leader: "Stop drowning alone and build your stability matrix." — Jeff Mains SaaS Leadership LessonsMake Customer Obsession Tangible: Assign clear responsibility and accountability for customer feedback within your executive team. Don’t Rely on Surveys Alone: True feedback is happening organically; invest in systems or tools that capture it across all customer touchpoints. Default to ‘I Don’t Know’: The best leaders approach growth with curiosity, seeking truth rather than confirmation of personal biases. Share the “Why” Behind Decisions: Equip your teams with context so they make aligned, mission-driven choices without bottlenecking leadership. Speed Matters for Reversible Decisions: Don’t overthink what doesn’t move the needle. Make quick calls unless the decision is high-impact and hard to reverse. Prioritize Team Over Titles: Avoid title inflation to win talent; it creates future misalignment and headaches as you...

    47분
  8. Build High-Performing Engineering Teams: Feedback, AI, Technical Debt | Mary Moore Simmons | 308

    8월 7일

    Build High-Performing Engineering Teams: Feedback, AI, Technical Debt | Mary Moore Simmons | 308

    In this insightful episode of SaaS Fuel, host Jeff Mains is joined by Mary Moore Simmons, VP of Engineering at Kibo. Together, they dive into the realities of building and scaling high-performing engineering teams, especially in fast-growth SaaS environments. Mary unpacks the nuanced challenges of evolving organizational processes, cultivating feedback-rich and psychologically safe cultures, handling “brilliant jerks,” and integrating AI to reduce grunt work and boost developer creativity. Tune in for a practical playbook on scaling teams, optimizing ways of working, and navigating technical debt as a business strategy, not just a developer’s gripe. Key Takeaways[00:00:00] Feedback-Fueled Leadership: Mary's greatest fear as a leader is not knowing where she or her team might be going wrong—emphasizing feedback as the antidote to blind spots and organizational toxicity. [00:04:53] Process Check: When engineering processes feel slow or clunky as you scale, it's a sign to revisit and adapt. The right process should always speed teams up, not slow them down. [00:06:52] Culture First Hiring: Early hiring mistakes often relate to compromising on culture or failing to address culture misfits as teams grow. Brilliant jerks cost teams more in the long run, even if they are individually productive. [00:14:50] Handling Exits with Transparency: Delivering clear expectations and feedback means no one is surprised by tough decisions; transparent communication helps maintain trust when high-performers are let go for culture reasons. [00:20:38] Normalizing Feedback: Build an environment where feedback is everyday and safe—not just a scary signal of things going wrong. Celebrate when people speak up early and often. [00:27:00] AI Adoption: AI tools are powerful but still come with learning curves. Early adoption requires empathy and encouragement, especially in startups, and the biggest impact comes from knowledge sharing among engineers. [00:44:44] Technical Debt as Strategy: Make the business case for addressing technical debt—frame it with impact, not just engineering complaints, to get real buy-in from business leadership. Tweetable Quotes"My greatest fear as a leader is that I’m messing everything up and no one’s telling me because they’re too afraid." — Mary Moore Simmons "Process should always be speeding people up, not slowing them down." — Mary Moore Simmons "Hiring a brilliant jerk might make you faster today, but it will drag your team tomorrow." — Mary Moore Simmons "Feedback should be constant and small—don’t let it become a scary event." — Mary Moore Simmons "Technical debt is not a developer gripe. It’s a strategic conversation with real business impact." — Jeff Mains "AI tools double my speed, but they can also take me ten times in the wrong direction if I’m not paying attention."— Mary Moore Simmons Viral Topic: Amplifying Teams with AI "It's less about automation and more about amplification so if you're building a team, evolving your culture, or just trying to make scaling a little less chaotic, this episode has the clarity you didn't know you needed." — Jeff Mains AI & Automated Testing: "without automated testing, everything breaks. And I've experienced that. I think probably a lot of other founders have experienced that." — Jeff Mains SaaS Leadership LessonsLead with Feedback Openness: Proactively create a culture where feedback is routine, safe, and celebrated—not something to fear.Prioritize Psychological Safety: The best innovation happens when team...

    50분
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Want to know why some SaaS companies scale while others stagnate? It's not just code and capital. You've found SaaS Fuel, where every Tuesday and Thursday, we're brewing up the kind of conversations you wish you could have over coffee with successful founders and industry experts. Join five-time entrepreneur and adventure seeker Jeff Mains every Tuesday as he gets real with visionary founders and executives who've built stellar software companies. They share the raw truth about their ups, downs, and 'I can't believe that worked' moments. Looking for practical tips you can use right now? Our Thursday 'SaaS Fuel Expert Series' brings you the smartest minds in the game, dishing out actionable advice on everything from AI and marketing to sales strategies and leadership. No fluff, just real tactics that are working right now. This isn't your typical 'how I built this' show. Whether you're figuring out product-market fit, building your first real team, or pushing past that million-dollar milestone, each episode packs the kind of insights you'd normally have to learn the hard way. Let's face it – running a SaaS company can feel like juggling while riding a unicycle. But you're not alone. Join our growing crew of founders and leaders who are figuring it out together, one episode at a time. New episodes drop every Tuesday and Thursday. Fuel your next big move. Hit subscribe and let's grow something amazing.