Strategic HR Leadership: Developing Workplace Communication Skills to Engage Younger Generations, by Jonathan H. Westover PhD

Abstract: As younger generations like Millennials and Gen Z now make up over 50% of the global workforce, organizations are struggling to adapt their communication practices to effectively engage and develop this diverse talent pool. Research indicates that many managers lack the skills to have the constructive, solutions-focused discussions that these younger employees expect and value. This communication skills gap threatens the retention of younger workers wanting more meaningful work and jeopardizes organizations' ability to leverage the full potential of their multi-generational workforces. This article explores a research-grounded framework and actionable recommendations for HR to systematically develop managerial communication capacity through training on key concepts like psychological safety, active listening, emotional intelligence, and feedback skills. By fostering open dialogue and establishing psychologically safe environments, organizations can better connect with diverse perspectives and empower all employees to contribute fully.

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