99 episodes

Become an excellent speaking communicator with your audience, clients, colleagues and prospects. Full of invaluable content, this show deals with everything about speaking, and includes interviews with successful entrepreneurs who share their top tips as well as masterclasses from speaker expert Susan Heaton-Wright.

Superstar Communicator podcast Susan Heaton Wright

    • Business
    • 5.0 • 3 Ratings

Become an excellent speaking communicator with your audience, clients, colleagues and prospects. Full of invaluable content, this show deals with everything about speaking, and includes interviews with successful entrepreneurs who share their top tips as well as masterclasses from speaker expert Susan Heaton-Wright.

    The power of the outsider

    The power of the outsider

    Introduction: Welcome to the SuperStar Communicator podcast! In today's episode, we delve into "The Power of the Outsider" with our special guest, Samuel Kasumu. Tune in as we navigate through these challenges and explore the incredible insights that Samuel brings to the table. Samuel is a remarkable social entrepreneur, commentator, and strategist, having served as a special adviser to Prime Minister Boris Johnson, focusing on civil society and communities. As the most senior black adviser in government, he has been instrumental in setting up initiatives to support the progression of Britain's black and minority ethnic population. Samuel's experiences and perspectives shed light on the true power that lies in standing outside the norms and challenging the status quo. Join us as we uncover the strategies, psychology, and importance of outsiders in shaping our societies, organizations, and politics. Let's dive into this captivating conversation with Samuel Kasumu on "The Power of the Outsider".
     
    Key points from the interview
    03:06 Accidental achievement: record-breaking votes for student.
    05:34 Privileged people have most access, not smarts.
    12:32 Outsiders can use their uniqueness as advantage.
    14:21 Challenging to be heard, utilize value. Overcoming biases, building allies, communicating goals. Flourishing may require leaving.
    19:18 Values need stretch; cultures don't happen randomly. Embrace diversity, encourage respectful disagreements. Culture starts at the top.
    29:17 Inclusion, standards, purpose, direction, diversity, power, dominance
    Download the transcript of the interview 
     Samuel Kasumu is an award-winning social entrepreneur, commentator, and strategist. Until his resignation in April 2021, Samuel Kasumu was the most senior Black advisor in government and served as Special Advisor to Boris Johnson on the Civil Society and Communities brief. His work included leading on the cross-government vaccine deployment, and while under former Prime Minister Theresa May he was a member of the Race Disparity Audit Advisory Board. Samuel is the founder of Inclusive Boards, an executive headhunting firm specialising in non-executive board appointments across sectors. Samuel has been involved in setting up and growing a number of initiatives to support the progression of Briton's black and minority ethnic population, including a student network connecting peers with employers and a campaign that supported over 8000 start-up businesses. He has won numerous awards for his work including Barclays Business Enterprise Award, the CBI's Young Star of Enterprise Award, and Entrepreneur Champion of the Year.
     SuperStar Communicator
    Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
    SuperStar Communicator
    Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
    We deliver:
    ·      masterclasses,
    ·      facilitate workshops,
    ·      deliver speeches –
    ·      face to face and virtually
    ·      coach individuals.
    Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
    Purchase a copy of the SuperStar Communicator 30 Day Plan here
    We have a lovely gift for you: Grab your 10 top tips to presenting here
    Thank you for listening!

    • 34 min
    Navigating Cross-Cultural Communication

    Navigating Cross-Cultural Communication

    Welcome back to another episode of the Superstar Communicator podcast, where we delve into the fascinating world of cross-cultural communication. In today's episode, our hosts, Susan Heaton-Wright and Nick Simon, are joined by special guest Michael Gates, a renowned authority on understanding different cultures. Michael brings over 30 years of experience in the field of cross-culture, and in this episode, he shares valuable insights on mastering cross-cultural communication.
    Throughout the episode, Michael shares two real-life examples related to air travel that highlight the challenges and nuances of intercultural communication. From a delay caused by bad weather to a situation involving a Russian and a German passenger, these stories provide a glimpse into the complexities of cross-cultural interactions. But it's not just about air travel; Michael takes a deeper dive into the various cultural communication styles and how they impact our interactions. From linear professions like engineering and accounting to multi-active professions such as sales and marketing, he explores how different cultural backgrounds shape our communication strategies. Furthermore, Michael delves into the dangers of stereotyping and generalizations, recounting personal experiences teaching about India and challenging prevailing misconceptions. He emphasizes the importance of cultural assessment, teamwork, and effective communication in international projects. Join us as we explore the intricacies of cross-cultural communication and learn valuable strategies for navigating diverse cultural landscapes. Get ready for an enlightening conversation filled with practical tips and captivating stories. Let's dive right in!
     
    Michael Gates is owner of Michael Gates CrossCulture and an associate fellow at the Said Business School, University of Oxford. He has been in the field of cross-culture for more than 30 years, following 5 years in radio in Manchester, and a couple of years teaching communication skills.
     
     
    Key points from the interview
    [00:00:02] Welcome to the Superstar Communicator podcast.
    [00:05:08] Culture: collective programming of the mind, experiences, parents, history, language, religion.
    [00:07:18] Dangers of stereotyping; limited personal experience.
    [00:11:10] Flight delay blamed on bad weather in Munich.
    [00:14:28] Stereotypes impact international team dynamics greatly.
    [00:18:04] Multi active professions include sales and marketing. Multi active leaders are good at emotionally persuading people but may be disorganized or break rules. Reactives focus on listening and promoting harmony, especially in Far East cultures.
    [00:20:53] Misunderstood ideas about Southeast Asia's communication style.
    [00:24:14] Building trust through cross-cultural workshops and communication.
    [00:29:50] Using AI for short answers in intercultural questions
    [00:33:03] Culturally attuned language program in multiple languages.
    [00:35:02] Keep it simple, no idioms, adapt style.
    [00:40:18] Person considered proposal, hesitated due to grammar fears.
    [00:41:04] Adapting to cultural differences: talk or observe.
     
    Download the transcript of the interview
     
    SuperStar Communicator
     
    Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
    SuperStar Communicator
    Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
    We deliver:
    ·      masterclasses,
    ·      facilitate workshops,
    ·      deliver speeches –
    ·      face to face and virtually
    ·      coach individuals.
    Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a ca

    • 45 min
    Men's Health and International Men's Day with Mike Pagan

    Men's Health and International Men's Day with Mike Pagan

    Welcome to the SuperStar Communicator podcast! In this episode, we dive into a thought-provoking conversation on International Men's Day with special guest, Mike Pagan. Together with Susan Heaton-Wright and Nick Simon, Mike shares his insights on the importance of peer support, mental wealth for men, and the impact of social media on mental health. We explore personal stories, practical tips, and expert advice on creating a supportive network, prioritizing self-care, and navigating the challenges of modern work environments. Join us as we delve into this engaging discussion and gain valuable takeaways for personal growth and well-being.
    Key points from the interview
    01:57 Men need help asking for support, vulnerability.
    05:48 Transitioning through life stages, evolving with people.
    08:03 Identify genuine support in your network.
    11:14 Active mindfulness through physical activities like rugby.
    15:52 Teenage daughter faces FOMO and social pressure.
    17:27 Echo chamber of algorithms reinforces bias on social media.
    21:33 Hybrid work is here to stay.
    26:50 Men must be open and seek support.
    29:15 Bob called for intuitive reason, hospital official insight.
    31:28 FAF: False start of feeling fulfilled, mental wealth, well-being, support, reach out, recall, relate.
     
    Download the transcript of the interview
    About Mike: Mike Pagan has always been passionate about creating a space for men to ask for help and be vulnerable. He recognizes the historical tendency for men to be reluctant to seek assistance and is committed to changing that narrative. With a focus on promoting mental health and well-being for men, Mike is dedicated to establishing frameworks that allow for vulnerability and imperfection. His mission is to encourage men to put their hands up and ask for help, creating a more open and accepting environment for all. More information: https://mikepagan.com
     
    SuperStar Communicator
     
    Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
    SuperStar Communicator
    Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
    We deliver:
    ·      masterclasses,
    ·      facilitate workshops,
    ·      deliver speeches –
    ·      face to face and virtually
    ·      coach individuals.
    Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
    Purchase a copy of the SuperStar Communicator 30 Day Plan here
    We have a lovely gift for you: Grab your 10 top tips to presenting here
    Thank you for listening!
     

    • 33 min
    Building a Strong Brand and Community: The Power of Radical Humility in Business with Jeffrey Hayzlett

    Building a Strong Brand and Community: The Power of Radical Humility in Business with Jeffrey Hayzlett

    Welcome to another exciting episode of the SuperStar Communicator podcast, where we delve into the world of business, communication, and success. Today, we have the privilege of hosting the incredible Jeffrey Hayzlett, a renowned business expert and media personality. In this episode, Jeffrey shares invaluable insights on why radical humility is the key to success. He reveals how building a strong brand, creating engaging content, and connecting with your audience can propel you to new heights. Through his own experiences, including being a Chief Marketing Officer and a judge on The Celebrity Apprentice, Jeffrey offers practical advice for businesses big and small. So grab a cup of coffee, sit back, and join us as we explore the power of radical humility with Jeffrey Hayzlett. Let's get started!
     
    Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman and CEO of C-Suite Network, home of the world’s most trusted network of C-Suite leaders.
     
    Key points from the interview
    [00:01:17] "Appreciate opportunity to connect with worldwide audience."
    [00:03:39] Open network, build brand, engage community, attract customers.
    [00:11:31] Create great content, share it strategically.
    [00:14:18] Radical humility, transparency leads to success.
    [00:18:34] Communication has changed from broadcasting to personalization.
    [00:22:04] Trusted network in business with credible content.
    [00:26:42] Importance of social media, listening and feedback.
    [00:28:52] Jeff has four bestselling books, emphasizes importance of people over profit, contact at Jeff@csuitenetwork.com , active on social media.
     
    Download the transcript of the interview
     
    SuperStar Communicator
     
    Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
    SuperStar Communicator
    Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
    We deliver:
    ·      masterclasses,
    ·      facilitate workshops,
    ·      deliver speeches –
    ·      face to face and virtually
    ·      coach individuals.
    Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
    Purchase a copy of the SuperStar Communicator 30 Day Plan here
    We have a lovely gift for you: Grab your 10 top tips to presenting here
    Thank you for listening!
     

    • 31 min
    Celebrating the 30 Day Plan from SuperStar Communicator

    Celebrating the 30 Day Plan from SuperStar Communicator

    Celebrating the 30 Day Plan from SuperStar Communicator
    Introduction: Hello, everybody. It is a very exciting day because I am am launching the Superstar communicator 30 day plan. And very exciting. I have have contributed to other books in the past, which has been a huge honor but this is my first one of a number that I'll planned. And I have my partner in crime from podcasting. Nick Simon, who's gonna ask me some questions about the superstar communicator 30 day plan.
    Key points from the interview (bold)
    [00:02:23] Celebrate strengths, challenge weaknesses, grow skills.
    [00:04:27] Smiling changes conversation dynamics and perceptions.
    [00:06:56] Amazon offers Susan Heaton- Wright's 30-day plan.
     
    Download the transcript of the interview (add link from SuperStar Communicator)
     
    https://superstarcommunicator.com/wp-content/uploads/2023/09/30-day-plan-transcript.pdf
     
    SuperStar Communicator
     
    Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
    SuperStar Communicator
    Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
    We deliver:
    ·      masterclasses,
    ·      facilitate workshops,
    ·      deliver speeches –
    ·      face to face and virtually
    ·      coach individuals.
    Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
    Purchase your copy of the 30 Day Plan here:
    We have a lovely gift for you: Grab your 10 top tips to presenting here
    Thank you for listening!

    • 9 min
    Talking on Eggshells: managing difficult conversations

    Talking on Eggshells: managing difficult conversations

    "On this episode of SuperStar Communicator, our hosts Susan Heaton-Wright and Nick Simon are joined by the renowned speaker and pitch coach, Sam Horn.
    In this episode, Sam shares a powerful technique on what to say in the first 60 seconds of a presentation, pitch, or negotiation that will captivate your audience, earn their respect, and generate buy-in.
    She encourages listeners to shape behavior rather than shame it, and shares practical tips on how to introduce oneself effectively and provide specific details to facilitate follow-up conversations. With her wealth of knowledge and experience, Sam Horn aims to help listeners improve their communication skills, handle difficult situations, and have honest conversations. Whether you're navigating corporate environments, personal relationships, or any other aspects of life, Sam's teachings and insights will equip you with the tools you need to confidently express yourself and cultivate meaningful connections. So tune in to this enlightening episode of Susan Heaton-Wright with Sam Horn, and discover how to effectively navigate conversations, make a lasting impression, and communicate with impact.
    Key points from the interview:
     
    00:02:44] Disagreeing with friends, focus on common ground.
    [00:09:19] Discover four conflict styles: avoid, accommodate, angry, assert.
    [00:13:31] Counselor sets boundaries for student support.
    [00:23:26] Technique to win respect and buy-in in 60 seconds.
    [00:30:31] Invite, incentivize, introduce, be memorable, provide contact information, offer value, increase engagement.
    [00:37:17] Criteria for publishing a book: show the shift.
    [00:42:11] Joe started as an individual consultant. Then he created an umbrella brand called "Brief Lab" to stand out. This led to a book deal and a successful career.
    [00:48:49] Umpire stops fighting, avoid blaming, find solutions instead of fault. Remove "no can't," use "yes as soon as."
    [00:55:24] Avoiding conflict won't make it better.
    [00:59:01] Growing up in silence, tiptoeing around relationships.
    Download the transcription
    Sam Horn is the Founder/CEO of the Tongue Fu! Training Institute. She is the originator of the trade-marked communication process called Tongue Fu! which has been taught to hundreds of organizations worldwide - including Oracle, Intel, Accenture and Outsystems. Her newest book TALKING ON EGGSHELLS received a cover endorsement from Whole Foods founder John Mackey who calls it "the course-correct for today's cancel culture.
    People can contact us at Sam@SamHorn.com to receive a free WORDS TO LOSE - WORDS TO USE reminder card they can post by their desk and on their refrigerator to keep these tips in sight, in mind so they say what they want to say ... the first time and every time. You can purchase her latest book "Talking on Eggshells" HERE
    SuperStar Communicator
    Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
    And why not subscribe to our podcast!
    SuperStar Communicator
    Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
    We deliver:
    ·      masterclasses,
    ·      facilitate workshops,
    ·      deliver speeches –
    ·      face to face and virtually
    ·      coach individuals.
    Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
    We have a lovely gift for you: Grab your 10 top tips to presenting here
    Thank you for listening!

    • 1 hr 2 min

Customer Reviews

5.0 out of 5
3 Ratings

3 Ratings

krislrobinson ,

Business Improv

Susan and her guests always provide practical and applicable tips for speaking with more confidence and impact in any situation. Susans' vast experience on the topic always leads to valuable insights!

Jonesy Money ,

Congratulations on your 100th Episode

I love what you shared on about Managing Your Fear. How important it is to reframe our mindset. Thanks Susan

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