The Supportive Podcast

Help Scout

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Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

24 OCT. · BONUS

Patto Presents - Epochal Growth - Customer Centricity Through Journey Mapping

Mat shares a special crossover: Episode 6 of Epochal Growth with host Sarah Caminiti interviewing Ben McCormack, a customer experience expert, who discusses the importance of customer journey mapping in fostering customer-centricity within organizations. Huge thanks to Sarah for sharing her interview with us. To hear more from Sarah on Epochal Growth, visit https://www.epochaloperations.com/epochal-growth

55 min
9 OCT. · BONUS

Supportive Shorts — My First Customer Service Job

Mat describes his first customer service experience working as a paper boy. What was yours? Email thesupportive@helpscout.com to let us know.

3 min
23 SEPT.

Episode 5 - Escape the Queue

Mat chats with Elyse Mankin, experienced support leader and former headband girl to talk about her experiences moving from frontline support into a leadership role. See https://www.helpscout.com/resources/supportive-podcast/S1E5/ for more.

33 min
29 AOÛT

Episode 4 - Greatest Mistakes in Customer Service History

In this episode, Mat shares stories and lessons from six examples of customer service fails throughout history — from poor quality trade goods in ancient Mesopotamia to spectacularly bad motel service in present-day Australia. For more information on all of these incidents, a full transcript, and further reading, visit https://www.helpscout.com/resources/supportive-podcast/S1E4/

19 min
15 AOÛT · BONUS

Supportive Shorts - Time is Money

Mat explores the recent Biden/Harris announcement of a "Time is Money" crackdown on customer hostile business practices.

4 min
25 JUIL.

Episode 3 - Secrets of A Product Manager

Ben Henderson — product manager, former DJ, and boot Tetris expert — chats with Mat about his role and how customer support leaders can most effectively make their case for product changes and fixes. Plus, an Aussie slang challenge! For show notes, relevant links, further reading, and a full transcript visit: https://helpscout.com/resources/supportive-podcast/S1E3/

25 min
27 JUIN · VIDÉO BONUS

Supportive Shorts - We (May) Need Another Hero

Mat reveals that Aussies love Tina Turner, but thinks customer support teams may soon need another hero.

5 min
18 JUIN

Episode 2: Self-Service is the Future of Online Support

Self-service technology, through AI, is the future of online support.

17 min
11 JUIN · BONUS

Supportive Shorts - The AI-First Bandwagon

In this in-between non-episode, Mat talks about why Help Scout is not an AI-first company.

4 min
2 MAI

Episode 1: AI and the Future of Support Teams

AI and the future of support teams, 3 truly terrible predictions, several action items for support leaders, and Shawna explains the Rule of 40. For notes, links, and a full transcript: https://www.helpscout.com/resources/supportive-podcast/S1E1/ Please send feedback to yourfriends@helpscout.com

17 min
BANDE-ANNONCE DE L’ÉPISODE 1

Welcome to The Supportive!

To deliver consistently great customer experiences takes good leaders making customer-centric decisions all the way down. There just aren’t enough of those leaders out there. We need more of them, a lot more. The good news is, we can make more, and that's what this podcast is for. In this trailer, meet your host, Help Scout's Mat Patterson, and learn a little more about what is coming up. For more information visit: https://helpscout.com/resources/supportive-podcast

1 min

BANDE-ANNONCE

Welcome to The Supportive!

To deliver consistently great customer experiences takes good leaders making customer-centric decisions all the way down. There just aren’t enough of those leaders out there. We need more of them, a lot more. The good news is, we can make more, and that's what this podcast is for. In this trailer, meet your host, Help Scout's Mat Patterson, and learn a little more about what is coming up. For more information visit: https://helpscout.com/resources/supportive-podcast

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1 min

5

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3 notes

Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

Création

Help Scout
Années d’activité

2 k
Épisodes

11
Classification

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The Supportive Podcast

The Supportive Podcast

Épisodes

Patto Presents - Epochal Growth - Customer Centricity Through Journey Mapping

Supportive Shorts — My First Customer Service Job

Episode 5 - Escape the Queue

Episode 4 - Greatest Mistakes in Customer Service History

Supportive Shorts - Time is Money

Episode 3 - Secrets of A Product Manager

Supportive Shorts - We (May) Need Another Hero

Episode 2: Self-Service is the Future of Online Support

Supportive Shorts - The AI-First Bandwagon

Episode 1: AI and the Future of Support Teams

Welcome to The Supportive!

Bande-annonce

Welcome to The Supportive!

Notes et avis

À propos

Informations