Susan Richards - HR Tech 2024 - Building Confidence in AI Tools

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Susan Richards is the Founder and Managing Partner of Sapient Insights Group. In this episode, Susan discusses the evolution of HR tech over the past year, the role consultants play in helping organizations effectively implement AI into their HR workflows, and how to prepare AI models to assist with administrative tasks.

This conversation took place at the HR Tech 2024 conference in Las Vegas. 

[0:00] Introduction

• Welcome, Susan!
• Today’s Topic: Building Confidence in AI Tools

[5:14] How has HR tech evolved in the last year?

• The innovation cycle of HR tech companies
• The growing importance of support services around new technology

[11:53] Do organizations need consultants for AI implementation?

• Why training AI models on clean, reliable data is essential
• Building trust through strong data governance

[21:47] How does HR use AI for administrative assistance?

• Ensuring AI models are properly trained
• Building confidence in working with AI tools and delegating repetitive tasks

[32:32] Closing

• Thanks for listening!

Quick Quote

“I believe there are a lot of compliant-related tasks that could be handled by an [AI model], and it could be done consistently, on time, and keep us out of hot water.”

Resource:
Sapient Insights

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