Tech Experts Edition: The New Copeland™ Online Product Information Tool and Copeland™ Mobile App

This podcast episode is all about the updates made on both the Copeland Online Product Information tool (OPI) and the Copeland Mobile app. This podcast will walk you through how to access OPI and Copeland Mobile along with the several features it has to offer. Lindsay, John, and James discuss the various feature upgrades including marketing bulletins, advanced search, cross reference tab, and more. Be sure to check out the question of the week at the end of the podcast for a chance to win a genuine Copeland t-shirt.

Host: Lindsay Headings – Digital Marketing and Content Manager, Copeland

Co-Hosts:

• James Stevenson – Technical Service Engineer, Copeland
• John Roberts – Technical Service Engineer, Copeland

Timestamps:

• 0:10 – Welcome
• 1:08 – Answering the question of the week from the Tandems and Trios podcast
• 5:31 – How do you access OPI
• 6:58 – Features of OPI: keyword search, publications, advanced search, cross reference tab, and more
• 12:48 – How to find a compressor model in local stores near you
• 13:20 – How to access the older version/format of OPI
• 14:29 – Feedback button
• 15:48 – Transitioning to Copeland Mobile and its features
• 18:32 – Finding service parts on Copeland Mobile
• 19:24 – Comparing the older version and newer version of Copeland Mobile especially while searching for parts
• 20:10 – Scan feature on Copeland Mobile
• 22:40 – Blog and YouTube Videos mentioned:
  • Blog – Launch of Enhanced OPI Tool and Copeland Mobile App
  • How to Cross-reference a Competitor Condensing Unit to a Copeland Model
  • How to Search for Publications and Bulletins about Copeland Models
  • How to Search for Frequently Asked Questions about Copeland Brand Products
• 26:21 – Question of the week

Next Episode: In the Field – Serviceability of Two-Stage Systems
Previous Episode: Tandems and Trios

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