Tech Talk with 20for20

Dom Beveridge
  • 5.0 (9)
  • 科技
  • 半周一更

Dive deep into multifamily technology operations with "Tech Talk with 20for20." Hosted by renowned proptech expert and industry thought leader Dom Beveridge, this podcast features in-depth conversations with leading proptech and operations experts. Each season explores a crucial topic in-depth and explores opposing views on the topic. All episodes in each season are released at once, ensuring unbiased, comprehensive insights from industry leaders and facilitating binge-listening! Subscribe to "Tech Talk with 20for20" and stay ahead in multifamily technology and operations!

  1. 4天前

    S4 E03: Income Verification Deep Dive

    Income verification sits at the heart of fraud prevention—and it’s getting harder. In this episode of Tech Talk with 20for20, Dom Beveridge is joined by Sarah-Jane Milliren (Aldon Management), Mark Fiebig (Payscore) and Tim Ray (Verifast), to unpack what income verification really involves, why it’s so technically complex, and how it’s changing with the rise of gig work, open banking, and automation. The panel explores: The five income types: Payroll, government benefits, gig work, side-hustle deposits, and assets—all with different levels of reliability and verification methods. Bank linking vs. documents: Direct bank access provides faster, cleaner data, while documents remain necessary for certain edge cases. The best systems use a waterfall approach that blends both. Fraud prevention through transparency: Fraudsters often self-select out of processes that require real bank connections—making direct access itself a deterrent. User experience and adoption: Renters are increasingly comfortable linking bank or payroll accounts, and companies find the process improves speed, accuracy, and trust. Algorithmic judgment: Modern tools don’t just verify deposits—they interpret patterns, distinguish recurring from one-off income, and adjust for market and property-specific policies. Sponsors for this episode: Western Reporting, resident screening and income verification  by Inhabit EliseAI, AI-driven automation that helps streamline communications and improve operational efficiency. To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com. Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com. Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

    48 分钟

  2. 11月5日

    S4 E02: What Does Fraud Have to Do With Bad Debt?

    Fraud and bad debt are connected, but not identical. In this episode of Tech Talk with 20for20, Dom Beveridge speaks with Steve Carroll (Findigs), Kyle Nelson (Snappt), and Nate Thompson (Morgan Properties) about how fraud drives bad debt, and how smarter policies, metrics, and market awareness can keep both under control.The panel explores: Where they overlap: Many evictions stem from fraud, but some bad debt comes from life events or overly rigid screening policies.Better policies: One-size-fits-all rules like “three times rent” don’t work everywhere. Operators are using local data to fine-tune risk and approval criteria.Evolving fraud patterns: Organized fraud targets fast-growing lease-ups in Sunbelt markets—but is spreading into new regions through “fraud-as-a-service.”Friction vs. experience: Post-pandemic systems block more fraud but can frustrate honest renters. Smarter “fast-lane” screening helps balance both goals.Measuring success: Early payment behavior—especially in the first 90 days—is the best leading indicator of fraud and future bad debt.Sponsors for this episode: Western Reporting, resident screening and income verification  by Inhabit EliseAI, AI-driven automation that helps streamline communications and improve operational efficiency. To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com. Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com. The takeaway: analyze evictions, act on your data, and never lose sight of the renter experience. “You can eliminate delinquency,” says Nate Thompson, “but you’ll eliminate occupancy too if you’re not careful.” Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

    55 分钟

  3. 10月30日

    S4 E01: What’s So Difficult About Multifamily Fraud?

    This season of Tech Talk with 20for20 begins with a fundamental question: why is fraud such a difficult problem for multifamily operators to solve? Dom Beveridge is joined by three experts, Jamie Borodin  (Docuverus), Mark Fiebig (Payscore) and Tim Ray (Verifast), to break down what makes this problem uniquely complex, and why so many operators underestimate it.Fraud prevention, they explain, is not a single task but a constantly moving target shaped by technology, incentives, and human behavior. The discussion explores: The fundamentals of fraud - understanding the difference between first-party, third-party, and synthetic fraud, and why most issues stem from falsified or edited documents rather than stolen identities.Managing acceptable risk - the balance between minimizing bad debt and maintaining occupancy, and why different asset classes require different levels of strictness.Technology philosophies - the divide between document-first and bank-linking-first approaches, and why most effective solutions use both to separate the “fast lane” for good applicants from slower lanes for those who need deeper scrutiny.The growing challenge of organized fraud - how social media, AI tools, and “fraudpreneurs” have industrialized deception.Why we need specialist providers - what are operators getting from their best-of-breed providers that they can’t get from their PMS or platform suppliers?Sponsors for this episode: Western Reporting, resident screening and income verification  by Inhabit EliseAI, AI-driven automation that helps streamline communications and improve operational efficiency. To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com. Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com. Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

    49 分钟

  4. 第 4 季预告片

    S4 Trailer - Fraud Deeper Dive

    In this new season, we are returning to the topic of fraud prevention. In the 18 months since interviewing all of the best-of-breed fraud providers for Season 1, much has changed both in the technology world, and with the nature of the problem. This season includes nine episodes, each covering a specific topic that multifamily operators should understand about fraud prevention, featuring conversations with some of the leading experts in the industry. Episode 1 drops next week - make sure you've subscribed to Tech Talk with 20for20 so you don't miss an episode!

    2 分钟

  5. 4月29日

    S3 E12: BONUS EP! Funnel Forum Wrap With Tyler Christiansen

    In this episode, Dom sits down with Tyler Christiansen, CEO of Funnel, to unpack the second annual Funnel Forum—an event built around centralization, automation, and AI in multifamily operations.  Dom and Tyler reflect on how the event has evolved, the value of structured discussion for operators navigating change, and how Funnel is positioning its technology strategy for the future. Key topics and takeaways include: Funnel Forum’s origin story and purpose How this year’s content evolved The centralization challenge for third-party managers The growing role of contact centers How human and AI collaboration is evolving Why deal flow is holding back innovation—and what happens when it returns Funnel’s latest moves in AI: Phoenix and Sierra And finally, a preview of next year Other reading mentioned in the pod: Dom’s write-up of the event: “The Funnel Forum Frames the AI-Human Handoff” The 20for20 white paper: “Centralization for Third-Party Management” researched in collaboration with Funnel This season of Tech Talk with 20for20 is brought to you by our season sponsors are ⁠⁠⁠⁠Snappt⁠⁠ - Fraud Detection .To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com. Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com. Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

    52 分钟

  6. 4月23日 · 附赠内容

    S3 E11: BONUS EP! Six Great Ideas From The 2025 Edition

    In this year's 20for20 Annual Survey, we once again asked six leading companies to share a viewpoint about some important aspect of operations and technology. This year, we released a video in which leadership from each company advocates for their viewpoint. This is a GREAT way to get an explanation of six powerful new insights from companies at the cutting edge of multifamily technology. The viewpoints are: Donald Davidoff, CEO of Real Estate Business Analytics (REBA) presents a new framing of analytics as a lever for control over property performance. Daniel Berlind, CEO of Snappt explains how to think about the increasing complexity of fraud and the layers of capability required to combat it.  Jacob Kosior, VP of client strategy with EliseAI describes some of the growing number of examples of how voice AI improves experiences throughout the customer lifecycle. Matt Baird, CTO of AppFolio considers the trade-off between simplicity and complexity in tech acquisition and why it matters in the AI-enabled world. Hope Dunleavy, Enterprise managing consultant at RealFoundations brings a historical perspective on centralization, urging operators to think rethink the “place” in the changing workplace. Michael Lightfoot, CEO of Domuso showcases real-world results from companies using rewards to influence resident behavior and improve experiences.  Don’t forget to download your FREE copy of this year’s 20for20 Annual Survey.  Also mentioned in the episode is “How Data Transforms Multifamily Property Management” the REBA Business Intelligence White Paper. To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com. Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

    1 小时 3 分钟

  7. 4月8日

    S3 E10: Expert Round Table - Maintenance Centralization

    To wrap up this series on maintenance centralization, we review several of the ideas that came out of the previous eight interviews. The panelists are: Brandon Winter, Director of Operational Strategy at Equity Residential,  Mylisa Rostel, CEO of Anchor NW and David Perez, former head of multifamily at RMR group. Key topics include: How companies are flexing maintenance teams across properties, allowing operators to better allocate resources and deploy specialized expertise when and where it's needed most.The role of tech, including centralized "command centers" helping to schedule work orders, manage technician assignments, and track asset-level data.Inventory management approaches, including centralized supply and just-in-time ordering.The importance of data integrity to optimizing maintenance, as many multifamily operators struggle to capture and track work order details.How AI  may improve the maintenance intake process, helping residents self-troubleshoot minor issues, improving work order triage, and setting more accurate repair expectations.Career development in maintenance, offering technicians a variety of pathways to develop new skills, specialize, and take on leadership roles.How operators see maintenance skills becoming more central to property management, with leasing and administrative tasks increasingly moving offsite. This season of Tech Talk with 20for20 is brought to you by our season sponsors are ⁠Snappt⁠ - Fraud Detection and Income Verification and Best Egg Flexible Rent. To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com. Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com. Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License

    59 分钟

  8. 3月27日

    S3 E09: Elik Jaeger, Founder and CEO of SuiteSpot

    In this episode, Elik Jaeger, founder and CEO of SuiteSpot, shares how technology is transforming unit turnover and maintenance operations in multifamily.  Key topics include: SuiteSpot's evolution from a construction services company specializing in unit turns before evolving into a purpose-built platform for multifamily operations.How unit turns are complex projects happening at scale, requiring coordination across multiple stakeholders, including internal teams and external vendors, to minimize downtime and reduce costs.Why the traditional one-to-100 staffing model for maintenance is outdated, as technology enables operators to optimize  workforce.What multifamily can learn from single-family, particularly in areas like mobile technician management, vendor partnerships, and self-service options.How operators are achieving success by shifting toward a more flexible maintenance model, using technology to decouple staff from properties.The increasing role of AI and automation, with solutions like SuiteSpot Engage providing real-time work order tracking for residents and AI-driven intake systems improving diagnostics and reducing unnecessary technician trips.SuiteSpot's recent investment from RET Ventures and how it will accelerate innovation. This season of Tech Talk with 20for20 is brought to you by our season sponsors are ⁠Snappt⁠ - Fraud Detection and Income Verification and Best Egg Flexible Rent. To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com. Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com. Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

    50 分钟
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关于

Dive deep into multifamily technology operations with "Tech Talk with 20for20." Hosted by renowned proptech expert and industry thought leader Dom Beveridge, this podcast features in-depth conversations with leading proptech and operations experts. Each season explores a crucial topic in-depth and explores opposing views on the topic. All episodes in each season are released at once, ensuring unbiased, comprehensive insights from industry leaders and facilitating binge-listening! Subscribe to "Tech Talk with 20for20" and stay ahead in multifamily technology and operations!

信息

  • 创作者
    Dom Beveridge
  • 活跃年份
    2024年 - 2025年
  • 单集
    36
  • 分级
    儿童适宜
  • 版权
    © Dom Beveridge
  • 节目网站
    Tech Talk with 20for20

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