Test of Thyme Marcus & Jamie Guiliano

Ever wondered why some people rave about their boss while others can't wait to clock out at the end of the day? Is it the boss, or is it something deeper? In this illuminating episode, Jamie and Marcus dive into the intricate dynamics between bosses and employees that they've observed time and again in various work settings. 💼 What Makes a Good Boss "Good" and a Bad Boss "Bad"? One person's hero can be another's villain. Often, the difference lies in the eye of the beholder—or, more accurately, in the behavior and attitude of the employee. Jamie and Marcus discuss why a diligent, proactive employee might view the same boss very differently from a coworker who is perpetually late or underperforming. 🧐 Your Experience Doesn't Define Reality When someone labels a boss as "bad," is that an objective assessment or merely a subjective experience? We explore why labeling a boss should never be a one-size-fits-all judgment. Sometimes, the issue isn't just with the boss "picking on" an employee; there may be broader underlying issues at play. 🔍 Key Takeaways: The dual perspectives employees have on the same leadership How your work ethic and attitude can shape your relationship with your boss The role of communication and expectations in the boss-employee relationship Don't miss out on this riveting conversation as Jamie and Marcus offer invaluable insights into what makes a good boss "good" and a bad boss "bad"—and why the answer might be more complicated than you think. Subscribe now to "Test of Thyme" for more episodes that challenge conventional wisdom and explore the complexities of human behavior in the workplace.

Hello, listeners! Welcome back to Episode 28 of the Test of Thyme Podcast. We have a special treat for you today. Marcus is taking us down memory lane, recounting a pivotal moment in his life that shaped his career—a lesson learned at the young age of 19 from none other than the legendary wine educator, Kevin Zraly. 🎙️ Inside This Episode, You'll Hear: Marcus' eye-opening experience with Kevin Zraly and how it set the course for his future in the restaurant industry. The importance of deeply understanding wine, not just as a beverage but as a cornerstone of hospitality and fine dining. How Kevin Zraly's teachings helped Marcus realize the long-term value of wine education for his career. Tips and insights for young professionals and aspiring restaurateurs on how to integrate quality wine knowledge into their own career paths. Pour yourself a glass of your favorite wine and join us for this enriching episode that underscores the incredible impact of mentorship and lifelong learning. This episode is a must-listen for anyone looking to elevate their career through the power of expertise and a deep appreciation for the fine details that make dining truly exceptional. #TestOfThymePodcast #Episode28 #WineEducation #KevinZraly #CareerLessons #HospitalityIndustry

Hello and welcome back to Episode 27 of the Test of Thyme Podcast! We're your hosts, Jamie and Marcus, here to share another exciting episode on the intricate facets of the restaurant industry. In today’s digital age, the way we communicate has dramatically evolved—and it’s affecting our restaurants, too. Ever felt like the simple, yet vital, acts of smiling and showing genuine care are becoming lost arts among your staff? You're not alone, and we're diving deep into this topic today. 🎙️ What You’ll Discover in This Episode: How technology is redefining the way we communicate in restaurant settings. Why basic interpersonal skills like smiling and caring need to be taught and continuously reinforced. The importance of adapting staff training to resonate with employees from different generations. Actionable tips to ensure your training modules are up-to-date yet timeless in their approach to hospitality. Join us for this eye-opening conversation as we provide you with practical advice to adapt and thrive in a workforce that's as diverse in age as it is in experience. Don't miss the chance to equip your team for success in a world where touchscreens shouldn't replace human touch!

In Episode #25 of Test of Thyme, hosts Jamie and Marcus embark on an enlightening conversation about the true essence of customer service. Join them as they unravel the intricacies of providing exceptional experiences to patrons and the importance of training your team to make common-sense decisions. Drawing from their extensive experience in the restaurant industry, Jamie and Marcus share valuable insights, tips, and anecdotes that shed light on the art of delivering outstanding customer service. While acknowledging that service is not always about correcting bad experiences, they delve into the nuances of avoiding awkward encounters with customers, even when the service itself may not be considered "bad." With a wealth of knowledge at their disposal, Jamie and Marcus provide real-life examples that highlight the subtle nuances of customer interactions. Through these stories, they reveal invaluable secrets and strategies to help restaurant owners and their teams navigate through potentially uncomfortable situations, ensuring smooth and memorable dining experiences for all. Test of Thyme Episode #25 serves as a comprehensive guide, filled with actionable advice for those seeking to elevate their customer service game. Whether you're a seasoned restaurateur or a passionate food enthusiast, this episode offers practical insights that can be applied in any hospitality setting. Gain a deeper understanding of what customer service truly entails and unlock the power of creating genuine connections with your guests. Tune in as Jamie and Marcus peel back the curtain on the world of customer service, unraveling the mysteries of awkward encounters and providing you with the tools to avoid them. Don't miss this opportunity to transform your approach to customer service and take your restaurant's reputation to new heights. Get ready to leave a lasting impression on your guests and watch your business flourish.