Conversations about the self-service laundry industry.
Dealing with Difficult Customers
Customer service and experience expert and best-selling author Shep Hyken advises how to de-escalate and work through conflicts with angry or difficult customers.
Fostering Teamwork in the Laundry
In a tight labor market, creating an environment that supports staff who work well together has never been more critical. Atlanta multi-store owner Yvette Morton Williams discusses her approach to fostering teamwork.
Russ Arbuckle, president of distributor Wholesale Commercial Laundry Equipment S.E., talks pinpointing the factors that may signal when it’s time to raise a laundry’s vend prices.
Coming Back from a Crisis
When circumstances beyond your control have your laundry business down, how do you bring it back? Helio Fred Garcia, president of crisis management firm Logos Consulting Group, takes you through the initial response, changing your approach depending on event, the importance of communication, and much more.
Getting into Laundry Pickup and Delivery
What's involved in starting a pickup and delivery service? It can be as simple as having a phone number and vehicle, says Matt Simmons of Super Suds Laundromat, Long Beach, Calif., but it can also be much more. He talks resources, operational impact and keys to success.
Making the Best of Bad Reviews
Dennis Diaz, president of digital marketing and technology firm Spynr, offers some tips for responding appropriately and promptly to online negativity from your laundry customers.