39 episodes

Conversations about the self-service laundry industry.

The American Coin-Op Podcast American Coin-Op

    • News
    • 4.5 • 11 Ratings

Conversations about the self-service laundry industry.

    Dealing with Difficult Customers

    Dealing with Difficult Customers

    Customer service and experience expert and best-selling author Shep Hyken advises how to de-escalate and work through conflicts with angry or difficult customers.

    • 14 min
    Fostering Teamwork in the Laundry

    Fostering Teamwork in the Laundry

    In a tight labor market, creating an environment that supports staff who work well together has never been more critical. Atlanta multi-store owner Yvette Morton Williams discusses her approach to fostering teamwork.

    • 19 min
    Pricing Strategies

    Pricing Strategies

    Russ Arbuckle, president of distributor Wholesale Commercial Laundry Equipment S.E., talks pinpointing the factors that may signal when it’s time to raise a laundry’s vend prices.

    • 14 min
    Coming Back from a Crisis

    Coming Back from a Crisis

    When circumstances beyond your control have your laundry business down, how do you bring it back? Helio Fred Garcia, president of crisis management firm Logos Consulting Group, takes you through the initial response, changing your approach depending on event, the importance of communication, and much more.

    • 19 min
    Getting into Laundry Pickup and Delivery

    Getting into Laundry Pickup and Delivery

    What's involved in starting a pickup and delivery service? It can be as simple as having a phone number and vehicle, says Matt Simmons of Super Suds Laundromat, Long Beach, Calif., but it can also be much more. He talks resources, operational impact and keys to success.

    • 15 min
    Making the Best of Bad Reviews

    Making the Best of Bad Reviews

    Dennis Diaz, president of digital marketing and technology firm Spynr, offers some tips for responding appropriately and promptly to online negativity from your laundry customers.

    • 13 min

Customer Reviews

4.5 out of 5
11 Ratings

11 Ratings

Top Podcasts In News

You Might Also Like