Jake Toohey (Adage Technologies) and Ben Muscolino (Breezio and AMS Geek) bring you The Association Podcast. With more than a combined three decades of experience in the association tech space, they explore challenges facing associations and bring fresh ideas on addressing them using strategy, design, analytics, and technology.
Tech & Trust: Navigating Digital Transformation in Associations with Rob Katchen
On this episode of The Association Podcast, we talk with Rob Katchen, Senior Vice President of Information Technology at the American Academy of Pediatrics. We get Rob's perspective on the role of technology in associations, focusing on the continuous journey that is digital transformation. We discuss why he advocates for honesty and open communication with stakeholders, emphasizing trust and accountability. We also discuss his insights on the transition from the for-profit world to the non-profit world, how that shapes his role at the Academy and his expectations for vendors and partners.
Ensuring ADA Compliance and Accessibility at Conferences and Events with Dr. Rosemarie Rossetti
On this episode of The Association Podcast, Rosemarie Rossetti, Ph.D., a disability rights advocate and ADA compliance consultant, shares her insights on creating accessible environments. She discusses her work in disability inclusion, her experiences consulting on ADA compliance for large tradeshows, and the importance of attention to detail in planning accessible events. We also talk about the balance between security and usability in design, the significance of seemingly simple things like ramps, and the need for respectful language when interacting with individuals with disabilities.
Rosemarie's Website with Free Resources
Universal Design Laboratory
Associations and the Power of Personalization with Dave Will
On this episode of The Association Podcast, Co-founder and CEO of PropFuel, Dave Will, joins us to discuss enhancing association communication by listening to member needs and personalizing messaging. We highlight the importance of understanding member needs and expectations and the value of data collection in achieving this. The conversation also covers the challenges associations face in utilizing data and the role of automation. We also debate the complexity of associations, the importance of user experience, and the potential for associations to learn from other industries.
Managing Enterprise Systems with a Small Staff with Angela Melle, CCUFC
On this episode of The Association Podcast, Angela Mell, Senior Director of Communications and Education at the Louisiana Credit Union League, shares her journey in the credit union space, the transition from Google Groups to a new community platform, and the challenges faced in adopting new technology. We also discuss the importance of listening to member needs, prioritizing technology initiatives, and delegating responsibilities.
Part 2: A Discussion About Gaps in the Association Market with Wes Trochlil
The Association Podcast welcomes Wes Trochlil back to the show for a great conversation about holes in the association market. In part 2 of this conversation, we discuss the integration and fundraising challenges associations have. We look at difficulties in justifying investments in expensive technology for small fundraising efforts, the risks of straying from an association's mission, and the importance of integrating systems for efficient data management. We also get into topics such as credentialing, certifications, ecommerce, membership engines, and communication tools within associations.
Part 1: A Discussion About Gaps in the Association Market with Wes Trochlil
The Association Podcast welcomes back Wes Trochlil to the show for a great conversation about holes in the association market. In part 1 of the conversation, we get into the importance of training and ongoing professional development in the association industry and the challenges of implementing new software. We also discuss the effectiveness of the "train the trainer" model, the importance of continuous improvement and investment in software systems, and the concept of "guardrails" in project management and budgeting, emphasizing the need for clear boundaries and effective communication.
The association space is filled with interesting, passionate people, and this podcast does the work to find them and lead a conversation around what makes them tick, expertise they bring, and provide practical advice and guidance on how to lead organizations toward accomplishing their missions in innovative ways.