A fresh take on how technology and creativity are changing the way work gets done.
The Future Force Series: How technology is helping law enforcement solve crimes faster
When Sgt. Frailan Young started with the Mesa, AZ Police Department, he was writing tickets by hand and gathering video evidence in person. Now, 25 years later, he’s part of the department’s Real Time Crime Center, a division that uses technology like advanced software mapping and GPS to help solve crimes, assist in emergencies, and support officers on the ground in real time. On this episode of The Big REthink, Sgt. Young joins host Susan Campbell to share how the RTCC is not so unlike TV police shows—and what tech is coming next.
The Future Force Series: From traffic stops to scheduling, tech is making a difference to Fort Lee’s police
When Lt. Thomas Porto’s department chief asked him if he’d want to oversee the police department’s technology deployment, he knew it was an opportunity he couldn’t pass up. Now, 12 years later, he’s transformed the Fort Lee, NJ, police force in countless ways, from internal processes like digital scheduling to public-facing tasks like issuing tickets. On this episode of The Big REthink, Lt. Porto joins host Susan Campbell to discuss some of those tools and how they’ve improved safety for citizens and police officers alike.
The Future Force Series: Inside the tech transformation of the Michigan State Police
For Captain Matt Bolger, adopting technology is all about working smarter, not harder. In his role in IT with the Michigan State Police Department, he’s helped lead an overhaul of how officers do their work, including which technology solutions to use. In-car modems, real-time video uploads to a cloud, and body cameras all help law enforcement spend more time policing, and less time finding a good Wifi connection. On this episode of The Big REthink, Capt. Bolger joins host Susan Campbell to share how that shift has helped officers and citizens alike.
The Future Force Series: How an app is changing how communities and police connect
The night before John Verdi’s first day at the police academy, his dad—a former officer himself—had some advice: say hi to everyone. That counsel proved to be pivotal to Verdi’s career, including a profound experience on 9/11 and a split-second decision that spared a life. Verdi’s since retired from the NYPD, but his learnings inspired him to create an app that helps communities and police connect on a human level and, just maybe, save future lives. On this episode of The Big REthink, he joins host Susan Campbell to discuss how his app is bringing people closer together.
The Future Force Series: From de-escalation to faster response times, drones are changing how police departments work
When Captain Don Redmond retired from the Chula Vista Police Department in 2022, he had nearly 26 years of experience in everything from SWAT responses to jail command, and was ready to bid law enforcement goodbye. But after joining BRINC, a drone company that specializes in public safety, he became vice president of special projects there, and has been a promoter of using drones as first responders (DFRs) ever since. In this episode of The Big REthink, Redmond joins host Susan Campbell to share some of the ways in which drones are improving safety outcomes and supporting police departments, including de-escalation, accelerated response times, and reducing officers’ workload at a time when staffing is a challenge. Finally, he describes the tech-enabled future he envisions (drones are key, and so is a real-time response system) for safer communities.
AV Experience Series: How a leading theme park company keeps fans at the edge of their seats
Scott Harkless, the Chief Innovation Officer for Alcorn McBride, never intended to go into the theme park business. A tinkerer with a degree in electronic engineering, he originally sought out work in museum-related technology. But now, years later, he’s an expert in his field. On this episode of The Big REthink, he joins host Susan Campbell to share some of what he loves about his work, the types of technologies that go into making fan-favorite rides, and why relationship-building is essential for innovation. Harkless also explains why show control systems are essential to every ride—and how they’re akin to conducting an orchestra.
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