The C4L Podcast

Alan Berkson
  • 5.0 (2)
  • BUSINESS
The C4L Podcast

The C4L Podcast is brought to you by Freshworks, whose vision is to help organizations of all sizes nurture, acquire and maintain customers for life. The podcast includes conversations with experts and practitioners sharing insights to help leaders and practitioners better engage with all the stakeholders in their businesses. The host, Alan Berkson, is an early Freshworks employee and has held a variety of roles since 2013. In his words "The C4L Podcast is a chance for me to have conversations with all the really smart people I know or have come across over the years, and share these conversations for others to gain insights from all these amazing people."

Episodes

  1. C4L Podcast - Using Improv To Inspire Better Connections with Kathy Klotz-Guest

    04/05/2021

    C4L Podcast - Using Improv To Inspire Better Connections with Kathy Klotz-Guest

    I had chat with author and speaker Kathy Klotz-Guest about leadership through the power of improv and "Yes, and..." We talk about ways to inspire more from employees and make better connections in all your customer facing interactions. And we had a lot of fun. Hope you enjoy the conversation as much as I did. Check out Kathy's new podcast: The Confessional Professional, She tackles the tough conversations in a human way: https://anchor.fm/kathy-klotz-guest

    33 min
  2. C4L Podcast - Connecting The Dots with Nicole France

    03/30/2021

    C4L Podcast - Connecting The Dots with Nicole France

    Alan chats with industry analyst Nicole France about making connections. What is the role of a generalist in a world that has become increasingly specialized? The answer includes connecting the dots for empathy, storytelling, and innovation.

    32 min

  3. 11/23/2020

    C4L Podcast - Designing Intuitive Experiences with Warby Parker's Daniel McClure

    In this episode I speak with Daniel McClure, IT Manager at Warby Parker. We had a great conversation about Norman Doors, setting expectations, and the integral relationship between employee experience and customer experience. Also gummies, pickles and hot sauce.

    31 min
  4. C4L Podcast - Using Humor in Content with Jill Twiss

    10/26/2020

    C4L Podcast - Using Humor in Content with Jill Twiss

    In this episode I speak New York Times bestselling author and Emmy winning comedy writer. Jill Twiss. Jill is an Emmy and Peabody Award winner for her work as a Senior Writer at Last Week Tonight with John Oliver. She's also a NY Times bestselling children's book author including A Day In The Life of Marlon Bundo and The Someone New. Her most recent book, Everyone Gets a Say, helps children understand the importance of voting. A key element of her work is using humor to get a message across to her audience. As Jill says, "it's like Mary Poppins. A spoonful of sugar to help the medicine go down." We talk about the challenges for businesses to use humor in content, dealing with real-time content on platforms like Twitter, and and addressing important topics with a lighter touch. W You can follow Jill on Twitter @jilltwiss and subscribe to her newsletter at jilltwiss.substack.com.

    23 min

  5. 09/08/2020

    C4L Podcast - Live content with Brent Leary

    I had been writing these summaries in 3rd person -- "Alan and Brent..." -- and I realized what I enjoy most about these conversations is they are personal. So no more of that. I really loved this conversation with Brent Leary. If there's one word to describe it, I would have to say "agility." If you're thinking about doing live content -- audio or video -- there's some great advice here. Brent is at the cutting edge of live content for business. In this episode Brent and I have a far ranging conversation about producing content, particularly audio and video. We discuss how "live" shouldn't be a four letter word, and how to adapt to the new modalities and technologies for communication. Brent also explains how live content is like DJ'ing, a collaboration. --- Brent Leary is a CRM industry analyst, advisor, author, speaker and award winning blogger. He is co-founder and Partner of CRM Essentials LLC, an Atlanta based CRM advisory firm covering tools and strategies for improving business relationships. He is the chair of CRM Evolution, CRM Magazine’s annual industry event. Leary's blog, Voices Carry, is featured on ZDNet Leary writes regularly for CRM magazine and co-hosts the CRM Playaz weekly video podcast. Leary is the architect behind the One-on-One interview series on SmallBizTrends.com. In addition to hosting each episode, he recruits guests and produces each weekly episode.

    39 min
  • 5 Episodes

Ratings & Reviews

5
out of 5
2 Ratings

About

The C4L Podcast is brought to you by Freshworks, whose vision is to help organizations of all sizes nurture, acquire and maintain customers for life. The podcast includes conversations with experts and practitioners sharing insights to help leaders and practitioners better engage with all the stakeholders in their businesses. The host, Alan Berkson, is an early Freshworks employee and has held a variety of roles since 2013. In his words "The C4L Podcast is a chance for me to have conversations with all the really smart people I know or have come across over the years, and share these conversations for others to gain insights from all these amazing people."

Information

  • Creator
    Alan Berkson
  • Years Active
    2020 - 2021
  • Episodes
    5
  • Rating
    Clean
  • Copyright
    © All rights reserved
  • Show Website
    The C4L Podcast

To listen to explicit episodes, sign in.

Stay up to date with this show

Sign in or sign up to follow shows, save episodes, and get the latest updates.
Select a country or region

Africa, Middle East, and India

Asia Pacific

Europe

Latin America and the Caribbean

The United States and Canada