38 min
The CEO's Roadmap for Responsible AI Deployment: A Conversation with Sowmyanarayan Sampath, CEO of Verizon Consumer Trust
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- Technology
In this illuminating episode, Dominique is joined by Sowmyanarayan Sampath, Executive Vice President and CEO of Verizon Consumer. Sampath provides insights into how Verizon is pioneering the responsible deployment of AI to enhance customer experiences and drive productivity. He emphasizes the importance of establishing an organizational culture rooted in trust and ethics when working with AI. Sampath discusses key AI use cases at Verizon, from reducing cognitive load for frontline employees to enabling hyper-personalization for 72 million customers. He underscores privacy and governance as cornerstones, outlining processes like human oversight and cross-functional review boards. The conversation also explores upskilling the workforce, communicating cultural values to AI systems, and the vital role of leadership in ethical AI adoption. Looking ahead, Sampath sees AI as a productivity catalyst and deflationary force that could reshape the economy. He envisions Verizon becoming the world's best "applied AI company" while prioritizing responsible development aligned with its principles. The episode provides a commanding perspective on steering AI innovation with trust and humanity at the forefront.
In this illuminating episode, Dominique is joined by Sowmyanarayan Sampath, Executive Vice President and CEO of Verizon Consumer. Sampath provides insights into how Verizon is pioneering the responsible deployment of AI to enhance customer experiences and drive productivity. He emphasizes the importance of establishing an organizational culture rooted in trust and ethics when working with AI. Sampath discusses key AI use cases at Verizon, from reducing cognitive load for frontline employees to enabling hyper-personalization for 72 million customers. He underscores privacy and governance as cornerstones, outlining processes like human oversight and cross-functional review boards. The conversation also explores upskilling the workforce, communicating cultural values to AI systems, and the vital role of leadership in ethical AI adoption. Looking ahead, Sampath sees AI as a productivity catalyst and deflationary force that could reshape the economy. He envisions Verizon becoming the world's best "applied AI company" while prioritizing responsible development aligned with its principles. The episode provides a commanding perspective on steering AI innovation with trust and humanity at the forefront.
38 min