In this episode of the Augusto Digital Insights podcast, Brain Anderson sat down for a conversation with John Hathaway, Senior Specialist for AWS’ Amazon Chime SDK, to discuss his career journey and the implications of real-time communications for business.
Even as technology has changed and evolved, there is one thing that remains constant: our need to communicate. In this episode of the Augusto Digital Insights podcast, Brain Anderson sits down for a conversation with John Hathaway, Senior Specialist for AWS’ Amazon Chime SDK, to discuss his career journey and the implications of real-time communications for business.
John says telecommunications run in the family. He started his career, after graduating from Michigan State University with a degree in Computer Telephony Integration, by selling hardware for AT&T.
From there, he held positions at Lucent, Avaya, Plantronics, and Sennheiser, where he developed the knowledge and connections that led him to the team at Amazon Chime SDK. Chime SDK allows companies to build communication primitives into their own platforms and applications for a seamless end-user experience.
As Brian and John discuss the business uses of Chime SDK and the quickly-expanding landscape of Artificial Intelligence Markup Language (AIML) and sentiment analysis, John explains the widespread implications of AIML.
AIML’s ability to analyze, report on, and make real-time decisions based on things like tone and body language is filling the gap in virtual communication and allowing businesses to enhance customer interactions and experiences like never before.
This integrated technology became especially important during COVID. John indicates that, while the fastest growing vertical for AWS Chime SDK over the last year and a half has been telehealth, they’ve also seen immense growth in the realms of distance learning, virtual events, and wellness and fitness. It’s clear that the sky is the limit on where this technology will take us in the future.
Thanks for tuning into this conversation on the Augusto Digital Insights podcast. For more information on AWS’ Amazon Chime SDK, visit their website.
And to learn more about how our custom software design and development can help create integrated solutions for your business goals, contact us here.