50 episodes

What happens when you get access to uncommon conversations with people who achieved the highest levels of success? Join David Spisak as he brings you inside the room where success stories are told by the people who lived them so that you can achieve your definition of success at an accelerated pace. 

The David Spisak Show David Spisak

    • Business
    • 5.0 • 25 Ratings

What happens when you get access to uncommon conversations with people who achieved the highest levels of success? Join David Spisak as he brings you inside the room where success stories are told by the people who lived them so that you can achieve your definition of success at an accelerated pace. 

    Cliff Banks: What will the Future Hold for dealerships?

    Cliff Banks: What will the Future Hold for dealerships?

    Cliff is the founder of The Banks Report and the Autovate conference. Cliff Banks has a history of innovation and entrepreneurship in the analysis sector of the automotive industry. An automotive professional for over 30 years and a journalist for over 20 years, Cliff founded The Banks Report in 2013 to fill what he knew was an unmet need for a publication covering the automotive business from an investment perspective. In 2016, he held the first edition of AUTOVATE, which has now become an annual conference for investors and entrepreneurs in automotive retail technology. He established The BanksReport, today's most influential trade newsletter in the automotive retail industry.

    Global automotive industry trends are rapidly changing! Therefore, they are likely to cause disruption to the incumbent dealership model. Things are no longer as simple as a customer walking into a dealership, looking at options, going for a test drive, completing paperwork, and then purchasing a vehicle.

    Our industry is in a period of unbelievable volatility, change, and transformation. No one has a real handle on what that looks like or what it's going to look like, especially on the electric vehicle side and the impact there. However, as you know, we have a lot of money in that room. And knowing what the wealthy are doing and where they are putting their money.

    And how they're approaching this, as well as how they're managing and intend to manage throughout the training and transformation,both from the investment side and from the dealer side, and even from the technical side.

    Everybody's right; everybody's wrong. Even the people making these decisions probably don't know everything because there's no way for them to predict how everything will turn out.

    The manufacturers need to create that trust with their dealers. It won't be easy, but if they can build that trust, the ability to leverage some of today's technology, such as connected vehicle technology, to create that wow customer experience is a fascinating possibility.But there has to be trust, and there has to be collaboration. and not every manufacturer's going to pull that off. I think very few are going to be able to pull that off.

    In order to dominate the market, dealers have to do two things.

    You better figure out how to sell cars in today's market. If you're in the bottom 50% of your market and you don't have the voice that you would love to have,
    You better have a great relationship with that OEM


    If you're in this business, hold onto your pants. 2023 is going to be a different kind of ride than you've seen in the last two or three years. Number two, you have to put a lot of thought into it, pay attention, you know, really get into your data, and understand that things are going to be different.

    There are moves that have to be made. and depending on those moves, the outcome will be determined or dictated. In 2023, is it going to look somewhat like 2022, somewhat like 2020? Or is it going to be more of a move back to 2019?

    Join David's free weekly coaching call:

    DM the word "coach" to @spisakd on Instagram OR
    Visit https://linktr.ee/spisakd for all our links
    Updates here: https://www.facebook.com/groups/davidspisakscommunity/


    Like this show? Please leave us a rating and review where you're listening right now!

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    🔊 Subscribe on Spotify: https://open.spotify.com/show/6oPjFeHfnxNXPTHXxNwIsm?si=4fc3f546d07a4679


    Connect with David Spisak for even more life-changing content:

    Instagram: https://www.instagram.com/spisakd
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    • 51 min
    Adam simms: Rethinking and Reinventing The Automotive Industry

    Adam simms: Rethinking and Reinventing The Automotive Industry

    As the new year quickly approaches, many auto dealers are firming up their projections and business goals for 2023. Making projections for the next 12-24 months is likely harder than most years in the past. Dealers need a clearer understanding of how many EV models will be produced and allocated in the next two years. There are also lingering questions regarding stocking levels for new vehicles, consumer direct sales models, and if build-to-order has any real staying power. But what can dealers do now to prepare for the year ahead?

    In this episode of the David Spisak Show, we will discuss the future for Auto Dealers as Adam answers the big question of whether now is a good time for dealers to rethink and reinvent to go into 2023.

    There are a lot of dealers that have unprecedented uncertainty in their brains. What do I do? How do I react to autonomous? How do I react to the potential of the agency model? External disruptions, electrification, connected cars, software as a service, all those things.

    But Adam believes it's a time of unprecedented opportunity. He says that in times like this is when real opportunities present themselves.

    "We all grow through our setbacks and challenges, not necessarily through our success. And we're in an incredibly fertile time. Maybe the most exciting time I've ever contemplated in the car business, you know, with digital manufacturers, electrification, autonomous vehicles, all the things that are building momentum or losing momentum around the retail model.

    The threat of outside competitors coming in and, you know, driving change, the need to be competitive around that could be in some of the most exciting times we've ever been in."

    If I'm that dealer out there and I'm wondering, what's my priority? And there's a great saying, "keep your eye on the mountain but mind the path" with all the change going on, Execution is key in executing your plan.

    Many dealers have very different plans out there. But minding that path and making sure we're taking care of our facilities, our people, our partners, like the OEMs and the customer is as important, if not more important, than ever before because there's a very small line that we have to these potential customers of ours and that we can differentiate that experience and still make it personal and still make it local. 

    Adam also supports the concept of Processes in the auto business. He says that "processes are key, and the process will collapse and reorganize and come back together almost as quickly as it falls apart. But minding that path daily. Cause you can't manage what you can't measure. And without process, you get chaos, and you get none of the organization, the efficiency, and the sustainability.

    The power and the importance of having a great relationship with the OEM and serving the OEM to help them achieve what they want.

    Creating win-win solutions for both our OEM partners as well as the other stakeholders that we have in the business is always going to be key. We are not entitled to be here. It's a privilege to be here. It's a privilege to represent these manufacturers, but they still need to come up with some great ideas and wonderful products, then bad products and really bad ideas. We see these cycles where when business is very good, and the auto manufacturers advance into our business, And then when business gets a little tighter, they go back and hunker down and build some great products. And they've done what it is that they're supposed to do.

    So there's that, there's that, that blurry line all the time. But the linkage between these major worldwide brands and the dealer's local connection is still as important as ever.

    Join David's free weekly coaching call:

    DM the word "coach" to @spisakd on Instagram OR
    Visit https://linktr.ee/spisakd for all our links
    Updates here: https://www.facebook.com/groups/davidspisakscommunity/


    Like this show? Please leave us a rating and review where you're listening right now!

    🎧

    • 33 min
    Natalia Giner: Creating A Better Customer Experience

    Natalia Giner: Creating A Better Customer Experience

    Many of the current-day operational shifts in retail automotive are driven by consumers' ever-evolving expectations and habits. Therefore, it is essential to 'future-proof' your dealership by putting processes in place now. As a result of A2Z Sync's one-person sales methodology, retailers have been able to expand their businesses. 

    In this episode of the David Spisak Show, we will discuss the one-person sales concept and how it influences the customer experience.

    As the world adjusts to a new standard, many businesses are having trouble balancing online and in-person encounters, so please join us in welcoming Natalia Giner, CEO of A2Z Sync. The customer service process has been a minefield for auto dealerships.

    Natalia has worked in the automobile industry for over 20 years. She has brought her expertise to A2Z Sync to provide customers with a revolutionary experience, primarily focusing on developing innovative, client-centric services. She has been in charge of the A2Z platform's development team for the past three years, during which numerous dealers have successfully converted to the One-Person Sales Model. With a background in product development and business consulting, she is well-suited to her role of advising dealers on adapting to the automobile industry's changing face.

    A2Z Sync set out to transform the traditional retail industry. A2Z Sync provides operational readiness evaluations, extensive in-dealership training, and continuing technical and training assistance to aid its clients in making the switch to a One-Person Sales Model. To ensure the continued success of its software platform, A2Z Sync creates a bespoke implementation plan for each dealer.

    Key Takeaways

    The modern automobile customer is impatient for service, wants answers immediately, and values convenience. Thanks to this revolutionary software, a single salesperson can handle the vast majority of a transaction by themselves.
    Consistent and unified service throughout the journey is crucial to ensuring your dealership and staff offer the most outstanding digital client experience. We will show you how to take these services beyond your dealership's doors while still catering to your customers' needs.
    Reduced transaction times, greater PVR, more satisfied customers, and lower employee turnover are just some of the benefits one-person sales models provide to dealers. Since they deal with clients one-to-one, they can establish deeper bonds of trust and loyalty. 


    Every salesman has their own system, and it might be anything from one car per month to ten vehicles every month, but Without a clearly defined process, there are likely a hundred different ways of doing things. Many people throw up their hands in frustration when faced with the procedure. However, there is a reason why FedEx and Amazon both adhere to such strict guidelines; these two companies have a secret weapon: a well-defined method.

    However, from the client's perspective, transparency is also desired. They desire shared authority over a process. But if you don't have a strategy, how can you offer them joint jurisdiction over it? And thus, Not only is it beneficial to the dealer only, but it also benefits the customer because they can do things the way they want.

    But how can we tell if we are winning or losing if we don't examine the process and identify areas for improvement?

    Find out how to set your dealership apart by providing a more personalized and exciting experience.

    Visit https://linktr.ee/spisakd for all our links
    Updates here: https://www.facebook.com/groups/davidspisakscommunity/ 


    Like this show? Please leave us a rating and review where you're listening right now!

    🎧 Subscribe on Apple: https://podcasts.apple.com/us/podcast/the-david-spisak-show/id1602552929
    🔊 Subscribe on Spotify: https://open.spotify.com/show/6oPjFeHfnxNXPTHXxNwIsm?si=4fc3f546d07a4679 


    Connect with David Spisak for even more life-changing content:

    Instagram: https://www.instagr

    • 54 min
    Why is Change Important

    Why is Change Important

    One thing you can count on in this world is change. At some point, things are gonna change. You're having the wrong time, going through a tough time, and having the best day, month, and year of your life. Give it a minute; it will change.

    In this episode of the David Spisak Show, David talks about change and why it's essential to adapt and embrace change.

    It might be scary to think about change. Many of us would like to avoid any kind of change, no matter how tiny. Nevertheless, change is a necessary component of your personal development path and, most importantly, should be welcomed. The change affects every aspect of life, but accepting change in your professional life, for example, can make a significant difference in your ability to grow personally.

    Any company in today's fast-paced world hoping for a slowdown in the rate of change will be very dissatisfied. The population is changing, consumer preferences are changing, technology is changing, and the economy is changing. Businesses that resist change risk becoming out-of-date and unable to compete in the market today, turning into dinosaurs. We see dominant companies. At some point, they were the dominant organization in the sixties, like International Harvester, where Pan American was the number one airline, but where are they today?

    They're gone. Maybe it's companies like Blockbuster who dominated the video rental business and sold for billions of dollars. Where are they now? They're gone. Why? They didn't change, reinvent, rethink, redeploy their resources, put their head down, and were convinced that if they just kept doing what they were doing, sooner or later, the world would adjust to them.

    With me not being exempted from change, I need to change, and I must embrace change because I've invested over four decades in the automotive and transportation space, and I have a lot of companies I do business with in that space, on the technology side, on the vendor solution side, and on the dealer side. And so I really want to focus sometimes. In that space specifically, because changes are not coming. Changes are here.

    Looking back to the last two and a half years, dealers have enjoyed some of the most significant profitability, most of them, the best profitability they've ever achieved in the history of their organizations, and it's been tremendous, which completely changed the auto industry.

    After 2021, a notorious year that brought about significant changes prompted by supply chain concerns and the coronavirus epidemic, the automotive industry might never be the same.
    Due to unusually low vehicle inventories, strong consumer demand, and a shortage of automobiles and trucks, supply chain challenges also resulted in record prices and profits.
    Electric vehicles, supply chains, and new competitors were among the changes in addition to the supplies and prices.


    As we sit here heading towards the end of the year, we're literally weeks from the end of the year, and we'll be moving into 2023. And as we do, everything is changing yet again. Everything, not one thing, not some things. Everything. The used car market is a shift. The credit market is changing. Interest rates continue to rise. Inflation continues to be stubborn. OEMs are also trying to find their footing as they go forward in 2023 and beyond. EVs will continue to have a larger and larger imprint and impact on our industry. Everything's shifted.

    Join me being the most exciting time in my 41 years in the retail automotive industry as we continue to enjoy some very good, solid profitability while On the other side of a razor-thin line is unprecedented uncertainty that's driven by a lot of things from EVs to autonomous, to connected car, to software servicing over the year to something called the agency model.

    Listen to the full episode to get insights on shifting your mindset and understanding why I'm doing what I'm doing.

    Join David's free weekly coaching call:

    Visit https://linktr.ee/spisakd for all o

    • 16 min
    Carvana: Should Dealers Be Concerned?

    Carvana: Should Dealers Be Concerned?

    Today's episode is a little bit different than usual. If you've been listening to me over the past few years, you know that I either share the knowledge I've acquired throughout my life or conduct interviews with people I'm looking for to learn what enables them to live remarkable lives.

    But I will make a slight change in todays and subsequent episodes. I want to concentrate on the industry in which I've spent the last 40 years of my life: the automotive. While I focus on the automotive industry, specifically the retail side, I'll continue to share experiences and teach skills entirely transferable to any industry.

    Bringing me to the primary conversation topic for today, "Carvana." Carvana has established itself as an unstoppable force in the used automobile industry. Should dealers be concerned that this automobile brand has altered the public's image of how used cars are purchased and sold?

    In this episode, we discuss Carvana and provide some advice on how to regain your territory.

    Even though Carvana did a great job of explaining how simple it is to buy or sell a car online, as dealers, we are aware that they aren't acting any differently from the rest of us. Although there is still a lot of back and forth in their procedure, they have successfully attracted customers who like hassle-free transactions because they have spent so much time and money advertising how simple their transactions are.

    It's critical to reinforce the notion that dealerships are necessary for various reasons that many consumers may not be aware of. It's essential to promote your sales and inventory data, but it also wouldn't harm to highlight your humanitarian activities and other local affiliations. There is no guilt in letting customers know that their money would be better spent with you than with a large chain because many customers value the effort of shopping locally.

    I think the problems rest with the company. They face competition from the independent, franchise, new, and used car dealers. While they have significant advantages, such as a multi-year head start in terms of this online open approach to automobile shopping, there are other areas in which they simply cannot compete. A parts and service department is one of the crucial components that enables a typical dealership to maintain a certain degree of ongoing profitability and cash flow. However, this department does much more than just product sales. It allows those dealers to establish a lasting connection throughout the ownership cycle.

    Listen to the full episode for valuable insights as David shares his thoughts on Carvana and offers up a few tips to reclaim your turf.

    Join David's free weekly coaching call:

    DM the word "coach" to @spisakd on Instagram OR
    Visit https://linktr.ee/spisakd for all our links
    Updates here: https://www.facebook.com/groups/davidspisakscommunity/


    Like this show? Please leave us a rating and review where you're listening right now!

    🎧 Subscribe on Apple: https://podcasts.apple.com/us/podcast/the-david-spisak-show/id1602552929
    🔊 Subscribe on Spotify: https://open.spotify.com/show/6oPjFeHfnxNXPTHXxNwIsm?si=4fc3f546d07a4679


    Connect with David Spisak for even more life-changing content:

    Instagram: https://www.instagram.com/spisakd
    Linkedin: https://www.linkedin.com/in/davidspisak/
    Clubhouse: https://www.clubhouse.com/@spisak
    Facebook: https://www.facebook.com/davidspisak

    • 24 min
    How You Finish is More Important than How You Start

    How You Finish is More Important than How You Start

    People worry about starting out right. Starting on a good note increases your chances of moving in the right direction, but it's not the only factor. By focusing on finishing what you start, you'll soon find yourself getting much more done, and others will start noticing your results too. When you focus on how you finish, you'll still work HARD, but it helps to translate that extra effort into tangible results.

    In this episode of the David Spisak Show, David holds a coaching call to discuss why finishing is more important than starting. "The reason why it's the only thing that matters is that that's what you're gonna remember most because it shows you that you can finish what you start."

    Being in the last quarter of 2022! It is shocking when you look back at your year from when it started until now and see what you have been able to accomplish, what you left halfway, and what you never got a start on.

    Before you jump into the new year, you need to finish this old year strong, and you must do so.

    How you begin doesn't matter; what matters is how you end. It really all depends on how you finish. Our deeds and achievements will be our legacy after we are gone. Our actions and inactions during life will reveal who we are. The good news is that our performance at the end can make up for any rocky beginnings. A strong ending cancels out a weak start.

    The problem is that a lot of times, when we get to adulthood at some point, we intellectually stagnate. We lose our motivation; we lose our inspiration. We're no longer committed. We've kind of given up. We've fallen into a pattern of settling, and Suddenly we settle; we are willing to accept anything.

    Everything changes at the end. "If you're having the best day of your life or the worst day of your life, just give it some time. It'll change. It's typically way more complicated than it needs to be. and it's always us that makes it, so our insights come outside the people., it's always people that do the same things."

    David cautions that while trying to make things change for your good, "Let them waste their time. Never let anybody else waste your time. Your time is not replaceable. It's their choice if they want to do it, but it's your choice just as well that you don't want to do it. And when it comes to offloading things, it's important because if you starve your distractions, you feed your focus."

    Have you ever thought about that? Think about you having the focus on one side, and I have distractions on the other, and they're connected? So as I decrease my distractions from a hundred to zero, my focus will go up. If I feed my distractions, my focus is gonna go down. And if you think about it, I talked about choices.

    Every choice comes with a second. You've also decided to starve your focus if you feed the distraction. You can only provide one. So you gotta choose which one.

    Listen to the full episode for valuable insights about how you can change everything you wanted to change despite how you started, from David Spisak.

    Join David's free weekly coaching call:

    DM the word "coach" to @spisakd on Instagram OR
    Visit https://linktr.ee/spisakd for all our links
    Updates here: https://www.facebook.com/groups/davidspisakscommunity/


    Like this show? Please leave us a rating and review where you're listening right now!

    🎧 Subscribe on Apple: https://podcasts.apple.com/us/podcast/the-david-spisak-show/id1602552929
    🔊 Subscribe on Spotify: https://open.spotify.com/show/6oPjFeHfnxNXPTHXxNwIsm?si=4fc3f546d07a4679


    Connect with David Spisak for even more life-changing content:

    Instagram: https://www.instagram.com/spisakd
    Linkedin: https://www.linkedin.com/in/davidspisak/
    Clubhouse: https://www.clubhouse.com/@spisak
    Facebook: https://www.facebook.com/davidspisak

    • 1 hr 22 min

Customer Reviews

5.0 out of 5
25 Ratings

25 Ratings

alejandrorestrepo ,

Must listen podcast for any parent!

Must listen podcast for any parent!
We should all try to raise uncommon children and they’ve it really brings great insight.
Thank you.

AJN53 ,

Uncommonly Perfect Podcast

Finding and diving into the David Spisak Show is a surprising gift that continues to exceed expectations each episode. The podcasts are delightfully entertaining and richly educational, diving into uncommon people’s journey in life to be successful in their own right, their business sector, or even life. David’s interview style, thoughtful questions and articulate delivery is engaging and a prescription of what we all need.

Croft315 ,

Glad I found you

Being a podcast guy myself, I’m always looking for someone to help me level up my game there as well as the one between my ears. You’ve got me pumped and ready to move my vibration level up many notches. Thanks for what you do! 🙏🙌

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