The Empathy Edge

Maria Ross

Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation, engagement, and bottom-line results. You’ll walk away with actionable strategies to amplify your impact, and learn how compassionate business tactics can transform your organization from the inside out. The Empathy Edge podcast provides a quick dose of motivation, wisdom, and practical actions that executive leaders, entrepreneurs and changemakers can use right now. Ready to infuse YOUR organization with more empathy? Tune in to learn why cash flow, creativity, and compassion are not mutually exclusive.

  1. 1D AGO

    February Hot Take: Leading Humans in a Hurting World

    In today’s timely hot take episode in this heavy world, Maria discusses the importance of empathy in leadership during challenging times, emphasizing that emotional connection at work is crucial. She highlights how unaddressed employee emotions lead to disengagement and reduced performance, and offers 3 practical ways for leaders to connect with their employees, regardless of how high their discomfort with emotion. To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title. Listen in for… Why emotional connection at work isn’t a “nice-to-have”.Why avoiding emotion is actually costing you more. Three practical ways to connect emotionally with your people, even if you’re deeply uncomfortable.  "Empathy isn’t about fixing emotions; it is about acknowledging reality. People don’t need you to fix everything; they need to know they’re not invisible." —  Maria Ross From Our Sponsor: Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross  Connect with Maria: Get Maria's books: Red-Slice.com/books Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross Take the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader  LinkedIn: Maria Ross Instagram: @redslicemaria Facebook: Red Slice Get your copy of The Empathy Dilemma here- www.theempathydilemma.com

    10 min
  2. 6D AGO

    Michelle Feferman: How Leaders Create Psychological Safety When Employees Are Afraid

    I had to get this urgent episode to you sooner rather than later, given the climate of fear in the U.S. in current times. For many employees right now, work doesn’t feel like a safe place. It feels uncertain, frightening, and deeply personal. In moments like this, how leaders respond matters more than ever.  Michelle Feferman has spent decades helping organizations navigate complex DEI and workplace culture challenges in ways that protect people and strengthen the business.  We talk directly about what leaders can do to support employees in the face of ICE raids and immigration-related fear, how to create real psychological safety at work, and why most DEI efforts are still entirely legal if you’re focused on risk mitigation, clarity, and care. We also unpack how retention, engagement, and productivity are tightly tied to DEI and empathy work, and the key elements leaders need to think through right now to support their people while capturing the full business benefit. This is a practical, compassionate conversation for leaders who want to do the right thing without panicking, posturing, or staying silent. To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title. Listen in for… Creating a diverse team that goes beyond old-fashioned quotas.Key benefits of having a wide pool of differing viewpoints within your organization.Actions to put in place to keep your employees safe and informed about handling ICE raids that could be used as a template for other crises. Tips to create an FAQ that matters   "If you can take the time now to get these things in place, the majority of people will relax, to some extent, and feel like they can come to work and just focus on work. People will relax more and be much more productive at work." —  Michelle Feferman   Episode References:  Michelle's article: It is Imperative to Create Psychological Safety at Work Amidst ICE Raids: https://mfeferman.substack.com/p/12868206_ice-raids-and-psychological-safetyBook: DO DEI Right: Cut Through the Noise and Drive Lasting Results About Michelle Feferman, Founder and CEO, Equity at Work, Author of Do DEI Right Michelle is passionate about helping organizations have a profound impact on their employees, businesses, and communities through their diversity, equity, and inclusion work. She is the Founder and CEO of Equity At Work, known for creating innovative, customized solutions for even the most complex DEI and workplace culture challenges. Her clients outperform their peers in revenue and margin growth, productivity, engagement, and retention. Michelle is the author of Do DEI Right, co-host of the podcast Your DEI Minute, and on the Investment Committee of RevTech Venture Capital. Before this, she spent 25 years working at Accenture, Kurt Salmon, Macy’s Inc., and The Walt Disney Company. From Our Sponsor: Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross Connect with Michelle: Equity At Work: https://www.equity-at-work.com LinkedIn: https://www.linkedin.com/in/michelleebogan/ Facebook: https://www.facebook.com/profile.php?id=100093183559876 Instagram: https://www.instagram.com/equity_at_work Substack: https://mfeferman.substack.com/   Connect with Maria: Get Maria's books: Red-Slice.com/books Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross Take the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader  LinkedIn: Maria Ross Instagram: @redslicemaria Facebook: Red Slice Get your copy of The Empathy Dilemma here- www.theempathydilemma.com

    47 min
  3. FEB 3

    Amy Mosher Berry: Beyond Coffee Runs: Turning Interns into Impact

    Internships have changed a lot since COVID, and if done well, they can be powerful tools for both attracting top young talent and fueling your organization’s productivity. But too often, leaders miss the mark, leaving interns underutilized and organizations frustrated. Amy Mosher Berry shares what's really going on with young professionals today and why mentorship and meaningful work enable your organization to thrive. Amy and I delve into what truly motivates and drives today's young professionals, the biggest mistakes leaders should avoid when hiring interns, and how intergenerational strategies fueled by empathy can enhance collaboration and productivity. We discuss the important role of casual mentorship, how your internship program becomes a marketing strategy, and how effective programs not only benefit interns but also drive your mission and results. To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title. Listen in for… Important facts to know about the rising young professionals.Key mistakes to avoid in hiring the right interns.The detriments of the purpose gap are with both interns and employees.  "Internships, by law, need to have 51% majority benefit going to the intern. It has to be officially structured with learning objectives, and there needs to be that supportive process." —  Amy Mosher Berry   Episode References:  Forbes articles:  Gen Z And The Empathy Expectation: What Workplace Leaders Need To Know8 Ways Gen Z Can Meet Managers In The Middle And Shine At Work The Empathy Edge: Anna Liotta: Understanding Generational CodesMichelle Hoover: Understanding First-Generation Professionals in Your WorkplaceCourage to Advance: Leading Gen Z with Dr. Meisha RouserRhonda George-Denniston: Why Betting on Your People Leads to Market DominationFact Sheet #71: Government Guidelines for InternshipsFree guide: 8 Mistakes to Avoid When Hiring Interns About Amy Mosher Berry, CEO of Visions Internships: Amy Mosher Berry is a passionate social entrepreneur with over 20 years of diverse experience in business, government, and the nonprofit sector, including 15 years in workforce innovation, 5 years teaching college, and now as the CEO & Founder of Visions Internships. Visions Internships primarily helps organizational leaders design and manage customized, impactful internship programs without the overwhelm. Amy's social enterprise also empowers young professionals with the skills and support to succeed. A certified Project Management Professional (PMP)® with a Master's degree in Community Development and Planning and a Bachelor's degree in Environmental Studies/ Spanish, she enjoys bringing a project management approach to program development for maximum results. Amy lives in Central MA and is deeply dedicated to Co-Creating a World that Works - especially with her young daughter inspiring her every day. From Our Sponsor: Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross Connect with Amy: Visions Internships: visionsinternships.com LinkedIn: linkedin.com/in/amymosherberry Facebook: facebook.com/visionsinternships Instagram: instagram.com/visions_internships LinkedIn: linkedin.com/company/visionsinternships INTERNSHIP INSIDER™ Training (IIT): A live virtual 5-week program development course teaches 2-4 key staff members how to design a customized, impactful internship program as part of your organization's overall growth strategy. visionsinternships.com/internship-insider   Connect with Maria: Get Maria's books: Red-Slice.com/books Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross Take the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria Ross Instagram: @redslicemaria Facebook: Red Slice Get your copy of The Empathy Dilemma here- www.theempathydilemma.com

    47 min
  4. JAN 27

    Donzel Leggett: Designing Success When the Odds Are Not In Your Favor

    What if creating championship-level performance has far less to do with the team you inherit and everything to do with your own mindset and how you lead, design systems, and set standards from day one? That question came up again and again in my conversation with Donzel Leggett, a leadership strategist, executive coach, and the award-winning author of Make Your Destiny Happen.  We dive into what leaders can learn from one of the most talked-about leadership turnarounds in sports this season: Curt Cignetti and the remarkable transformation of Indiana Hoosiers football. We unpack why turnaround success isn’t about inheriting the “right” team, it’s about setting expectations, creating belief, and installing systems that allow people to perform at their best.  With more than three decades of leadership experience at Fortune 200 companies, Donzel helps leaders and organizations build clarity, capacity, and intentional leadership. He’s also a former Academic All-America football player, which makes his perspective on leadership, discipline, and performance especially powerful. To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title. Listen in for… What leaders need now to stay grounded, adaptable, and effective amid rapid change and disruption.How to translate big ideas into repeatable behaviors that actually create change over time.Helping individuals take control of their lives and make their destiny happen through life planning and consistent action.  "In most cases, the majority of people have the talent and have the capability. They just need to believe, and they need some tools and some processes to go along with that to allow them to win." —  Donzel Leggett About Donzel Leggett, Founder, Destiny Development Delta, LLC, and Author, Make Your Destiny Happen: With more than three decades of leadership experience at Fortune 200 companies, Donzel is the Principal of Destiny Development Delta, LLC, where he focuses on executive leadership development. He is also the award-winning author of Make Your Destiny Happen: Take Control of Your Life with the Destiny Development Delta Model for Transformational Success. Recognized for his strategic vision and commitment to mentorship, Donzel is passionate about coaching and developing leaders worldwide. His purpose is clear: to help people unlock their full potential and become the best leaders they can be. A proud Purdue graduate and former Academic All-America football player, Donzel now splits his time between Florida and Chicagoland with his wife, Tracy. From Our Sponsor: Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross Connect with Donzel: Destiny Development Delta: destinydevdelta.com Book: Make Your Destiny Happen LinkedIn: linkedin.com/in/donzelleggett Facebook: facebook.com/destinydevdelta Instagram: instagram.com/donzel_leggett YouTube: youtube.com/@DonzelLeggett   Connect with Maria: Get Maria's books: Red-Slice.com/books Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross Take the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria Ross Instagram: @redslicemaria Facebook: Red Slice Get your copy of The Empathy Dilemma here- www.theempathydilemma.com

    42 min
  5. JAN 20

    Sam Daley-Harris: Reclaiming Our Democracy

    What if everything you believe about advocacy is incomplete? What if the real work of changing the world isn’t just about fixing problems, but about transforming ourselves in the process? That’s the heart of the work of Sam Daley-Harris, Founder and Principal of Civic Courage, and author of Reclaiming Our Democracy: Every Citizen’s Guide to Transformational Advocacy. This conversation reframes what it means to participate in democracy. It’s not just about agonizing or protesting or turning off the news. It’s about awakening to our own power and using empathy to bridge divides and build the kind of future we actually want. It’s about sharing personal stories, engaging in deep listening and conversation, and making bold asks of leaders and volunteers. To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title. Listen in for… Why sharing your “story of self” matters and how knowing your why becomes your anchor in meaningful leadership and advocacy.What transformational advocacy truly is, and why it has the power to change both the issues and the advocates themselves.The essential role of empathy in advocacy and the three questions volunteers ask when meeting with an opposing elected official that can turn conflict into connection.Why leaders and organizations must move past their fear of asking volunteers to do big, bold things, because that’s where transformation happens.  "Transformational advocacy is where you're trained, encouraged, and succeed at doing things as an advocate that you never thought you could do. When you do those kinds of things, you see yourself differently." —  Sam Daley-Harris   Episode References:  Hope for Cynics: The Surprising Science of Human Goodness by Jamil ZakiCitizens Climate LobbyEaarth: Making a Life on a Tough New Planet by Bill McKibben About Sam Daley-Harris, Founder, Civic Courage, and Author, Reclaiming Our Democracy:  Sam Daley-Harris started as a symphony musician and then founded the anti-poverty lobby RESULTS in 1980, co-founded the Microcredit Summit Campaign in 1995, and founded Civic Courage in 2012. The paperback edition of his book Reclaiming Our Democracy: Every Citizen’s Guide to Transformational Advocacy was named an editor’s pick by Publishers’ Weekly BookLife. Daley-Harris has been interviewed on NPR’s Here and Now and on PBS’s Laura Flanders and Friends. From Our Sponsor: Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross  Connect with Sam:   Civic Courage: reclaimingourdemocracy.com  X: x.com/samdaleyharris  LinkedIn: linkedin.com/in/sam-daley-harris-b8bb796  Facebook: facebook.com/sam.daleyharris  Instagram: instagram.com/samdaleyharris    Connect with Maria: Get Maria's books: Red-Slice.com/books Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross Take the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader  LinkedIn: Maria Ross Instagram: @redslicemaria Facebook: Red Slice Get your copy of The Empathy Dilemma here- www.theempathydilemma.com

    35 min
  6. JAN 13

    Ed Kirwan: The Most Effective Way to Build Empathy

    What if empathy wasn’t something we talked about, but something we actually trained, practiced, and scaled? My guest today, Ed Kirwan, is doing exactly that. Ed is the CEO and Founder of Empathy Studios, a creative education organization using the power of film to develop empathy as a real, learnable skill. He’s also the founder of Empathy Week, now the world’s largest empathy festival for schools, reaching more than 1.8 million students across 56 countries since 2020.  In this conversation, we explore why film is such a powerful catalyst for empathy, what Ed has learned from years of working with students around the world, why empathy is becoming a critical skill in the age of AI, and how developing empathy can boost well-being and help create a better world. This is a hopeful, practical, and deeply human conversation about what empathy looks like when we stop treating it like a soft skill and start treating it like a core capability. To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title. Listen in for… The emotional power of film to supercharge feeling and connection.Why empathy and related skills are necessary to reap the benefits of AI.How humans are adapting, seeking things that are real and authentic, and why making something look worse may actually be better.  "That's the power of film. It can really supercharge emotions; it can supercharge feeling; it can supercharge connection." —  Ed Kirwan Episode References:  Ed Kirwan: Empathy Week: Using the Power of Film to Build Empathy About Ed Kirwan, CEO and Founder, Empathy Studios Previously a science teacher in London, Ed founded Empathy Studios, an education and creative organisation using the power of film to develop the skill of empathy in all. A director, filmmaker, and educator for 10+ years, Ed also started Empathy Week, the world’s largest empathy festival for schools, which has reached 1.8 million students across 56 countries since 2020. Their framework for empathy development is backed by the University of Cambridge, and Ed’s team now works across teams and leaders in the business world to help develop and embed the skill of empathy - foundational to high-performing and thriving teams. From Our Sponsor: Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross  Connect with Ed Kirwan: Empathy Studios: empathystudios.com  Empathy Week: empathyweek.org LinkedIn: linkedin.com/in/ed-kirwan  Instagram: instagram.com/edkirwan  YouTube: youtube.com/@Empathy-Studios   Connect with Maria: Get Maria's books: Red-Slice.com/books Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross Take the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader  LinkedIn: Maria Ross Instagram: @redslicemaria Facebook: Red Slice Get your copy of The Empathy Dilemma here- www.theempathydilemma.com

    40 min
  7. JAN 6

    Julia Armet: Solving the Double-Empathy Problem to Harness Neurodiversity

    Did you know that 53% of Gen Z, the rising workforce, identifies as neurodivergent? If that’s the future of work, what does it mean for how we lead, collaborate, and connect? It means if we don't learn how to lead for the needs of neurodiverse employees, we could be facing a huge hiring and unemployment gap. Julia Armet, people and culture strategist, workplace facilitator, and proud neurodivergent leader, is on a mission to humanize work. Julia shares her own powerful personal journey navigating her own neurodivergence, and we discuss why relationship-building is the heartbeat of modern work. She debunks myths around autism and empathy, and introduces the concept of the “double-empathy problem” - reframing how we see inclusion and communication across differences.  You’ll also hear why listening to neurodivergent voices elevates everyone, why the outlier is often the source of innovation, not friction, and how empathy can activate systemic shifts in the workplace and beyond. To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title. Listen in for… Different ways people exhibit and experience empathy. Approaches to unmasking neurodiversity and empowering neuroinclusion.What you may be missing/misunderstanding about your autistic coworker’s social differences. The importance of planting new seeds and redefining modern leadership through empathy.How to integrate your team’s outliers to unlock greater levels of empathy.   "Solving for empathy for the most marginalized populations is what's going to actually benefit all populations." —  Julia Armet Episode References:  The Empathy Edge podcast:  Molly McGrath: Fix My Employee! No, Fix My Boss!Parissa Behnia: How Badass Leaders Convert Raw Power into Real Influence About Julia Armet, Founder of Higher Playbook Julia Armet, PCC, ELI-MP, is a people and culture strategist, workplace facilitator, and proud neurodivergent leader on a mission to humanize work. As Founder of Higher Playbook, she partners with visionary leaders and progressive organizations to design workplace cultures where all people — and all minds — can thrive. With a career spanning media, technology, and professional services, Julia brings deep expertise at the intersection of relationship-building, leadership development, and culture transformation. From scaling a mission-driven tech company to leading global leadership programs, she empowers organizations to foster psychological safety, unlock talent potential, and drive culture change. Through experiential keynotes, leadership retreats, and high-impact workshops, Julia equips leaders with socially innovative approaches and relational strategies to cultivate inclusion and conscious leadership. Her signature programs — Unmasking Neurodiversity and Empowering Neuroinclusion — harness the power of empathy to activate systemic shifts in the workplace and beyond. Connect with Julia: Higher Playbook: higherplaybook.com  LinkedIn: linkedin.com/in/juliaarmet  Facebook: facebook.com/julia.armet  Instagram: @higherplaybook LinkedIn: linkedin.com/company/higherplaybook  Check out her signature neurodiversity programming: Unmasking Neurodiversity and Empowering Neuroinclusion: higherplaybook.com/leadership-programs    Connect with Maria: Get Maria's books: Red-Slice.com/books Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross Take the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader  LinkedIn: Maria Ross Instagram: @redslicemaria Facebook: Red Slice Get your copy of The Empathy Dilemma here- www.theempathydilemma.com

    45 min
  8. 12/30/2025

    Catherine Ducharme: Managing Up for Two-Way Empathy

    Managing up is one of the most powerful career accelerators you can master—and it all starts with empathy. Not just empathy flowing downward from leaders to teams, but empathy for your leaders: understanding their pressures, challenges, and decision-making context so you can build trust, influence outcomes, and create mutual success. Given multiple generations in the workforce, we need empathy flowing up for leaders dealing with added pressures and mental health issues right now. Today’s guest, Catherine Ducharme—Founder of Fluency Leadership, award-winning communicator, certified coach, and TEDx speaker—has spent over 30 years helping leaders and teams lead with heart, curiosity, and inspiration. She shares her own story of learning to manage up, the mindset shifts that change everything, and practical ways to anticipate needs, respond more effectively, and position yourself as a strategic leader. To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title. Listen in for… How to shift your own perspective, rather than trying to change others.Ways to hold your boundaries, while still meeting people where they are.The team building skills you cultivate when you engage in everyday activities with coworkers.Why is there nothing small about small talk or soft about soft skills?  "A little vulnerability goes a long way. And it doesn't mean you're pouring your heart out, your woes and everything to your team, but giving them insight to what you're juggling or what's on your mind will tip the balance toward compassion." —  Catherine Ducharme   Episode References:  Catherine’s article on managing up: www.fluencyleadership.com/2024/07/17/the-crucial-art-of-managing-upFluency's Trust Breakout exercise: http://bit.ly/4lqTBunBook: Seen: The Untapped Power of Appreciation - coming in 2026 - Find out more hereTEDx Talk: The Untapped Power of Appreciation About Catherine Ducharme, Founder, Fluency Leadership  Founder and Principal of Fluency Leadership, a leadership + team development and coaching practice, Catherine is a certified coach and facilitator with 30+ years of professional communications and leadership experience. She works with leaders and teams to build relational skills, empowering them to lead and influence with heart, empathy, curiosity, and inspiration. She’s been recognized as Regional Leader of the Year by the International Association of Business Communicators. She’s passionate about the need for more appreciation in the workplace and did a TEDx talk on that topic. From Our Sponsor: Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross  Connect with Catherine: Fluency Leadership: fluencyleadership.com LinkedIn: linkedin.com/in/catherineducharme   Connect with Maria: Get Maria's books: Red-Slice.com/books Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross Take the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader  LinkedIn: Maria Ross Instagram: @redslicemaria Facebook: Red Slice Get your copy of The Empathy Dilemma here- www.theempathydilemma.com

    39 min
4.8
out of 5
65 Ratings

About

Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation, engagement, and bottom-line results. You’ll walk away with actionable strategies to amplify your impact, and learn how compassionate business tactics can transform your organization from the inside out. The Empathy Edge podcast provides a quick dose of motivation, wisdom, and practical actions that executive leaders, entrepreneurs and changemakers can use right now. Ready to infuse YOUR organization with more empathy? Tune in to learn why cash flow, creativity, and compassion are not mutually exclusive.