The Great Disconnect: Inability to Listen and Its Impacts on Workplaces

Dr. Laura welcomes Oscar Trimboli, award-winning author, podcast host, and global expert on listening, to the show to talk about listening and how our inability to listen properly is hurting us at work and beyond. Oscar worked extensively in marketing and technology in his career and has a lot of experience in consulting with organizations, all of which give him great insight into the way people listen, or don’t listen, to each other and how to change that.

Oscar traces his work in listening back to a boardroom in 2008 where he was challenged by the CEO’s statement to him: “If you could code how you listen, you could change the world”. He explains that the difference between hearing and listening is action. His new book, How to Listen, addresses research on the subject of listening as well as guidance into listening to what is said and not simply our interpretations of what we hear. Dr. Laura and Oscar discuss different ineffective listening styles that people often fall into and Oscar’s tips on how to improve listening. Oscar’s insight will resonate with everyone who hears this episode and challenge us to really listen, and not just hear, what he’s saying. 

“So please just be conscious that you can improve your listening simply by asking people one extra question, or simply by knowing that the word listen and the word silent have exactly the same letters. So if you just wanted one tip from our conversation today, that would be it. … Therefore just be silent just a little bit longer and you'll be surprised. That breath they've taken doesn't mean they've finished what they're saying. They're just collecting their thoughts.” Oscar Trimboli

About Oscar Trimboli:

Oscar Trimboli is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. Along with the Deep Listening Ambassador Community, he is on a quest to create 100 million deep listeners in the workplace.

Through his work with chairs, boards of directors, and executive teams, Oscar has experienced first-hand the transformational impact leaders can have when they listen beyond words. He believes that when leadership teams focus their attention and listening, they will build organizations that create powerful legacies for the people they serve – today and, more importantly, for future generations.

Oscar is a marketing and technology industry veteran working for Microsoft, PeopleSoft, Polycom, and Vodafone. He consults with organizations, including American Express, AstraZeneca, Cisco, Google, HSBC, IAG, Montblanc, PwC, Salesforce, Sanofi, SAP, and Siemens. He is the author of how to listen – discover the hidden key to better communication – the most comprehensive book about listening in the workplace, Deep Listening – Impact beyond words and Breakthroughs: How to Confront Assumptions

Oscar loves his afternoon walks with his wife, Jennie, and their dog Kilimanjaro. On the weekends, you will find him playing Lego with his grandchildren.

Resources:

Website: OscarTrimboli.com

Oscar Trimboli Podcast: Deep Listening - Impact beyond words

“how to listen: discover the hidden key to better communication” by oscar trimboli

Oscar Trimboli on