The Importance of Elevating the Adjuster with Nikki Jackson

Nikki Jackson is the Senior Vice President of Strategy & Marketing at MTI America. Nikki is a data-driven strategic executive leader with over 17 years of experience in the property and casualty insurance and benefits delivery industry. During her career, Nikki has affected almost every aspect of the claims management process, working with over 100 Fortune 500 companies, dozens of TPAs and carriers, and countless vendors in various roles from operations to strategy and marketing. She authored the insurance industry’s largest academic research study on the talent shortage and is passionate about attracting and retaining talent. She is also the founder of The Work Comp Power Prompt and is active in RIMS, the CPCU Society, and the Alliance of Women in Workers Compensation. On this episode of the In The Know podcast, Chris Hampshire and Nikki discuss technology, talent, and the state of the insurance industry.

Key Takeaways

• Nikki’s professional experience has exposed her to all sides of the claims journey.

• Nikki feels that the industry chose her and she was hired on the spot.

• The state of technology in the insurance sector is constantly evolving.

• Techniques for applying new technologies to legacy systems.

• The impact of AI on the sector and the industry talent.

• Confronting the changing nature of the industry requires being open to what is coming next.

• Claims adjusters can use new technologies to complete forms and file claims.

• The current state of talent in the industry needs to shift away from claiming “accidental careers.”

• Details of the Elevate the Adjustor blog.

• Nikki’s experience as a female leader and mentor in the insurance industry.

• The importance of involvement in professional organizations throughout a career.

• Ideas for finding non-traditional talent to bring into the industry.

• Educating the next generation of claims adjusters in the era of telework.

• A look to the future of the technologies that are permeating the industry.

• The future of in-person conferences.

• Managed care opportunities are being enhanced by AI.

• A five-year look to the future of technology and talent of the industry.

• Nikki’s advice to her early career self.

Quotes

• “Technology in the insurance industry is at the point that people need to evolve or they will be stagnant.”

• “Once you find out what the problem is, then you can look to the technology for solutions.”

• “The current state of talent in the industry is constantly shifting.”

• “We need to get out in the community and share what an incredible industry this can be.”