The Innovation Series DeveloperTown

The Innovation Series  with Host Dr. Luke Pittman
theinnovationseries.com

In this episode, I (Dr. Luke Pittman) interviewed Dr. Justin Schrager, emergency physician, co-founder and Chief Medical Officer of Vital Software. We dive deep into the crucial role of software in enhancing patient care and communication post-emergency department visits. Dr. Schrager sheds light on the varied challenges providers face and how trust plays a significant role in patient interactions.
Our conversation explores Vital Software’s expansion into inpatient and outpatient care and examines healthcare economics, illustrating how tech can bridge gaps in treatment and diagnosis. We also discuss the pioneering efforts in AI, such as predictive analytics for hospital admissions and language translation tools like Vital IO Translate, showcasing the immense potential of technology in revolutionizing healthcare.
Listeners get a glimpse of the powerful impact of digital tools, including a platform used by over a million patients, highlighting the scale of technology's reach in healthcare. Dr. Schrager provides insights on the delicate balance of integrating innovative technology within existing healthcare frameworks and the intricate pursuit of proving ROI in such crucial investments.
What You’ll Learn In This Episode
Discussing Vital Software and its ImpactThe Challenge of Patient Communication in Healthcare: Importance of post-emergency department instructionsSoftware solutions for Optimizing Healthcare CommunicationThe Impact of Follow-up Care On Hospital Revenue and the Importance of TrustAdopting business-oriented approaches in assessing patient engagement softwareVital IO Translate for medical documentation and billing The Future of Medicine and Technology: AI and Software Development in HealthcareThe Potential of AI in Healthcare and its LimitationsDiscussing healthcare economics and compensation differencesConnect with Dr. Justin Schrager
Dr. Justin Schrager is a practicing Emergency Department Physician at Indiana University, renowned for his dedication to enhancing healthcare experiences. Alongside Aaron Patzer, former Founder of Mint.com & VP of Product Innovation at Intuit, Dr. Schrager co-founded Vital, where he serves as Chief Medical Officer.

At Vital, Dr. Schrager leads a team dedicated to revolutionizing emergency care through innovative software solutions. Their cutting-edge hospital emergency software utilizes artificial intelligence to optimize user experiences, streamline operations, and provide real-time updates to patients and families.

Driven by Dr. Schrager's leadership, Vital has positively impacted over one million patients and families nationwide. His unwavering commitment to healthcare innovation continues to set new standards of excellence in emergency care.

Linkedin – Justin Schrager


Connect with Dr. Luke Pittman
Dr. Pittman is the VP of Healthcare Solutions at DeveloperTown and a host of The Innovation Series po
Connect with DeveloperTown
DeveloperTown is a multi-faceted software consultancy for today’s IT and Business Leaders. They create world-class digital experiences to help businesses succeed in a competitive digital world.
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When people are filing an insurance claim, it’s typically not a good day for them. So it’s important to make the customer’s experience as pain free as possible. With the emerging blockchain and AI technology, there are both opportunities and challenges to work toward smoother processes. 
To explore this some, I (Mike Kelley) interviewed Brian Poppe, SVP of Income and Wealth Planning at Mutual of Omaha. Among other thoughts, Brian shared some of the areas in which new technology is being refined to make the customer experience faster and less intimidating, while still maintaining privacy and security.

“That’s a gravity issue… a thing that I cannot change. It’s outside of my control, just like gravity exists… So the best we can do is start to manage within knowing that exists.”-- Brian Poppe

Connect with Brian Poppe
SVP of Income and Wealth Planning at Mutual of Omaha
An entrepreneurial, innovative executive with extensive experience in financial services, Brian Poppe is highly skilled in overseeing all facets of daily operations, directing cross-functional teams to ensure adherence to overarching strategies, policies, procedures, and objectives. He maintains full P&L responsibility, leveraging financial acumen to drive growth and profitability. 
As a SVP of Income and Wealth Planning at Mutual of Omaha, Brian is tasked with leading strategy while making sure financial commitments are hit. Income and Wealth Planning is Mutual of Omaha’s most diverse business unit, offering a variety of insurance products to individuals and families between 30-60.
Mutual of Omaha
Linkedin - Brian Poppe  brian.poppe@mutualofomaha.com 
 
Connect with Michael Kelly
Michael Kelly is a managing partner at DeveloperTown and a host of The Innovation Series podcast. He helps corporate leaders and founders put together strategies, teams, and funding to help launch, validate, and grow products and businesses. He is also an advisor and/or board member for several community and business organizations. 
Linkedin - Michael Kelly
mike.kelly@developertown.com 
Connect with DeveloperTown
DeveloperTown is a multi-faceted software consultancy for today’s IT and Business Leaders. They create world-class digital experiences to help businesses succeed in a competitive digital world.
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Hear more inspirational and motivational interviews like this one at TheInnovationSeries.com, brought to you by DeveloperTown.

As technology has progressed care in the medical field, there has been a simultaneous advancement in the understanding and application of whole health care. Seeing conditions as more than only a set of physical symptoms has led to a more holistic approach to the health and well being of patients. Through this evolution, the medical community has engaged individuals more fully, as well as begun to take the health and well being of caregivers, and even communities, into account as well.

To discuss all this, I (Dr. Luke Pittman) interviewed Dustin Ziegler, the Program Director of Elevance Health. Dustin related his perspective on the evolution of holistic health care, its importance and impact, social determinants of health, and improvements in aging care. As he shared, Dustin also discussed services people often don’t realize exist, influence of incentives in healthcare, caring for caregivers (care coach model), and much more.
What You’ll Learn
Importance and impact of holistic health careSocial determinants of healthImprovements in aging careServices people often don’t realize existBringing together previously separate servicesInfluence of incentives in healthcareCaring for caregivers (care coach model)Emerging tech, such as remote patient monitoringIncrease in support for dementia progression Recommended Resources
Connect with Dustin Ziegler
Dustin Ziegler is the Program Director of Elevance Health, a company that supports health at every life stage, offering health plans and clinical, behavioral, pharmacy, and complex-care solutions that promote whole health.

Fueled by their bold purpose to improve the health of humanity, Elevance Health is a leading health company dedicated to improving lives and communities, and making healthcare simpler. Their nearly 100,000 associates serve more than 118 million people, addressing a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform. They believe that improving health for everyone is possible, and it begins by redefining health, reimagining the health system, and strengthening communities.
Website: elevancehealth.com
Email: dustin.ziegler@anthem.com
Linkedin - Dustin Ziegler
Linkedin - Elevance Health
Twitter
Connect with Dr. Luke Pittman
Dr. Pittman is the VP of Healthcare Solutions at DeveloperTown and a host of The Innovation Series podcast. He is a practicing physician, as well as an entrepreneur, investor and advisor.
Linkedin - Luke Pittma
lpittman@developertown.com 
Connect with DeveloperTown
DeveloperTown is a multi-faceted software consultancy for today’s IT and Business Leaders. They create world-class digital experiences to help businesses succeed in a competitive digital world.
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Hear more inspirational and motivational interviews like this one at TheInnovationSeries.com, brought to you by DeveloperTown.

The Innovation Series
theinnovationseries.com 
AI / ML (artificial intelligence and machine learning) is having a big impact in our lives, our work, and our businesses. So what should we be looking out for? And how should we be preparing? 

To explore this topic, I (Alex Billingsley) was joined by fellow DeveloperTown tech experts, Data Practice Leader, Brian Rowe and Senior Software (Data) Engineer, Joe Christman. Together, we discussed how terms have changed, news in large language models, examples of existing AI / ML models,and much more. As we talked, the conversation expounded on how businesses can prepare their data for excellent ML, the dangers of AI, and the need to cultivate critical thinking.   


What You’ll Learn 
Changing terms for AI and ML, including (LLM) Large Language Models ML in everyday tech: current and future applications How ML works:  Supervised , Unsupervised, Reinforcement Text and audio to generative models, including entire 3D worlds and instant manipulation  Necessity and How To of business data prep for ML: Cleanup of data, Removing bias Dangers of AI: Job shifts, Security and Privacy, Legal and Ethical, Unexpected bias, Trust, including Deep Fakes  Cultivation of critical thinking Connect with Brian Rowe 
With 20+ years’ experience in Business Intelligence, Analytics, Project Management, Serial Entrepreneurship, Product Management, and eCommerce Strategy, Brian Rowe works with new ventures to bring exciting ideas to market.
Brian Rowe  Linkedin
Connect with Joe Christman 
Joe Christman makes databases better. His core skill set involves building robust, scalable data models for analytical solutions including the full ETL lifecycle from initial ingestion through the preferred OLAP structure and into the visual layer. He has hands-on experience in all three major cloud providers, Azure, AWS, and GCP, as well as a variety of SQL dialects and Business Intelligence tools.
Joe Christman  Linkedin


Connect with Alex Billingsley
Alex Billingsley is Vice President of Engineering at DeveloperTown and a host of The Innovation Series podcast. A graduate of DePauw University, Alex has extensive experience in systems development, iOS, web development, product development, and product application.
Alex Billingsley Linkedin
abillingsley@developertown.com   


Connect with DeveloperTown
DeveloperTown is a multi-faceted software consultancy for today’s IT and Business Leaders. They create world-class digital experiences to help businesses succeed in a competitive digital world.
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Hear more inspirational and motivational interviews like this one at TheInnovationSeries.com, brought to you by DeveloperTown.

The Innovation Series  with Host Dr. Luke Pittman
theinnovationseries.com 
Leveraging Data to Meet Social and Physical Health Care Needs with Dr. Joshua Vest, PhD, MPH
As technology increases and social awareness improves, health care is stepping up as well. Providers are looking to leverage data to not simply react to needs but to identify them earlier and proactively address them with the right resources and solutions. This ability involves not only accessing data but properly and carefully analyzing the results to avoid biases. In this episode with Dr. Joshua Vest, PhD, MPH, Professor and Director for the Center for Health Policy at Richard M. Fairbanks School of Public Health we talked in depth about current and emerging data uses, the combining of physical and social health, and much more. Dr. Vest shared the differences between public health and population health, the present and future of proactive care, usability of models, accessibility barriers, and numerous other related insights.

“It’s putting, I think, a lot more often on physicians to start with this emphasis on social needs and social risks, to expand that consideration… [because] there's lots of barriers.”-- Dr. Joshua Vest, PhD, MPH

What You’ll Learn
●      Journals to pay attention to
●      Differences between public health and population health
●      Trajectory in health care technologies
●      Future of proactive health care
●      Area level measures and data
●      Qualitative measures and employing expertise
●      Usability of models
●      Accessibility barriers

Connect with Dr. Joshua Vest, PhD, MPH
Dr. Vest is a health services researcher with an area of interest in the organizational determinants and effectiveness of health information technology and systems. Most of his work is focused on the adoption, utilization, and policy issues of technologies that facilitate the sharing of patient information between different organizations. He has peer-reviewed publications that examined the role of information technology governance structures on local public health departments' adoption of information technology and systems, the structure of state and local public health information systems, as well as an evaluation of email intervention to improve disease notification efforts.
fsph.iupui.edu/about/directory/vest-joshua.html
joshvest@iu.edu

Connect with Dr. Luke Pittman
Dr. Pittman is the VP of Healthcare Solutions at DeveloperTown and a host of The Innovation Series podcast. He is a practicing physician, as well as an entrepreneur, investor and advisor.
Linkedin - Luke Pittman
lpittman@developertown.com 


Connect with DeveloperTown
DeveloperTown is a multi-faceted software consultancy for today’s IT and Business Leaders. They create world-class digital experiences to help businesses succeed in a competitive digital world.
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Hear more inspirational and motivational interviews like this one at TheInnovationSeries.com, brought to you by DeveloperTown.

The Innovation Series with Host Ben Hiatt
theinnovationseries.com 
Product Accessibility to Put Customers First with Helen Robb
Putting the customer first through ease of product accessibility influences every product management decision. Without it, you don’t have an intuitive product or service people want. So getting it right is paramount. 
 To discuss the philosophy and the practicality of all this, I interviewed Helen Robb, a Director of Product Management for the mobile banking app, Spruce Money by H&R Block. Helen related how smart UX design, having a customer-focused philosophy, and doing what’s right come together to create success. As we talked, she also shared some of her personal experience with intrapreneurship, as well as building trust and connection through the digital version of an open plan office.
“Gaining long term commitment and gaining long term loyalty from customers requires give and take. We can’t possibly survive in a world where we’re doing anything other than providing a great customer service and providing a great opportunity.” -- Helen Robb


What You’ll Learn
Secure, thoughtful, intuitive and smart UX designTransitioning from occasional touch points to year round serviceNo longer squeezing the max from customersMeasuring impact, engagement, and positive resultsBalancing table stakes with innovative featuresLeveraging massive data to improve servicesChallenges of not starting smallTrust and connection through the digital version of an open plan officeConnect with Helen Robb
Helen Robb is a Director of Product Management at Spruce Money by H&R Block, a mobile banking app that helps customers make the most of their tax refund, get paychecks up to two days early, and earn cash back rewards at select retailers. Spruce has no monthly fees, no sign-up fees, no minimum balance and no credit check to apply.
Linkedin - Helen Robb
hrblock.com/financial-services/spruce 


Connect with Ben Hiatt and The Innovation Series   
Ben Hiatt is a Business Development Executive at DeveloperTown and the host of The Innovation Series podcast. His focus is helping corporate leaders solve hard business problems.
Ben works with an amazing team of software design and development professionals who help their clients explore what digital transformation looks like within their organizations. They deliver on that vision by applying agile development principles to iteratively design, develop and launch new web and mobile solutions.
Linkedin - Ben Hiatt
bhiatt@developertown.com 
 
Connect with DeveloperTown
DeveloperTown is a multi-faceted software consultancy for today’s IT and Business Leaders. They create world-class digital experiences to help businesses succeed in a competitive digital world.
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Hear more inspirational and motivational interviews like this one at TheInnovationSeries.com, brought to you by DeveloperTown.