Find Flow

Sean McDermott
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Find Flow

Forward-facing IT organizations need more. Workflows that work. Integrations that align effortlessly. Data that delivers in real-time. Learn how IT Operations leaders who live in the belly of the beast make sense of IT service management, IT operations management, and AIOps, leveraging transformational technologies like ServiceNow, Splunk, Dynatrace, and BigPanda. The Find Flow Podcast is hosted by Sean McDermott, a member of the Forbes Tech Council and 35-year veteran of the IT operations space.

Episodes

  1. SEP 12

    Enhancing Data Migration with Precision Bridge COO James Warriner

    “Historical and contextual data about customers are invaluable for personalization and service quality.” - James Warriner James Warriner joins me today to explore the intricate world of data migration. As organizations seek to modernize and optimize their data handling capabilities, understanding the nuances of data migration has never been more critical. We'll explore leveraging AI and advanced tools to improve data quality and unlock its long-term potential. James is the COO of Precision Bridge and has a rich history in service management. He began his career with a consultancy specializing in Remedy in the UK and has amassed experience across various service management platforms over the years. James joined Precision Bridge about two years ago and has been instrumental in driving innovative data migration solutions. This week on Find Flow: The importance of not discrediting data prematurely Systematic improvement of data quality through algorithms and transformations Leveraging big data for trend analysis and segmentation with AI Customizations and configurations during data migrations Tackling data integrity and mapping challenges in migration projects Understanding the business impact of retaining valuable data Strategies for effective data migration planning The role of automation and testing in ensuring successful data migration Resources Mentioned: Precision Bridge - https://precisionbridge.net/ DevOps Institute’s Upskilling IT Report - https://www.devopsinstitute.com/upskilling-it/  70:20:10 Model - https://trainingindustry.com/wiki/content-development/the-702010-model-for-learning-and-development/  Book: Mindset: The New Psychology of Success by Dr. Carol Dweck - https://adrvantage.com/wp-content/uploads/2023/02/Mindset-The-New-Psychology-of-Success-Dweck.pdf Connect with James Warriner: Precision Bridge James Warriner on LinkedIn Find Your Flow in IT Operations Thanks for tuning into this week’s episode of the Find Flow Podcast. If you enjoyed this episode, please subscribe and leave a review wherever you get your podcasts. Apple Podcasts | TuneIn | Stitcher | Spotify | Amazon Music Be sure to share your favorite episodes on social media to help me reach more IT Operations leaders, like you. Join me on Facebook, Twitter, Instagram, and LinkedIn. For more exclusive content and information, visit our website. While you’re there, don’t forget to grab your free gift: The 9 Ways to Accelerate Your Service Reliability Strategy.

    42 min

  2. JUN 6

    Unpacking AIOPs: The Future of IT Operations with Isaac Sacolick

    Host Sean McDermott takes you through the changes in digital transformation with an author on that very subject: Isaac Sacolick. Sean and Isaac Discus: New investments, SaaS, Adding technology, AIOps monitoring, AIOps automation in IT Ops, How to move into more orchestration automation

    36 min

  3. MAY 30

    Observability and AI Ops with Travis Greene

    Sean McDermott is joined by Travis Greene from Micro Focus to cover an array of topics including: ITOM - what is currently top of mind with customers? (IT Service Management and the desire to improve user experience, Infrastructure response, and Cloud Management) What does it mean to focus on service reliability? (Demanding more observability data//insight into applications) The affects of automating tier 1 operations, and how transparency and trust comes into play with AI Ops. Travis and Sean have a spirited conversation to close out the podcast regarding how Observability and AI Ops are viewed.

    30 min
  4. Governance in the ServiceNow World with Jonathan Alboum

    MAY 23

    Governance in the ServiceNow World with Jonathan Alboum

    Sean is joined by Jonathan Alboum, Federal CTO & Principal Digital Strategist at ServiceNow.Together, they cover:What is “governance” and why is it so important?The biggest challenges to implementing a successful governance program,  How the ServiceNow ecosystem supports clients, and what metrics to measure when it comes to governance.Learn more about Windward: https://windward.com/Connect with Jonathan: https://www.linkedin.com/in/jonathan-alboum-b3469/

    39 min
  5. An Examination: Integrating AI into Processes and Systems with “The Hawk Enigma” Author JL Hancock

    MAY 16

    An Examination: Integrating AI into Processes and Systems with “The Hawk Enigma” Author JL Hancock

    “AI does not work unless you have access to as much data as possible.” - JL Hancock Jim “JL” Hancock spent 20 years in the military, where he worked as a cryptologist and the senior enlisted advisor over future concepts and innovation for the Navy special operations community. During his service, Jim has learned two languages – Korean and Japanese – conducted hundreds of combat operations with special operations forces in Iraq, Afghanistan, and the Philippines, and became a well-known subject matter expert in unmanned systems, 5G, and Artificial Intelligence. Drawing on his education in national security studies and his experience in the military, Jim is now an author of fiction books that reflect the complexities of the modern world. His latest book, The Hawk Enigma, tells the story of a gifted military technician struggling with the harrowing memories of war and the emptiness of loss who buries himself in his work with a secretive military research operation, later finding himself on the front lines of an AI arms race with the future of freedom at stake. When he’s not writing or promoting his book, Jim enjoys spending time with his wife and two daughters at their home in California. JL Hancock joins me today to examine the integration of artificial intelligence into systems and processes within organizations. We discuss the challenges of applying AI to the DedSec Ops space and the cultural shifts that are currently taking place regarding the use of artificial intelligence. We discuss why many organizations, including the military, are hesitant about integrating artificial intelligence into their operations and the negative impact this resistance can have on their organization. We also discuss the role that artificial intelligence can play in the cybersecurity space and the benefits and vulnerabilities of combining humans with artificial intelligence in cybersecurity. This week on Find Flow: The challenges of applying AI in DedSec The cultural shifts currently occurring regarding the use of artificial intelligence The pitfalls of change resistance Why are many organizations resistant to integrating artificial intelligence? The role of AI in cybersecurity How A.I. and machine learning can help organizations scale things they’re already doing while continuing to learn from it The benefits and drawbacks of combining artificial intelligence and the human role of cybersecurity Resources Mentioned: Book: Innovate or Die: Innovation and Technology for Special Operations by Dr. Robert Spulak Connect with Jim “JL” Hancock: Jim “JL” Hancock’s Website Book:  The Hawk Enigma Jim “JL” Hancock on Instagram Jim “JL” Hancock on Facebook Jim “JL” Hancock on Twitter Find Your Flow in IT Operations Thanks for tuning into this week’s episode of the Find Flow Podcast. If you enjoyed this episode, please subscribe and leave a review wherever you get your podcasts. Apple Podcasts | TuneIn | GooglePlay | Stitcher | Spotify | Amazon Music Be sure to share your favorite episodes on social media to help me reach more IT Operations leaders, like you. Join me on Facebook, Twitter, Instagram, and LinkedIn. For more exclusive content and information, visit our website. While you’re there, don’t forget to grab your free gift: The 9 Ways to Accelerate Your Service Reliab...

    33 min

  6. MAY 9

    Isaac Sacolick on Mastering IT Operations and Digital Innovation

    Isaac Sacolick, president of StarCIO, joins me in exploring the profound impact of digital transformation on IT operations. In our industry, the rapid evolution of technology, including cloud services and SaaS, has revolutionized how businesses operate, demanding a new level of agility and innovation in IT operations. From automation to AIops, the complexities of managing sophisticated technology systems are shaping a new era for IT leaders. Isaac Sacolick, my guest this week, is the president of StarCIO and an influential voice in the IT and technology community. An accomplished author with notable works like "Driving Digital" and the upcoming "Digital Trailblazer," Isaac offers a treasure trove of insights drawn from his extensive experience in overseeing digital transformations. His expertise is especially significant for CIOs and IT leaders aiming to navigate the intricate landscape of modern IT operations effectively. “As leaders, we must embrace complexity with a strategic lens—prioritizing what truly impacts our customer experience.” - Isaac Sacolick This week on Find Flow: The transformative role of cloud services and SaaS in IT operations. Challenges CIOs face in securing budgets for innovative technologies. The essential role of automation and DevOps tools in managing IT environments. The strategic implementation and benefits of AI Ops. How digital transformation reshapes industries like renewable energy, construction, and retail. The importance of aligning technology investments with customer impact and business strategy. Effective management and strategic planning reduce the complexity and stress in IT operations. The significance of Isaac Sacolick’s book "Digital Trailblazer" for transformation leaders. Resources Mentioned: Book: "Driving Digital" by Isaac Sacolick Book: "Digital Trailblazer" by Isaac Sacolick Connect with Isaac Sacolick: Star CIO LinkedIn Twitter Find Your Flow in IT Operations Thanks for tuning into this week’s episode of the Find Flow Podcast. If you enjoyed this episode, please subscribe and leave a review wherever you get your podcasts. Apple Podcasts | TuneIn | GooglePlay | Stitcher | Spotify | Amazon Music Be sure to share your favorite episodes on social media to help me reach more IT Operations leaders, like you. Join me on Facebook, Twitter, Instagram, and LinkedIn. For more exclusive content and information, visit our website. While you’re there, don’t forget to grab your free gift: The 9 Ways to Accelerate Your Service Reliability Strategy.

    36 min
  7. Gaining the Upper Hand in Business Through Strong GRC Frameworks

    MAY 2

    Gaining the Upper Hand in Business Through Strong GRC Frameworks

    If your organization is navigating the complexities of GRC, or you need deeper insights into effective GRC strategies, do not miss this enlightening discussion with Tim Gavino. Join us as we explore how aligning GRC frameworks with business operations can serve not only to comply with necessary regulations but also to secure a competitive advantage in your industry. Today on Find Flow, we focus on the complex and ever-evolving landscape of Governance, Risk Management, and Compliance (GRC). Joined by Tim Gavino, a seasoned expert in GRC from Windward Consulting, we dive deep into the current state of GRC, the challenges organizations face, and strategies for optimal GRC implementation. Whether dealing with multinational regulatory issues or aiming to leverage GRC as a competitive advantage, this discussion sheds light on practical approaches and the necessary adaptations in today’s fast-paced environments. Tim Gavino is a Senior Architect at Windward Consulting who brings a decade of dedicated experience in GRC across various platforms and industries, including energy, financial services, and technology. His extensive work with Fortune 500 companies in highly complex environments has equipped him with a unique perspective on navigating and optimizing GRC frameworks to meet rigorous compliance requirements. Tim’s expertise is especially valuable in strategizing business continuity, policy compliance, and risk management to align with evolving regulatory landscapes. "Companies are recognizing that strong GRC is not just a cost center but an accelerator for business." - Tim Gavino Today on Find Flow: The rising importance of adapting GRC frameworks to handle increased and changing regulations like GDPR, CCPA, and HIPAA. Overcoming challenges in GRC by implementing a centralized platform to manage risks and ensure compliance across different geographies. The significance of strategic investments in technologies and training to enhance organizational GRC capabilities. The role of AI and data analytics in advancing GRC practices by offering more streamlined and informed decision-making processes. The necessity of continuous monitoring and assessment to maintain an up-to-date and effective cybersecurity posture. Developing an integrated GRC platform that connects risks, controls, and assets improves visibility and control. Importance of employee training and awareness in minimizing risks like phishing attacks. Aligning GRC strategies with business objectives to transform GRC from a cost burden to a competitive differentiator. Resources Mentioned: - GDPR, CCPA, and HIPAA Regulations Overview Find Your Flow in IT Operations Thanks for tuning into this week’s episode of the Find Flow Podcast. If you enjoyed this episode, please subscribe and leave a review wherever you get your podcasts. Apple Podcasts | TuneIn | GooglePlay | Stitcher | Spotify | Amazon Music Please share your favorite episodes on social media to help me reach more IT Operations leaders like you. Join me on Facebook, Twitter, Instagram, and LinkedIn. For more exclusive content and information, visit our website. While you’re there, don’t forget to grab your free gift: The 9 Ways to Accelerate Your Service Reliability Strategy.

    28 min

  8. APR 25

    Balancing Corporate Efficiency and Security with Privacy in an AI and Security Environment with Scott Sereboff of Deeping Source

    Scott Sereboff is a veteran in the tech industry, with over 35 years of experience in building backend telecom networks, hyper-converged infrastructure, and the security industry. He is currently the General Manager of Deeping Source, a video surveillance and data anonymization company that utilizes AI. Scott is an advocate for AI and privacy, having developed a strong set of beliefs about the potential benefits and risks of AI. He is also the host of his own podcast, "The Privacy of Me," where he discusses topics related to privacy and technology. Scott holds a degree from the University of Texas and is based in Austin. In this episode of the Find Flow podcast, host Sean McDermott talks with Scott Sereboff about the applications of AI in the IT world and the potential unintended consequences that come with it. They discuss the use of AI in service reliability, including AIOps and SecOps, and how it can supplement human work. They also touch on the topic of AI replacing jobs and the potential for AI to replicate art. Finally, they delve into the issue of privacy in the age of AI, using the example of the White Castle lawsuit to highlight the need for caution. "AI is a tool that reflects how it was built. And so, if you get a system that is built to do good things, then you have a good AI." ~ Scott Sereboff In Today’s Episode: AI is a tool that can reflect the intentions behind its creation. When built to do good things, AI can help supplement human work and provide valuable insights for predictive analytics. The promise of AI in the IT world is its ability to handle the things we are inherently bad at, such as monitoring large networks and spotting patterns in data. While some jobs may be replaced or changed by AI, there is still a need for human emotion in fields such as art and music. The unintended consequences of AI can be seen in the White Castle lawsuit, where the collection of employee fingerprints has led to a privacy lawsuit. As AI continues to be integrated into various fields, it is important to consider its potential impact on privacy and take caution in its use. Connect with Scott:LinkedIn Deeping Source The Privacy of Me on YouTube Find Your Flow in IT Operations Thanks for tuning into this week’s episode of the Find Flow Podcast. If you enjoyed this episode, please subscribe and leave a review wherever you get your podcasts. Apple Podcasts | TuneIn | GooglePlay | Stitcher | Spotify | Amazon Music Be sure to share your favorite episodes on social media to help me reach more IT Operations leaders, like you. Join me on Facebook, Twitter, Instagram, and LinkedIn. For more exclusive content and information, visit our website. While you’re there, don’t forget to grab your free gift: The 9 Ways to Accelerate Your Service Reliability Strategy.

    35 min
  9. Navigating CMDB Projects: Lessons Learned from 26 Years in the Field with Charles Semones

    11/16/2023

    Navigating CMDB Projects: Lessons Learned from 26 Years in the Field with Charles Semones

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    23 min
  • 9 Episodes

About

Forward-facing IT organizations need more. Workflows that work. Integrations that align effortlessly. Data that delivers in real-time. Learn how IT Operations leaders who live in the belly of the beast make sense of IT service management, IT operations management, and AIOps, leveraging transformational technologies like ServiceNow, Splunk, Dynatrace, and BigPanda. The Find Flow Podcast is hosted by Sean McDermott, a member of the Forbes Tech Council and 35-year veteran of the IT operations space.

Information

  • Creator
    Sean McDermott
  • Years Active
    2022 - 2024
  • Episodes
    9
  • Rating
    Clean
  • Copyright
    © Copyright 2023 Find Flow
  • Show Website
    Find Flow

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