The Leadership in Insurance Podcast - Insurtech & Innovation

Alex Bond
  • 5.0 (6)
  • TECHNOLOGY
  • UPDATED WEEKLY
The Leadership in Insurance Podcast - Insurtech & Innovation

The insurance industry gets better through sharing innovation. On the Leadership in Insurance Podcast we speak to insurance thought leaders that are changing the game. The LIIP is a podcast helping Insurance professionals, Investors and supporters learn what it takes to achieve and succeed in the global insurance industry. We specifically look at what it takes to build a modern insurance business and how great teams are built, we share their stories to educate and inspire change to help build the future of insurance. Hosted on Acast. See acast.com/privacy for more information.

  1. Putting Humanity in the Loop — How Symphony AI Is Redefining Insurance Claims Training : An Interview with Murtaza Ali, CEO and Co-Founder of Symphony

    5D AGO

    Putting Humanity in the Loop — How Symphony AI Is Redefining Insurance Claims Training : An Interview with Murtaza Ali, CEO and Co-Founder of Symphony

    I was joined this week by Murtaza Ali, CEO & Co-Founder of Symphony (YC F24), for a conversation about how he’s tackling some of the biggest challenges in the insurance industry with cutting-edge voice AI — without losing sight of the human touch. A bit of context: Murtaza’s journey insurtech journey started at McKinsey before joining Tractable to build out their platform. He’s seen firsthand how AI can transform industries — but also where it can fall short without humanity in the loop. That insight became the driving force behind Symphony AI. What we covered in this episode: 🔍 From Tractable to Symphony: Why Murtaza left a leading AI scale-up to build his own YC-backed startup focused on the insurance sector. 🧑‍💼 The insurance industry’s talent gap: How Symphony AI is tackling high turnover and lengthy onboarding by using voice AI to simulate real-world claim calls. 🎭 AI-powered role-play: How claims adjusters practice tough conversations with AI personas — from handling a frustrated customer to delivering empathetic responses during stressful moments. 💡 Humanity in the loop: Why empathy will always be a competitive edge — and how AI can enhance it, not replace it. 🔄 AI adoption in traditional industries: The importance of messaging AI tools as training allies — not threats to jobs. 🚀 Insights from Y Combinator: How YC’s “make something people want” mantra helped shape Symphony’s roadmap — and what other founders can learn from it. 🔮 The future of claims handling: How automation may shift claims adjusters into project manager roles, overseeing AI agents while focusing on complex cases that demand human understanding. My key takeaway? Tech is powerful — but putting people first is what makes it stick. Symphony’s approach is a great reminder that the best AI solutions augment human skills, they don’t replace them. We've also got to give a special shout out to the I Love Claims team - and a huge congratulations to Murtaza and his co-founder Shobhit Srivastava for winning their pitch competition! We work with the ILC team every year to help them scout the latest in claims innovation and we're so glad that we were able to put these masterminds together! Sue Whyte Jonathon Valentine Mark Hadaway mba If you work in insurance, customer experience, AI, or just want to hear how real startups navigate AI hype vs. real-world impact — give this one a listen. 💬 I’d love to hear your thoughts — where do you see the balance between AI and the human touch going next? Hosted on Acast. See acast.com/privacy for more information.

    31 min
  2. From Risk to Resilience: Empowering Africa's Smallholder Farmers : An Interview with JP Fabri, CEO of Myubuntu

    JUN 16

    From Risk to Resilience: Empowering Africa's Smallholder Farmers : An Interview with JP Fabri, CEO of Myubuntu

    I'm excited to share this week's conversation on The Leadership In Insurance Podcast with no other than JP Fabri, CEO of myUbuntu all about transforming agricultural insurance in Africa 🌱 🎙️ Tune into the episode: "From Risk to Resilience: Empowering Africa's Smallholder Farmers" We discuss a whole host of topics, here are some of the highlights... 👇 📌 JP's mission of targeting 200+ million smallholder farmers most vulnerable to climate change and their ambitious goal got insure 20 million farmers within 10 years ✨ 📌Their journey developing parametric insurance products with blockchain-powered technology platform designed to scale 📌 We look at their unique distribution approaches: partnering with agricultural cooperatives and banks, engaging through religious organizations like Catholic parishes, leveraging mobile wallet technologies for rapid fund transfer and simplifying insurance concepts for farmers unfamiliar with traditional models 📌 How to focus on mission-driven impact: helping farmers maintain economic stability during climate events, enabling children to stay in school during crop failures, providing immediate financial resilience and transforming agricultural risk management Thank you JP for joining me for this one - a powerful narrative of how technology, empathy, and innovative thinking can create meaningful social change in the insurance industry. Hosted on Acast. See acast.com/privacy for more information.

    27 min
  3. Transforming insurance economics through Actuarial Science and AI : An Interview with Onur Gungor, CEO of Allegory

    JUN 2

    Transforming insurance economics through Actuarial Science and AI : An Interview with Onur Gungor, CEO of Allegory

    Hosted on Acast. See acast.com/privacy for more information.

    31 min
  4. Unlocking the Future of Short-Term Rental Insurance : An Interview with Andrew Bate, CEO of Safely

    MAY 27

    Unlocking the Future of Short-Term Rental Insurance : An Interview with Andrew Bate, CEO of Safely

    🏠 Unlocking the Future of Short-Term Rental Insurance with Safely's CEO Andrew Bate Hosted on Acast. See acast.com/privacy for more information.

    30 min

  5. MAY 19

    "Mitigating Flood Risks: Transforming Insurance Through Prevention with Lauren from Mitigate" : An Interview with Laurent Feuilleaubois, CEO of Mitigrate

    Hosted on Acast. See acast.com/privacy for more information.

    31 min
  6. Navigating InsurTech Innovation: Beyond the Buzzwords : An Interview with Rory Pyke, Insurtech Insights

    MAY 11

    Navigating InsurTech Innovation: Beyond the Buzzwords : An Interview with Rory Pyke, Insurtech Insights

    Tune into our latest episode of The Leadership In Insurance Podcast Podcast, where I was joined Rory Pyke at Insurtech Insights, to unpack the real state of innovation in insurance. 👉 We discuss the truth about AI in insurance - separating hype from real innovation and how InsurTech Insights is catalysing industry transformation 👉Upcoming event insights, including a keynote by chess legend Gary Kasparov and the critical role of events in connecting industry innovators 👉 Challenges of qualifying genuine tech solutions vs. "AI cowboys" Hosted on Acast. See acast.com/privacy for more information.

    37 min
  7. Surfacing The Science of Risk : An Interview with Jared Kaplan, CEO at Indigo Insurance

    APR 22

    Surfacing The Science of Risk : An Interview with Jared Kaplan, CEO at Indigo Insurance

    Good morning and welcome to the latest episode of The Leadership In Insurance Podcast where where this week we are joined by Jared Kaplan, CEO of Indigo Insurance. Hosted on Acast. See acast.com/privacy for more information.

    31 min
  8. Simplifying AI with Simplifai : An Interview with Niels Zijderveld

    APR 14

    Simplifying AI with Simplifai : An Interview with Niels Zijderveld

    Hosted on Acast. See acast.com/privacy for more information.

    32 min
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Ratings & Reviews

5
out of 5
6 Ratings

About

The insurance industry gets better through sharing innovation. On the Leadership in Insurance Podcast we speak to insurance thought leaders that are changing the game. The LIIP is a podcast helping Insurance professionals, Investors and supporters learn what it takes to achieve and succeed in the global insurance industry. We specifically look at what it takes to build a modern insurance business and how great teams are built, we share their stories to educate and inspire change to help build the future of insurance. Hosted on Acast. See acast.com/privacy for more information.

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