12 episodes

Get expert insights on the go with our biweekly audio series where global thought leaders discuss all things ecommerce — from industry news and trends to growth strategies and success stories.

The Make it Big Podcast BigCommerce

    • Technology
    • 5.0 • 19 Ratings

Get expert insights on the go with our biweekly audio series where global thought leaders discuss all things ecommerce — from industry news and trends to growth strategies and success stories.

    Episode 11: The TikTok Appeal: Viral Marketing for Any Business with TikTok

    Episode 11: The TikTok Appeal: Viral Marketing for Any Business with TikTok

    In his 2021 Make it Big Conference session, Lorry Destainville sat down with our very own Brand Manager, Leah Spector, to share how merchants can reach new audiences with the power of TikTok, the latest rising star on the social commerce scene.
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    Lorry Destainville is Global Head of Partnerships at TikTok: https://www.tiktok.com/business/

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    Want even more Make it Big insights? Get inspired by more industry experts at the Make it Big 2021 conference — available on demand today. www.bigcommerce.com/make-it-big/

    • 26 min
    Episode 10: Delivering a Seamless Post-Purchase Experience with Route and Yotpo

    Episode 10: Delivering a Seamless Post-Purchase Experience with Route and Yotpo

    Experts from Route and Yotpo join the Make it Big podcast to offer their insights on consumer demands for the post-purchase experience this holiday season. From SMS and tracking updates all the way through reviews and loyalty perks, today’s consumers expect reassurance and delight every step of the way — especially amid current supply chain delays. Product marketing leads Katie McKeever from Yotpo and Margaret Julian from Route relay the latest consumer trends and discuss how mastering the post-purchase experience can increase retention and, ultimately, build long-term brand loyalty.

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    Katie McKeever is Product Marketing Lead at Yotpo: www.yotpo.com

    Margaret Julian is Director of Product Marketing at Route: www.route.com

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    Want even more Make it Big insights? Get inspired by industry experts at the Make it Big 2021 conference — available on demand today. www.bigcommerce.com/make-it-big/

    • 58 min
    Episode 9: Trends and Predictions for an Unprecedented Holiday Season with Trustpilot

    Episode 9: Trends and Predictions for an Unprecedented Holiday Season with Trustpilot

    In its 2021 holiday report, Trustpilot revealed must-know consumer insights leading into yet another unprecedented holiday season. Trustpilot VP of Revenue Brian Merritt joins the Make it Big podcast to explore the report’s holiday predictions on the retail landscape, customer experience and consumer buying patterns. Retailers can learn how consumers will be shopping, what they will be buying, and how to best prepare to meet customers where they are this year. With consumer expectations higher than ever, we’ll also dive into the role ‘trust signals’ play in delivering a seamless overall customer experience.

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    Brian Merritt is VP of Revenue at Trustpilot: www.trustpilot.com

    Explore the full 2021 Trustpilot Holiday Report: https://business.trustpilot.com/guides-reports/learn-from-customers/7-must-knows-for-the-2021-holiday-season

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    Want even more Make it Big insights? Get inspired by industry experts at the Make it Big 2021 conference — available on demand today. www.bigcommerce.com/make-it-big/

    • 29 min
    Episode 8: Optimizing Checkout for a Frictionless User Experience with Fast

    Episode 8: Optimizing Checkout for a Frictionless User Experience with Fast

    In this episode, CEOs from BigCommerce and one-click checkout solution Fast discuss the latest trends in checkout optimization and the role it plays in the larger shopping experience. Brent Bellm and Domm Holland offer expert insights on user experience and digital innovation, along with actionable advice on what makes customers convert. They’ll discuss how payments are transforming the ecommerce landscape, the importance of checkout in creating a frictionless user experience, plus digital innovation and the future of online checkout optimization.

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    Domm Holland is Co-Founder and CEO of Fast: https://www.fast.co/

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    Want even more Make it Big insights? Get inspired by industry experts at the Make it Big 2021 conference — available on demand today. https://www.bigcommerce.com/make-it-big/

    • 59 min
    Episode 7: Surveying Consumer Spending Trends with PayPal

    Episode 7: Surveying Consumer Spending Trends with PayPal

    One year after the pandemic, the way consumers shop has massively changed. BigCommerce and PayPal surveyed 3,000 consumers in our 2021 Consumer Spending Trends Report to better understand how and where today’s consumers are spending. PayPal SVP Dan Leberman joins the Make it Big Podcast to dissect the data and help you understand where consumers are shopping, which channels they prefer, how they opt to pay and more. From digital wallets and QR codes, to Buy-Now-Pay-Later (BNPL) and Buy-Oline-Pickup-In-Store (BOPIS), we cover the latest emerging spending trends so you can better understand your customers now — and in the future.

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    Dan Leberman is SVP of SMB and Partnerships at PayPal: https://www.paypal.com/us/home

    Discover the full 2021 Consumer Spending Trends Report: https://www.bigcommerce.com/resources/guides/consumer-spending-trends-cdl-report/



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    Want even more Make it Big insights? Get inspired by industry experts at the Make it Big 2021 conference — available on demand today. https://www.bigcommerce.com/make-it-big/

    • 52 min
    The Make it Big Podcast

    The Make it Big Podcast

    Hey listeners, are you craving ecommerce insights? Then tune in to the Make it Big Podcast — a brand new audio series from BigCommerce designed for retailers, entrepreneurs and ecommerce professionals.

    Each episode features global thought leaders discussing all things ecommerce, from the latest retail news and trends to can’t-miss growth strategies and inspiring success stories.

    Listen and subscribe now for expert ecommerce insights to help YOU make it big.

    Check out the Make it Big Podcast from BigCommerce — available now on Spotify.

    • 41 sec

Customer Reviews

5.0 out of 5
19 Ratings

19 Ratings

LeighAnne787 ,

PayPal episode

The episode with PayPal was so informative and the host did a great job weaving all the topics together in an effortless manner

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