76 episodes

Patrick Antrim, Founder and CEO of Multifamily Leadership, Producers of the Multifamily Leadership Innovation Summit, the Multifamily Women's Summit, and the Best Places to Work Multifamily® will bring you success strategies for Multifamily CEOs, executive leaders and aspiring leaders that want to drive high performance results for their portfolio.

The Multifamily Innovation® Show Multifamily Podcasts

    • Business
    • 5.0 • 5 Ratings

Patrick Antrim, Founder and CEO of Multifamily Leadership, Producers of the Multifamily Leadership Innovation Summit, the Multifamily Women's Summit, and the Best Places to Work Multifamily® will bring you success strategies for Multifamily CEOs, executive leaders and aspiring leaders that want to drive high performance results for their portfolio.

    Revolutionizing the Rental Landscape with Automation, AI, and Multifamily Housing Innovations

    Revolutionizing the Rental Landscape with Automation, AI, and Multifamily Housing Innovations

    In an engaging interview with Kerry W. Kirby, the Founder and CEO of 365 Connect, we delve into the ever-changing landscape of property management through the lens of automation and artificial intelligence.

    Automated Leasing Platforms: Kerry Kirby introduces us to an automated lease signing platform that promises precision and ease for multifamily owners and operators. By harnessing the robust legal framework of Blue Moon's lease documents and integrating with screening services, 365 Connect is reducing the margin for error.

    The Fight Against Multifamily Labor Shortages: With a strategic blend of AI and automation dubbed Intelligent Automation, Kirby outlines how embracing technology can offer a stark solution to the industry's pain points regarding labor shortages and the grind of repetitive tasks while emphasizing the pivotal role of compliance in this journey.

    Streamline with AI:
    The pressing issue of bureaucratic red tape, especially in light of new regulations like the junk fee bill, cannot be overstated. With compliance at its core, 365 Connect has placed systematic guardrails to ensure operators stay within the bounds of the law without compromise.

    Personalization vs. Personal:
    An intriguing contrast highlighted by Patrick Antrim emphasizes the shifting paradigm from traditional personnel-heavy operations to a personalized, technology-driven approach. Integrating technology, he suggests, does not detract from customer experience; on the contrary, it elevates it by providing team members with tools to enhance their capabilities.

    Starting Small:
    A nod towards cautious optimism is given as Patrick suggests a parallel adoption strategy, ensuring validation at every step in favor of large-scale, untested changes.

    Multifamily Customer-Centric Innovation:
    Both Antrim and Kirby agree that any technological integration must prioritize the customer experience. It’s about a delicate balance between tech and touch, where augmented human interaction remains paramount.

    The 365 Connect Promise:
    Kerry W. Kirby proudly notes 365 Connect's commitment to personalized, no-pressure service – truly a hallmark of their customer-centric ethos.

    Enthusiasm for 365 Connect's Technological Advances:
    As the conversation nears its end, Patrick Antrim applauds Kirby's forward-thinking vision in the creation of a lease signing experience that is not only seamless but a substantial addition to 365 Connect's already impressive array of technologies.
    Equip your multifamily operation with the expert insights and groundbreaking tools of the digital age - because at Multifamily Innovation, we believe in crafting tomorrow's living experiences today, and with Kerry W. Kirby's guidance, the path has never been clearer.
    Connect:

    Patrick Antrim: https://www.linkedin.com/in/patrickantrim/
    Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
    Multifamily Innovation® Summit: https://multifamilyinnovation.com/
    Multifamily Women®: https://multifamilywomen.com/

    • 21 min
    Exploring the Drone Revolution and its Impact on Multifamily Property Management

    Exploring the Drone Revolution and its Impact on Multifamily Property Management

    The Future of Multifamily Asset Protection with Overwatch's Rhys Andersen

    Multifamily property management is setting sail into uncharted territories and at the helm is cutting-edge technology. We're thrilled to bring you the latest episode of the Multifamily Innovation® Podcast, where the fusion of drone wizardry and property management meets. Join host Patrick Antrim as he delves into a stimulating conversation with Rhys Andersen, the visionary founder of OvrWatch, a pioneer in deploying drones for property inspections, asset protection, and comprehensive data collection.

    In this episode:

    Seeing Beyond the Horizon: The Drone Revolution in Multifamily Management - Rhys unfolds the story of how OvrWatch is dramatically altering the landscape of property inspections. Here's a sneak peek into the wealth of insights this talk provides:

    Inception of Innovation: Discover the spark that led Rhys to blend his expertise in inspections with drone technology, crafting a new level of efficiency and precision in the multifamily industry.

    The Power of 3D Modeling: Engage with the prospects of 3D models in property management; how a high-resolution virtual view can transform maintenance, documentation, and dispute resolution.

    Disaster Management: Learn about the role of drones in mitigating the aftereffects of natural disasters, paving the way for a frictionless claims process with insurers.

    Professional Drone Services in Property Complexity: As technology leaps forward, Rhys underlines the continued significance of professional services and how the complexity of properties influences drone service efficacy.

    Marketers’ New Best Friend: Witness the surprising impact that drones are having on real estate marketing and the collection of granular data for property analysis.

    AI's Role in Raising the Bar: Contemplate AI's transformative potential in real estate inspections - a conversation that spotlights image recognition models and enhancing the efficiency of property management systems.

    Empowering Through Education: The importance of personnel training and standardization across organizations for optimal utilization of new technology.

    A Vision for End-to-End Visibility: Rhys and Patrick discuss the pivotal importance of comprehensive visibility and easy platform collaboration with stakeholders in property management.

    AI & Financial Foresight: Lastly, Patrick Antrim shares his enthusiasm for Ovrwatch's role in revolutionizing the financial analysis territory in the multifamily sector.

    Esteemed multifamily stakeholders and curious innovators, we cordially invite you to join us  Visit https://multifamilyinnovation.com to listen to the full conversation and steer your property management capabilities toward a future replete with precision, efficiency, and groundbreaking advancements.

    Episode Resources
    Guest: Rhys Andersen, Founder at OvrWatch https://ovrwatch.com/

    Connect and Enhance Your Multifamily Journey
    Subscribe to the Multifamily Innovation® Podcast, where we bring you the trailblazers, the disruptors, and the luminaries shaping the mu
    Connect:

    Patrick Antrim: https://www.linkedin.com/in/patrickantrim/
    Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
    Multifamily Innovation® Summit: https://multifamilyinnovation.com/
    Multifamily Women®: https://multifamilywomen.com/

    • 33 min
    Unfolding the AI Transformation in Multifamily Leasing and Management with Brock MacLean

    Unfolding the AI Transformation in Multifamily Leasing and Management with Brock MacLean

    Welcome to the leading edge of multifamily industry insights with the Multifamily Innovation® Podcast. In this episode, we sit down with Brock MacLean, Executive Vice President and Chief Revenue Officer at LeaseHawk, to explore the transformative role AI is playing in shaping the future of multifamily leasing, management, and profitability.

    Diving straight into the thick of innovation, Brock MacLean details LeaseHawk's strategic application of artificial intelligence that's reshaping what we thought possible for the multifamily industry. Moving beyond mere tools, AI is now entrenched as a vital cog in enhancing intricate leasing processes, amplifying human efforts, and forging a dynamic path towards investor yields.

    Here's a glance at what we uncover in our discussion:

    Ideation to Implementation

    Learn how AI is bridging the gap from concept to reality in multifamily leasing. Explore LeaseHawk's integration of voice, text, chat, and lead nurturing solutions precisely crafted for the multifamily space.

    Substance Over Show: Discover the essentiality of leveraging AI not just for its shimmer but for its core functionalities. Brock underlines the profound impact of AI in amplifying the essence of customer engagement and driving forward operational yields.

    Customer-Centric Customization:

    Patrick and Brock discuss implementing tech that fits like a glove, accommodating diverse customer needs, and aligning with multifamily corporate culture.

    Product Depth Versus Breadth:

    The conversation shifts towards a pivotal decision point - selecting a main product that offers a full suite of services or choosing specific point solutions. Brock presents a compelling argument for efficiency and cost savings that best-of-breed point solutions offer.

    Tech's Multi-faceted Role in Property Management:

    As we delve deeper, the episode scales the broader vision of technology within asset management. Hear from Brock and Patrick as they prepare to share actionable insights at the upcoming Innovation Summit on leveraging tech to diminish risks and amplify positive experiences.

    Fasten your seatbelts as we embrace the avant-garde. The podcast underscores AI's dominant footprint in contact centers - turning interactions swifter, driving up application rates, and markedly diminishing vacancy spans. Data speaks volumes, and prospects engaging with AI-tethered services exhibit a proclivity for transaction completion and application approvals.

    In the face of inevitable challenges, Brock MacLean emphasizes the unassailable need to embrace change. AI isn't a mere adjunct feature—it is quickly becoming the cornerstone of value in multifamily properties. Investing in robust tech infrastructure pivots companies into vantage positions for sustained success.

    The Multifamily Innovation® Podcast believes in the evolution that Brock MacLean and LeaseHawk  epitomize—a tech-forward, efficiency-maximizing future rooted in data-driven, AI-enhanced experiences that residents and investors alike will find irresistible.

    For more episodes imparting the pivotal role of technology and innovation in multifamily spaces, subscribe and tune into the Multifamily Innovation® Podcast or visit us at
    Connect:

    Patrick Antrim: https://www.linkedin.com/in/patrickantrim/
    Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
    Multifamily Innovation® Summit: https://multifamilyinnovation.com/
    Multifamily Women®: https://multifamilywomen.com/

    • 27 min
    Moshe Crane, VP of Strategic Initiatives and Branding at Sage Ventures

    Moshe Crane, VP of Strategic Initiatives and Branding at Sage Ventures

    In an industry often seduced by buzzwords and herd mentality, the latest episode of the Multifamily Innovation® Podcast with host Patrick Antrim offers a vital antidote. Featuring guest Moshe Crane, VP of Strategic Initiatives and Branding at Sage Ventures, this episode is an urgent call to action for every high-level executive who wants to stay ahead in the multifamily landscape.

    Are you relying too much on conventional wisdom and the so-called 'best practices'? Moshe Crane urges you to think again. He shines a spotlight on the pitfalls of conforming to industry norms without critical evaluation, and elevates the discourse around what truly drives profitability—original thinking and proactive leadership.

    This isn't just another conversation about being "innovative" or "thinking outside the box." Crane emphasizes that the key to sustained success and resilience, especially during economic turbulence, lies in the continuous pursuit of knowledge. Both he and Patrick advocate for a state of perpetual curiosity, which not only prevents professional burnout but also equips you with the insights needed to make data-driven decisions and seize untapped opportunities.

    Are you merely a participant in the industry, or are you shaping its future? If you're content with the status quo, this episode might just disrupt your complacency. Crane brings to the table his unique pleasure in market analysis, revealing how looking at things from a different angle can uncover hidden gems and identify untapped revenue streams. It's not about following the crowd; it's about setting the pace.

    If you aim to be more than just another name in the industry—if you want to be an influential leader driving change—then missing this episode is not an option. Go beyond the noise and tap into something transformational. It's time to stop following and start leading.

    Don't let your competitors get this edge. Tune in now. #multifamilyinnovation

    Connect with Moshe Crane: https://www.linkedin.com/in/moshecrane/
    Connect:

    Patrick Antrim: https://www.linkedin.com/in/patrickantrim/
    Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
    Multifamily Innovation® Summit: https://multifamilyinnovation.com/
    Multifamily Women®: https://multifamilywomen.com/

    • 42 min
    Building Financial Expertise: A Key to Success in Modern Apartment Property Management

    Building Financial Expertise: A Key to Success in Modern Apartment Property Management

    In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim welcomes Briant Carcamo, co-CEO of Vizibly and a seasoned real estate professional. They discuss the importance of building financial expertise within employees and the role of technology in up-skilling and re-skilling individuals. Briant shares insights on how technology can help make employees smarter and improve the overall employee experience. Tune in to learn more about the cutting edge advancements in the multifamily real estate industry.

    Apartment property managers can greatly benefit from the use of tools and technology, as they provide valuable data and insights to inform decision-making. This episode emphasizes the importance of translating data into actionable insights, which is the main purpose of implementing tools like business intelligence platforms or data analytics products. These tools enable property managers to analyze and understand various aspects of their business, including multifamily lead management, leasing funnels, and operational levers.
    However, the multitude of tools available in the multifamily technology landscape can overwhelm multifamily property managers. With so many options, it can be challenging for them to determine which tools are most valuable and will yield the best results for their specific circumstances. This highlights the need for property managers to carefully evaluate their tech stack and prioritize the tools that truly make a difference for their organization.
    Additionally, as multifamily owners face cashflow constraints, there may be tighter restrictions on technology spend. This further emphasizes the importance of property managers reevaluating their tech stack and focusing on tools that provide real value and contribute to the efficient and profitable operation of their properties.
    Leveraging tools and technology empowers multifamily companies to make more informed decisions, anticipate potential issues, and take proactive measures to prevent problems. By utilizing data and predictive insights, apartment owners and operators can better manage day-to-day operations and optimize their business outcomes.
    Timestamps:
    [00:02:07] Property managers and data analytics.
    [00:04:37] Staying competitive in property management.
    [00:07:31] Being proactive in property management.
    [00:10:11] Increasing Renewals for Properties.
    [00:13:45] Streamlining communication and execution.
    [00:17:50] How recommendations play out.
    [00:19:34] Transparency in task management.
    [00:23:04] Rethinking property management technology.
    [00:27:30] AI developments in property operations.
    [00:31:46] Increasing operational efficiency.
    [00:34:17] Being property management system agnostic.
    [00:38:06] Making property management more profitable.

    Connect:

    Patrick Antrim: https://www.linkedin.com/in/patrickantrim/
    Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
    Multifamily Innovation® Summit: https://multifamilyinnovation.com/
    Multifamily Women®: https://multifamilywomen.com/

    • 39 min
    Surviving the Storm: Navigating Hail Damage in Texas - A Guide for Multifamily Property Owners

    Surviving the Storm: Navigating Hail Damage in Texas - A Guide for Multifamily Property Owners

    In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim spends time with Marc Ness, founder of WeatherShield, who shares his expertise on protecting property investments during severe weather conditions.

    Marc, who has over two decades of experience in construction, investment, and insurance, provides insights on how to prepare for and handle weather-related property damage claims. He emphasizes the importance of understanding property insurance policies and claims processes to ensure maximum coverage and quick recovery.

    Marc stresses the importance of being proactive in addressing potential storm damage to minimize future insurance claims. He explains that by addressing and correcting storm damage immediately, property owners can prevent further damage and potentially avoid costly insurance claims. Also highlighted the importance of being aware of storm damage to avoid selling a multifamily property for less than its worth due to undisclosed damage. Being proactive and knowledgeable about storm damage can help multifamily investors make sound and smart decisions to minimize financial losses. Multifamily property owners have a duty to mitigate damage and should address any issues promptly to prevent further damage and ensure coverage by their insurance company. 
    Multifamily investors can leverage insurance scenarios to make capital improvements without spending their own money. Acquisition teams need to look for properties that have the potential for found money in them where damage has occurred. By leveraging the insurance scenario, investors can get some capital improvements accomplished without spending capital improvement dollars. However, it's important for apartment investors to be proactive in these matters rather than reactive, and to have knowledge and awareness of their options. Additionally, having a sound risk preparedness plan in place as part of an asset management strategy is important. 
    Hidden damages can be discovered by a trained eye, such as potential leaks, holes, cracks in vinyl siding, and broken windows. By being aware of these damages, apartment property managers can address and correct them immediately, preventing further damage and potentially reducing costs in the long run.

    Additionally, being aware of storm damage can help property owners file insurance claims and potentially receive compensation for damages. The episode also highlights the financial impact of storm damage, which can lead to the devaluation of assets and loss of return on investment. Having foundational knowledge and being aware of storm damage is crucial in making sound and smart decisions to minimize risk and potential costs.

    Timestamps:
    [00:00:00] Severe hailstorm in North Texas.
    [00:03:57] Severe storm damage.
    [00:09:13] Apartment building vulnerabilities.
    [00:12:14] Storm damage and multifamily property value.
    [00:16:04] Independent evaluation for storm damage.
    [00:20:41] Understanding deductibles in insurance for multifamily properties.
    [00:23:00] I
    Connect:

    Patrick Antrim: https://www.linkedin.com/in/patrickantrim/
    Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
    Multifamily Innovation® Summit: https://multifamilyinnovation.com/
    Multifamily Women®: https://multifamilywomen.com/

    • 36 min

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Great interviews from Multifamily Leaders

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