22 min
The New Kidney Care Connection - Humanizing Dialysis with Transformative Care Models NephTalk
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- Science
“We always have to ask ourselves, ‘What is of value to the patient? What does the patient need?’ The Kidney Care Connection will answer these needs, not by telling them what we can offer, but them telling us what they need to live well. That is revolutionary. That is transformative.”
Dr. Brigitte Schiller, MD, Chief Medical Officer, Satellite Healthcare
with Dr. Wael Hussein, MD, Vice-President, Research and Development, Satellite Healthcare
Christopher Springmann: You have said, Dr. Schiller, and I'm quoting here, "One way of thinking about how to receive the best healthcare possible is to ask ourselves, 'What would we want for our loved ones?'" With the Kidney Care Connection model, you've said, you're very confident that this will be a better care model, more attention, more compassionate and calming. That's quite a mandate.
Dr. Schiller: We're an ambitious and well-intended organization and have been for 40-plus years. I'm glad you bring this up because this is, actually, the mantra of Satellite Healthcare. We lead as a caring dialysis organization. That is our differentiator. Approaching it from this very personal aspect makes a better care model, and we have brought the experience of several nephrologists, many healthcare-experienced professionals, to this concept of the Kidney Care Connection.
CS: Dr. Hussein, I've read several of your quotes in which you discuss starting dialysis, and I'm quoting here: “ . . . where new patients are thrown into the mix, overwhelmed with the educational needs. And you've quoted patients who describe starting dialysis—well, they have used the word "terrifying." Is it your intent that the Kidney Care Connection will help alleviate fears and anxieties that patients have expressed in the past?
Dr. Hussein: The current dialysis model in the center is based on fast and efficient and has to be safe delivery of hemodialysis care, and that means a very rapid turnaround and getting the patients on and off very quickly. That might be okay for somebody who's used to the type of care that they're getting. For somebody who's new, coming in for the first time, patients describe it to us that it's a very fearful situation, that they feel like their life might be ending. They don't know what to expect. You do not want to start that period of your life in that situation, in that scenario. The Kidney Care Connection is something similar to a transitional care unit but in a more advanced way, and that is to have more staff dedicated to that period of your life.
“We always have to ask ourselves, ‘What is of value to the patient? What does the patient need?’ The Kidney Care Connection will answer these needs, not by telling them what we can offer, but them telling us what they need to live well. That is revolutionary. That is transformative.”
Dr. Brigitte Schiller, MD, Chief Medical Officer, Satellite Healthcare
with Dr. Wael Hussein, MD, Vice-President, Research and Development, Satellite Healthcare
Christopher Springmann: You have said, Dr. Schiller, and I'm quoting here, "One way of thinking about how to receive the best healthcare possible is to ask ourselves, 'What would we want for our loved ones?'" With the Kidney Care Connection model, you've said, you're very confident that this will be a better care model, more attention, more compassionate and calming. That's quite a mandate.
Dr. Schiller: We're an ambitious and well-intended organization and have been for 40-plus years. I'm glad you bring this up because this is, actually, the mantra of Satellite Healthcare. We lead as a caring dialysis organization. That is our differentiator. Approaching it from this very personal aspect makes a better care model, and we have brought the experience of several nephrologists, many healthcare-experienced professionals, to this concept of the Kidney Care Connection.
CS: Dr. Hussein, I've read several of your quotes in which you discuss starting dialysis, and I'm quoting here: “ . . . where new patients are thrown into the mix, overwhelmed with the educational needs. And you've quoted patients who describe starting dialysis—well, they have used the word "terrifying." Is it your intent that the Kidney Care Connection will help alleviate fears and anxieties that patients have expressed in the past?
Dr. Hussein: The current dialysis model in the center is based on fast and efficient and has to be safe delivery of hemodialysis care, and that means a very rapid turnaround and getting the patients on and off very quickly. That might be okay for somebody who's used to the type of care that they're getting. For somebody who's new, coming in for the first time, patients describe it to us that it's a very fearful situation, that they feel like their life might be ending. They don't know what to expect. You do not want to start that period of your life in that situation, in that scenario. The Kidney Care Connection is something similar to a transitional care unit but in a more advanced way, and that is to have more staff dedicated to that period of your life.
22 min