The Pineapple Perspective

Troy Hooper
The Pineapple Perspective

What would you say if we told you that every business is in the hospitality business? Join Troy Hooper, CEO of Hot Palette America, as he explores what hospitality means in every business with industry leaders. Troy and his guests will tackle how they came to deploy hospitality in their businesses, how it impacts their results, and how they came to understand, adopt, and deploy this mindset and framework. Leveraging Troy’s experience, insight, and straight talk - listeners will walk away with a plan of action that’s right for them. If you feel you have deployed a unique hospitality tactic to your business, reach out to be a guest. For more information on Troy Hooper and Pepper Lunch, visit: https://www.krpusa.com/ and https://www.pepperlunchrestaurants.com/

  1. 038: Maximizing Efficiency in Hospitality: Tech Strategies for 2025 with ConStrata’s Toby Malbec

    6天前

    038: Maximizing Efficiency in Hospitality: Tech Strategies for 2025 with ConStrata’s Toby Malbec

    In this episode of The Pineapple Perspective, Troy sits down with Toby Malbec, a leading expert in restaurant technology and “operational technologist” for ConStrata Consulting. Together, they dive into the evolving landscape of hospitality, discussing how technology is reshaping the guest experience, improving efficiency, and driving business success. Toby shares his insights on the current and future state of restaurant tech, including AI, kiosks, digital menu boards, and the increasing need for integration across platforms. They also explore the challenges operators face, from labor and supply chain issues to the overwhelming number of SaaS solutions available.  Topics Discussed in the Episode: The evolving role of technology in hospitality and restaurant operations How AI and automation are shaping efficiency and guest experience The benefits and future of kiosks, digital menu boards, and self-service tech The challenge of managing multiple SaaS products and the push for integration How operators can use data-driven insights to improve labor, inventory, and marketing strategies Connect with Toby Malbec: http://www.constrata.io https://www.linkedin.com/company/constrata-consulting/ https://www.linkedin.com/in/toby-malbec-8989322   This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

    43 分钟
  2. 037: HighMargin’s Mission: Turning Restaurant Data into Actionable Success with Founder, Ashwin Kamlani

    2月13日

    037: HighMargin’s Mission: Turning Restaurant Data into Actionable Success with Founder, Ashwin Kamlani

    In this episode, Troy chats with Ashwin Kamlani as he shares his journey from growing up in a hospitality-focused family to founding HighMargin, a company aimed at helping restaurants leverage data for actionable insights. He discusses the evolution of e-commerce in the hotel industry, the parallels with the restaurant sector, and the importance of understanding and utilizing data to enhance operations and customer experiences. Highlighted Topics: Foundations in Hospitality: Ashwin's early exposure to the hospitality industry through his family's ventures, including his grandfather's establishment of the first five-star hotel in India and his parents' restaurant endeavors. E-commerce Evolution: His role in integrating e-commerce into the hotel industry, drawing parallels to the restaurant sector's current digital transformation. Data Utilization in Restaurants: The challenges restaurants face with abundant data and the need for actionable insights to improve operations and customer satisfaction. Founding HighMargin: Ashwin's motivation behind starting HighMargin to assist restaurants in consolidating data into impactful, actionable insights using AI technology. Building in Public: The importance of transparency and community support in building a company, and Ashwin's approach to sharing his journey openly.   Connect with Ashwin Kamlani: www.highmargin.ai https://linkedin.com/in/ashwinkamlani  https://www.youtube.com/ashwinkamlani https://www.tiktok.com/@highmargin https://x.com/high_margin https://www.instagram.com/ashwinkamlani/ This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

    38 分钟
  3. 036: Proactive Restaurant Maintenance Brings Better Hospitality with Daniel Estrada of 86 Repairs

    2月6日

    036: Proactive Restaurant Maintenance Brings Better Hospitality with Daniel Estrada of 86 Repairs

    In this episode of The Pineapple Perspective, host Troy Hooper sits down with Daniel Estrada, CEO and co-founder of 86 Repairs, to discuss the often-overlooked world of restaurant repairs and maintenance (R&M).  They explore why most restaurant operators approach equipment maintenance reactively rather than proactively—and how this mindset is costing them time and money. Daniel shares insights on how technology, combined with smart data and service support, can transform how restaurants manage repairs, reduce costs, and extend equipment life.  The conversation also highlights the importance of preventive maintenance, vendor relationships, and how optimizing R&M can significantly impact restaurant margins.  Topics Discussed in This Episode: Why restaurant operators struggle with reactive maintenance and how to shift to a proactive mindset How R&M costs have skyrocketed and what operators can do to control expenses The role of data in making smarter repair and replacement decisions Preventive maintenance strategies that extend equipment life and reduce emergency repairs The importance of vendor selection and why the cheapest option isn’t always the best Connect with Daniel Estrada: www.86repairs.com  www.linkedin.com/company/86repairs  www.instagram.com/86repairs  www.youtube.com/@86Repairs   This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

    32 分钟
  4. 035: Building an Authentic Brand with AI & Digital Strategy with Creator Heather Cox

    1月30日

    035: Building an Authentic Brand with AI & Digital Strategy with Creator Heather Cox

    In today’s episode of The Pineapple Perspective, Troy meets with Heather Cox, a seasoned WordPress website designer, social media strategist, and content creator with over 15 years of experience in the digital space. Heather shares her insights on the evolving landscape of branding and marketing technology, emphasizing the importance of authenticity and omnichannel presence in today's competitive market. Troy and Heather explore how businesses—especially in the hospitality industry—can leverage AI, storytelling in their marketing, and cohesive branding to build meaningful connections with their audience. Heather discusses the need for businesses to adapt to emerging platforms and technologies while maintaining a human touch in digital communication.    Topics Discussed in the Episode: The role of authenticity and honesty in hospitality and business success. Leveraging AI for business content creation and branding while maintaining a human touch. The importance of omnichannel marketing and consistent branding across platforms. Strategies for building and engaging a community effectively for online visibility. Upcoming trends and tools in digital marketing for 2025.   Connect with Heather Cox: heathercoxcodes  instagram.com/heathercoxcodes/  facebook.com/heathercoxcodes/  x.com/heathercoxcodes  tiktok.com/@heathercoxcodes  threads.com/heathercoxcodes    This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

    32 分钟
  5. 034: Consistency, Connection, and Care: Transforming Guest Loyalty in Restaurants with Ovation’s Zack Oates

    1月23日

    034: Consistency, Connection, and Care: Transforming Guest Loyalty in Restaurants with Ovation’s Zack Oates

    This week on The Pineapple Perspective, Troy interviews Zack Oates, the founder of Ovation and a hospitality visionary. Together, they discuss the art and science of creating unforgettable guest experiences.  Zack shares his insights on the essence of hospitality, which he defines as proving to guests that you genuinely care about their experience. Zack explains how Ovation’s guest experience platform leverages AI-driven feedback to help restaurants connect with their customers, resolve issues in real time, and foster long-term loyalty. From practical tips like empowering staff to deliver small, meaningful gestures to broader discussions on industry trends, Zack's advice is actionable and inspiring.  Troy and Zack dig into a discussion on the value of consistency in guest experiences, the importance of addressing operational gaps, and how even small acts of kindness can build strong relationships with customers.  Topics Discussed in the Episode: The true meaning of hospitality: proving that you care. How Ovation transforms guest feedback into actionable insights. The impact of consistency and predictability on customer retention. Simple yet effective ways to elevate the guest experience, like small daily gestures. Real-world examples of how data-driven tools boost restaurant revenue and reputation. Connect with Zack Oates: Ovation Up  https://www.linkedin.com/company/ovationup/ 🍽️Zack Oates🍕 - Ovation | LinkedIn Zack Oates (@zackoates) • Instagram photos and videos This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

    40 分钟
  6. 033: Mastering the Restaurant Tech Stack: Expert Advice from Science on Call’s CEO, Andy Freivogel

    1月16日

    033: Mastering the Restaurant Tech Stack: Expert Advice from Science on Call’s CEO, Andy Freivogel

    In this episode of The Pineapple Perspective, Troy is joined by Andy Freivogel, co-founder and CEO of Science On Call, to explore the intersection of technology and hospitality in the restaurant industry.  Andy shares his unique perspective on what hospitality truly means—leading with generosity and solving real-world problems. The conversation dives into the complexities of modern restaurant technology stacks, the evolution of tech adoption post-pandemic, and the role of AI in transforming operations.  From proactive automation to minimizing friction for frontline staff, Andy provides actionable insights for restaurant operators navigating the challenges of today’s fast-paced industry.  Topics Discussed in the Episode: The philosophy of "hospitality as giving first" and its impact on leadership. The role of Science On Call in streamlining restaurant operations and solving tech-related challenges. Current challenges in the restaurant industry: staffing, supply chain, and tech integration. The future of restaurant technology, including AI and automated insights. Tips for operators: selecting, implementing, and optimizing tech solutions effectively. Connect with Andy Freivogel: Website: Science On Call  Andy Freivogel - Science On Call: Tech Support for Restaurants | LinkedIn  Science On Call (@scienceoncall) • Instagram photos and videos Science On Call (@scienceoncall) • Threads, Say more Facebook: Science On Call http://x.com/scienceoncall Science On Call | LinkedIn https://www.youtube.com/@scienceoncall This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

    53 分钟
  7. 032: How to Elevate Guest Experiences with AI and Data Integration with Jeremy Julian

    1月9日

    032: How to Elevate Guest Experiences with AI and Data Integration with Jeremy Julian

    In this episode of The Pineapple Perspective, Troy dives into the dynamic intersection of hospitality and technology with Jeremy Julian, host of the Restaurant Technology Guys podcast and a seasoned industry innovator. Together, they explore how cutting-edge tools, like AI-driven analytics and voice ordering, are transforming restaurant operations and enhancing guest experiences.  Jeremy shares real-world insights on leveraging technology for operational efficiency, such as integrating point-of-sale systems with platforms like OpenTable to create seamless, personalized customer interactions. From the potential of computer vision for inventory management to strategies for avoiding common pitfalls in tech implementation, Jeremy offers actionable advice for restaurant operators looking to stay competitive in a fast-evolving industry.  Topics Discussed in the Episode: How AI and machine learning are redefining restaurant operations and guest engagement. Strategies to avoid failure in restaurant technology implementations. The importance of personalized customer experiences and integrated guest profiles. Innovations in back-office operations, including AI-driven inventory management. The future of voice ordering, computer vision, and same-day pay in the hospitality industry. Connect with Jeremy Julian: Jeremy Julian - Custom Business Solutions | LinkedIn CBS NorthStar - Website CBS NorthStar | LinkedIn  Custom Business Solutions - Facebook CBS NorthStar (@cbsnorthstar) / X CBS NorthStar Training - YouTube Restaurant Technology Guys - Website The Restaurant Technology Guys | LinkedIn Restaurant Technology Guys - YouTube The Restaurant Technology Guys - Facebook This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

    42 分钟
  8. 031: Adapting to the Restaurant Industry’s Digital Evolution with Carl Orsbourn

    2024/12/19

    031: Adapting to the Restaurant Industry’s Digital Evolution with Carl Orsbourn

    In this episode of The Pineapple Perspective, Troy Hooper welcomes Carl Orsbourn, a leading expert in the digital evolution of the food and beverage industry and co-author of two influential books: Delivering the Digital Restaurant and The Path to Digital Maturity. Carl shares insights into how restaurants, from small independents to global chains, can adopt technology and AI to streamline operations, improve customer experience, and optimize profitability.  The conversation covers the complexities of implementing a modern tech stack, the role of AI in enhancing operational efficiency, and the importance of hospitality in creating meaningful customer connections. From Carl’s transformative experiences in the retail and restaurant industries to his thoughts on the future of AI-driven solutions, this episode is packed with actionable advice for restaurateurs aiming to stay competitive in a rapidly changing landscape. Topics Discussed in the Episode The importance of embracing hospitality across all business types. How digital transformation reshapes restaurant operations and customer experience. Navigating the challenges of technology adoption in restaurants of all sizes. The future of AI and automation in enhancing labor efficiency and decision-making. Insights into global hospitality and the evolving role of personalization in dining. Connect with Carl Orsbourn: Carl Orsbourn - Invisible | LinkedIn  www.thedigital.restaurant  Podcasts | Delivering Book The Digital Restaurant | LinkedIn The Digital Restaurant (@thedigital.restaurant) • Instagram photos and videos The Digital Restaurant - YouTube thedigital.restaurant - DeliveringTheBook The Digital Restaurant (@LearnDelivery) / X Delivering the Digital Restaurant   This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

    45 分钟

评分及评论

5
共 5 分
2 个评分

关于

What would you say if we told you that every business is in the hospitality business? Join Troy Hooper, CEO of Hot Palette America, as he explores what hospitality means in every business with industry leaders. Troy and his guests will tackle how they came to deploy hospitality in their businesses, how it impacts their results, and how they came to understand, adopt, and deploy this mindset and framework. Leveraging Troy’s experience, insight, and straight talk - listeners will walk away with a plan of action that’s right for them. If you feel you have deployed a unique hospitality tactic to your business, reach out to be a guest. For more information on Troy Hooper and Pepper Lunch, visit: https://www.krpusa.com/ and https://www.pepperlunchrestaurants.com/

你可能还喜欢

若要收听包含儿童不宜内容的单集,请登录。

关注此节目的最新内容

登录或注册,以关注节目、存储单集,并获取最新更新。

选择国家或地区

非洲、中东和印度

亚太地区

欧洲

拉丁美洲和加勒比海地区

美国和加拿大