The Power of Customer Service

We are delighted to welcome Jono O’Byrne, Sales Director for Endeavour Automotive.  Jono tells us about his journey in the motor trade, experiences and mantras. Simon trained Jono when he was first starting out, so it was lovely catch up again. 

There such a lot to discuss, and so much inspiration given, that we have had to split this interview into two episodes.  In this part we look at Jono’s background, how to manage 23 sites, points to assess when looking at your business and his mentors.

Here are the highlights:

{03:57} Working at George Corbett Motors

{06:51} Moving to the UK

{10:10} Working for Marshalls

{11:20} Difference in the Irish Market

{19:30} Sweat the Small Stuff

{20:45} Communication

{27:25} Priorities

{32.05} George Corbett and Daksh Gupta

{39:25} Ask Why

About Symco Training:

Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only in spiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon’s words ‘real world’, it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal.

To find out more visit: www.symcotraining.co.uk