The RaaP: Resourcive as a Podcast

Resourcive

The RaaP, presented by Resourcive, is your go to place for to learn about the latest technology trends, market insights, and value-creation opportunities in the mid-market and enterprise. Hosted by Kyle Hall, Kyle Gotzman and Nick Creasey #TheRaaP will feature guests that include business leaders, industry thought leaders, executives, and more. Resourcive is a Technology Value Creation Partner advising middle-market and enterprise clients on IT service procurement. Technology topics include UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.

  1. OCT 21

    Episode #70: The AI Divide - Foundations Before Innovation

    MIT recently reported that 95% of GenAI projects are failing, but not because of the technology itself. In this episode, Kyle Hall and Kyle Gotzman dig into why so many organizations can’t get their AI pilots out of the lab. The answer isn’t innovation, it’s foundation. From data quality and process discipline to governance and patience, they explore how companies that mastered the basics years ago are now reaping the rewards of AI, while others struggle to make progress. They also discuss what it means to “earn the right” to adopt new technology, the difference between moving fast and moving forward, and how preparation, not speed, creates real transformation.

    15 min

  2. SEP 30

    Episode #69: The Venn Diagram of IT Spend: Security, Architecture, Cost

    In this episode of #TheRaaP, Kyle Hall and Kyle Gotzman dive into one of the most critical exercises for IT and finance leaders during budget season: assessing external IT services spend. They break down the foundational steps every organization should take, starting with building a baseline inventory of spend, normalizing vendor data, and questioning long-held assumptions. From there, they explore how to prioritize opportunities using a practical framework that balances cost, architecture, and security. Whether it’s identifying stranded services, rationalizing security tools, or grading initiatives based on impact and difficulty, this conversation provides a clear roadmap for finding meaningful savings without losing sight of business outcomes.

    19 min

  3. AUG 28

    Episode #68: Managing Telecom Sprawl in Multi-Location Enterprises

    In this episode, Kyle Hall and Kyle Gotzman unpack one of the most persistent problems in IT infrastructure: telecom and network sprawl. They discuss how multi-location companies, especially those with 20 to 100 sites, struggle with legacy circuits, inconsistent inventory, and underutilized UCaaS platforms. Even in a cloud-first world, physical infrastructure challenges persist. From POTS lines and PRIs to broadband contracts and firewall mismatches, the conversation dives into why companies still get tripped up by what’s on the ground. You’ll hear: What changes (and what doesn’t) when you move to the cloud How lack of inventory leads to hidden costs and operational risk Why technical debt is often hiding in your infrastructure The role of a telecom “champion” inside the business How growing companies can stay lean without losing visibility If you're a Director or VP of Infrastructure trying to clean up your network stack without slowing down growth, this episode is for you.

    20 min

  4. AUG 7

    Episode #67: You Don't Know Where You Stand Until You Compete w/Gavin Mlinar

    What does it take to save over $1 billion in procurement? Gavin Mlinar joins The RaaP to share how competition, endurance, and strategy have shaped his approach to sourcing and negotiation. From early lessons at Unisys to leading category transformations as a CPO, Gavin unpacks his philosophy: “You don’t know where you stand until you compete.” We dive into: Competitive bidding vs. industry benchmarks Handling incumbent negotiations with Microsoft, Broadcom, and others Why AI in procurement isn’t quite there yet Why most procurement teams are reactive — and how to break the cycle

    36 min

  5. JUL 24

    Episode #66: Master the Basics or Miss the ROI on AI

    In this episode, Kyle Hall and Kyle Gotzman discuss the current state of AI adoption in mid-market and enterprise companies. While a majority of organizations report implementing AI, only a small percentage are realizing meaningful results. The conversation explores why that gap exists and what companies can do to close it. Topics include: Why AI isn’t delivering results for many companies The importance of foundational practices, clean data, and strong processes AI as an efficiency multiplier, not a replacement for discipline Lessons from cloud and CRM adoption cycles How successful companies approach onboarding AI tools and agents The role of people, process, and culture in driving ROI from AI This episode offers practical insights for IT and business leaders looking to get value from AI investments. Timestamps: (01:15) AI adoption stats: High usage, low realized value (03:00) Why this is the same hype cycle as cloud (04:45) AI as an amplifier: It won’t fix bad practices (06:00) The “AI agent” myth vs. what success really takes (07:30) Onboarding AI like an employee: Train, QA, repeat (08:45) People, process, and culture > tool (10:00) CRM analogy: Same tool, different outcomes (11:15) The ab roller story: Tools don’t replace discipline (12:00) Cloud migration flashback: basics still matter (13:30) Indicators of AI success: Who was doing it the hard way before? (14:30) Why AI shouldn’t be your “tip of the spear” (15:30) Final thoughts: ROI lives in the fundamentals

    16 min

  6. JUL 1

    Episode #65: Cybersecurity in Mid-Market Manufacturing

    In this episode of The RaaP, we’re joined by Adrian Tilston, Resourcive’s Cyber Practice Lead, for a deep dive on why mid-market manufacturers—especially those growing through M&A—face serious cybersecurity gaps. From chaotic IT environments to rising supply chain demands, we explore why cyber complexity is actually a business problem that impacts EBITDA, scalability, and customer contracts. We also break down how Resourcive helps manufacturing companies navigate this, building practical cyber maturity programs without massive tool spend. Whether you’re a CFO worried about risk exposure or an IT leader buried in MSP tickets, this episode will give you real-world insight into how to make cyber a business enabler, not a cost center. (00:00) Intro & Adrian’s background: Green Beret, offensive security, cyber strategy (03:00) Why manufacturing is struggling with IT & cyber maturity (05:45) The problem with scaling legacy environments post-M&A (08:00) Early warning signs your cyber complexity is about to hit revenue (12:00) Supply chain due diligence and how it forces manufacturers’ hand (13:30) How Resourcive’s approach is different (it’s not just more tools) (17:00) The critical role of technical validation vs. trusting MSP statements (20:00) Building a live, practical roadmap (not just “buy more tools”) (23:00) The CFO lens: capital efficiency, managing real risk, scaling smart (26:00) Who this is for: lean IT teams, mid-market firms scaling through M&A (29:00) Post-breach remediation: rebuilding and future-proofing (32:00) It’s a program, not a product: why cyber needs ongoing care (36:00) Final thoughts: where to start, what to look at, how to protect your business

    39 min

  7. MAR 26

    Episode #64: Everything is Code - AI, Cloud & The Future of Development

    In this episode, the Kyle's discuss recent trends in software development, cloud technology, and the role of AI in software engineering. They explore the paradox of increasing innovation in development tools while job postings for developers in the U.S. are declining. The conversation touches on Cloudflare’s new product, AWS Amplify Gen 2, and how "everything as code" is transforming infrastructure deployment, reducing reliance on traditional development teams. They also discuss the challenges enterprises face in moving toward cloud-native environments and practical strategies for transitioning away from legacy systems. (00:45) – The Developer Paradox(01:30) – What’s Really Happening?(03:00) – Strategic vs. Tactical Dev Work(04:30) – AI as the New Junior Dev(06:00) – Everything is Code(08:00) – Deploying Global-Scale Apps from a Laptop(10:00) – The Risk & Power of Full-Stack as Code(11:30) – Sandboxing & Infrastructure On-Demand(12:30) – Bringing Legacy Into the Cloud: The Strangler Fig Approach(14:00) – Closing Thoughts

    15 min

  8. 11/21/2024

    Episode #63: AWS savings & Contact Center AI Trends for 2025

    In this episode of The RaaP (Resourcive as a Podcast), we explore two critical technology challenges for today’s businesses: optimizing cloud costs and harnessing AI in contact centers. Kyle Hall and Kyle Gotzman discuss how focusing on how you build—not just how you buy—can unlock up to 80% in AWS savings. From rethinking database structures to eliminating unnecessary infrastructure, this conversation provides actionable insights for tech leaders looking to reduce spend and increase efficiency. We also dive into the rapidly evolving role of AI in contact centers. Learn how AI is reshaping customer interactions through empathy, hyper-personalization, and proactive insights. Kyle walks through Resourcive’s AI maturity model, highlighting real-world use cases that empower teams, enhance customer loyalty, and drive business outcomes. Whether you're tackling legacy cloud setups or exploring the next wave of AI-driven transformation, this episode is packed with strategies to help you stay ahead. Tune in for actionable takeaways and strategic insights you can put to work right away.

    31 min
See All (70)

5
out of 5
5 Ratings

About

The RaaP, presented by Resourcive, is your go to place for to learn about the latest technology trends, market insights, and value-creation opportunities in the mid-market and enterprise. Hosted by Kyle Hall, Kyle Gotzman and Nick Creasey #TheRaaP will feature guests that include business leaders, industry thought leaders, executives, and more. Resourcive is a Technology Value Creation Partner advising middle-market and enterprise clients on IT service procurement. Technology topics include UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.

Information