The Daily Standup

Lifetime Value Media
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The Daily Standup

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.

  1. قبل ١٩ ساعة

    The doorman fallacy | Andrew Marks

    Episode 155: SuccessCOACHING COO Andrew Marks sees some familiar patterns emerging. ⏱️ Timestamps: 00:00:00 - Intro 00:02:06 - Missteps in post-COVID priorities 00:03:57 - The doorman fallacy explained 00:05:59 - Lessons not learned from past mistakes 00:07:00 - Owning a number: the path to influence 00:08:18 - Evolution of Success Coaching programs 00:11:14 - Closing thoughts and future plans 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Andrew Marks: Andrew's LinkedIn: https://www.linkedin.com/in/andrew-successhacker Mentioned in this episode: The Segment LTV Shop

    ١٥ من الدقائق

  2. قبل يوم واحد

    Ghost in the machine | Ty Raia

    Episode 154: Ty Raia thinks the CS identity crisis is overblown. ⏱️ Timestamps: 00:00:00 - Intro 00:02:17 - The clash of CS ideals vs. reality 00:03:16 - CS as a ghost in the machine 00:04:56 - Misleading expectations in hiring 00:05:57 - Hodgepodge roles in startup life 00:08:21 - Setting vision amid chaos 00:09:28 - Leadership and adaptability in growth 00:10:50 - Wrapping up with Lifetime Value 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Ty Raia: Ty's LinkedIn: https://www.linkedin.com/in/tyraia/ Mentioned in this episode: The Segment LTV Shop And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

    ١٣ من الدقائق

  3. قبل يومين

    The CS futurist | Andy Magnusson

    Episode 153: How do you build a customer success department for a company with no customers? Andy Magnusson shares his story. ⏱️ Timestamps: 00:00:00 - Intro 00:01:01 - Building customer success before customers 00:01:43 - Facing the uncharted early-stage startup 00:03:02 - Hiring customer-facing roles early 00:04:49 - Reflections on the evolving role of success 00:06:52 - Challenges of iterating without a market 00:07:23 - The meaning behind Sandgarden 00:08:12 - Being the voice of future customers 00:09:20 - Why product marketing starts sooner than you think 00:10:52 - Reverse engineering the roadmap to success 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Andy Magnusson: Andy's LinkedIn: https://www.linkedin.com/in/andy-magnusson/ Mentioned in this episode: LTV Shop The Segment

    ١٥ من الدقائق

  4. قبل ٣ أيام

    Funny for money | Duane Hutchison

    Episode 152: CS is a catch-all, but there's one profession in particular Duane Hutchison doesn't want associated with it. ⏱️ Timestamps: 00:00:00 - Intro 00:03:15 - Customer success meets frustration 00:03:55 - Tough analogies: the CS cultural struggle 00:05:00 - Entitlement or incentives? Picking a culprit 00:06:48 - Junk drawers of the workplace 00:09:28 - QBIQ: framing feedback with finesse 00:11:53 - Hot potato teamwork and ownership fears 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Duane Hutchison: Duane's LinkedIn: https://www.linkedin.com/in/duanehutchison/

    ١٥ من الدقائق

  5. قبل ٦ أيام

    Who's saving who? | Ep. 151

    Episode 151: The guys read a report from a prestigious firm. ⏱️ Timestamps: 00:00:00 - Intro 00:01:19 - Reddit, Bane, and potential sponsors 00:01:50 - Crux of the article: mismatch in priorities 00:04:55 - Data accuracy and questionable assumptions 00:07:28 - Dissecting survey methodologies 00:09:52 - The clickbait effect of prestigious sources 00:10:55 - Bane’s advice and its triviality 00:11:09 - The epistemology of customer success 00:12:10 - Wrapping up and teasing part two 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ Mentioned in this episode: The Segment And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show! LTV Shop

    ١٤ من الدقائق

  6. ٢ رجب

    Get out the bushes | Laura Condy

    Episode 150: Self proclaimed superfan Laura Condy is here to butter our bread. ⏱️ Timestamps: 00:00:00 - A bold claim 00:01:26 - Laura’s customer success journey 00:03:10 - Why you *must* watch The Daily Standup 00:03:46 - Mastering the buzzwords of tech 00:05:21 - Transforming your LinkedIn feed 00:09:10 - Finding camaraderie through a podcast 00:11:05 - Making CS inclusive and relatable 00:13:09 - Wrapping up with humor and gratitude 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Laura Condy: Laura's LinkedIn: www.linkedin.com/in/laura-condy-69398b99 Mentioned in this episode: The Segment LTV Shop

    ١٦ من الدقائق
  7. The Regifting Extravaganza #24: Dave Jackson (previously aired Aug 8, '24)

    ٢٣‏/٠٦‏/١٤٤٦ هـ

    The Regifting Extravaganza #24: Dave Jackson (previously aired Aug 8, '24)

    Dave Jackson isn't afraid to shake things up. In this episode of The Daily Standup, he envisions a world without customer success. ⏱️ Timestamps: 00:00:00 - In a world without customer success 00:00:34 - Welcoming Dave Jackson to The Daily Standup 00:01:55 - Defining customer success 00:02:22 - Misalignment in CS understanding 00:03:12 - Frank Slootman’s controversial take 00:04:15 - Company-wide philosophy debate 00:06:07 - Silos and CS challenges 00:08:55 - JP’s adaptable approach 00:10:40 - Customer-led growth vision 00:12:07 - Focus on capability over structure 📺 Lifetime Value: Your Destination for Customer Success content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung/ JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Dave Jackson: Dave's LinkedIn: https://www.linkedin.com/in/davidjacksonuk/ Mentioned in this episode: The Segment LTV Shop

    ١٥ من الدقائق
  8. The Regifting Extravaganza #23: Ornella Jacobs (previously aired May 1, '24)

    ٢٢‏/٠٦‏/١٤٤٦ هـ

    The Regifting Extravaganza #23: Ornella Jacobs (previously aired May 1, '24)

    The WONDERFUL Ornella Jacobs joins the boys from across the pond to urge the community to SIMPLIFY customer success.   Ornella Jacobs asks the community to quit it with the acronyms, the jargon, and the over-complication - let's get back to basics!  Bonus: she shares the perfect method for making margaritas.   Timestamps: 00:00:00 - Introducing the Daily Standup 00:01:36 - Simplifying Customer Success 00:03:03 - Simplifying Processes for Better Scalability 00:04:24 - Making Customer Success Accessible 00:05:37 - The Influence of Hospitality in Customer Success Strategy 00:06:49 - The Importance of Limes in the Recipe 00:08:04 - Simplifying the role of the CSM 00:09:31 - Maximizing Customer Calls for Better Results 00:10:51 - Wrapping up with Ornella 00:12:11 - Like, Subscribe, and Comment!   📺 Lifetime Value: Your Destination for Customer Success content Website: https://www.lifetimevaluemedia.com   🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/   👋 Connect with Ornella Jacobs: Ornella's LinkedIn: https://www.linkedin.com/in/ornella-jacobs/ Mentioned in this episode: LTV Shop The Segment

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Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.

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