The Daily Standup

Lifetime Value Media
  • 4.8 (6)
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The Daily Standup

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.

  1. HACE 20 H

    The Regifting Extravaganza #21: Jess Cohen (previously aired Jul 11, '24)

    How did we make it this far into TDSU without an episode about the quarterly business review? No matter. Jess Cohen of UpdateAI rights our wrongs, and tells us why the QBR is destined for the trash can. ⏱️ Timestamps: 00:00:01 - Dismantling the QBR 00:01:08 - Jess Cohen, Head of CS at UpdateAI 00:02:00 - Jess's novel idea 00:03:32 - Engaging versus rote QBRs 00:04:38 - Replacing blank screens with AI 00:06:09 - Using data as discussion starters 00:08:02 - Proactive versus reactive QBRs 00:11:01 - Value landmines in customer success 00:12:33 - Like, comment, and subscribe! 📺 Lifetime Value: Your Destination for Customer Success content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Jess Cohen: Jess's LinkedIn: https://www.linkedin.com/in/jessicalaurencohen/ Mentioned in this episode: Frameworks contest The Segment LTV Shop

    16 min
  2. The Regifting Extravaganza #20: Mary Migiano (previously aired May 7, '24)

    HACE 1 DÍA

    The Regifting Extravaganza #20: Mary Migiano (previously aired May 7, '24)

    The effervescent Mary Migiano brings a PROBLEM to the pod: your customer just won't respond.  What's your go-to method for fighting through the noise and grabbing their attention?   Timestamps: 00:00:00 - Analogies abound! 00:01:31 - Challenges with Unresponsive Customers 00:02:49 - Finding effective communication methods 00:03:51 - Understanding Customer Non-Responsiveness 00:04:56 - Assuming the best in intention 00:06:06 - Adding Value as a Business Partner 00:07:21 - Improving Email Responses 00:08:40 - Tips for getting facetime with customers 00:09:44 - Asking the Right Questions 00:11:03 - Like, comment, and subscribe!   📺 Lifetime Value: Your Destination for Customer Success content Website: https://www.lifetimevaluemedia.com   🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/   👋 Connect with Mary Migiano: Mary's LinkedIn: https://www.linkedin.com/in/marymigiano/ Mentioned in this episode: LTV Shop The Segment Frameworks contest

    13 min
  3. The Regifting Extravaganza #19: Bob London (previously aired Oct 3, '24)

    HACE 2 DÍAS

    The Regifting Extravaganza #19: Bob London (previously aired Oct 3, '24)

    Bob London wants everyone to shut up, but for a reason other than you may think. ⏱️ Timestamps: 00:00:00 - Intro 00:02:21 - The lost art of listening 00:05:59 - Customer success: Listening vs. forcing value 00:06:54 - Curiosity: The key to better customer conversations 00:08:21 - Pausing to let the customer share 00:09:53 - The power of intentional silence 00:12:09 - Tactical advice: Using the mute button to listen better 00:12:55 - Keep listening, keep learning 📺 Lifetime Value: Your Destination for Customer Success content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Bob London: Bob's LinkedIn: https://www.linkedin.com/in/boblondon/ Mentioned in this episode: The Segment LTV Shop Frameworks contest

    17 min
  4. The Regifting Extravaganza #18: Diane Gordon (previously aired Nov 11, '24)

    HACE 3 DÍAS

    The Regifting Extravaganza #18: Diane Gordon (previously aired Nov 11, '24)

    Diane Gordon's been doing this for over three decades, and the margin for error is still too damn high. ⏱️ Timestamps: 00:00:00 - Intro 00:00:54 - A customer experience nerd 00:01:31 - Struggling with retention forecasting 00:02:50 - Trust no health score 00:03:10 - Health scores: More of a guessing game? 00:04:36 - Keep sentiment and health scores separate 00:05:56 - Can AI solve the accuracy gap? 00:06:23 - The risk of equating happiness with renewal 00:09:00 - Blind spots in customer predictions 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Diane Gordon: Diane's LinkedIn: https://www.linkedin.com/in/gordondiane/ Mentioned in this episode: Frameworks contest The Segment LTV Shop

    13 min
  5. The Regifting Extravaganza #17: Anika Zubair (previously aired Sep 12, '24)

    HACE 4 DÍAS

    The Regifting Extravaganza #17: Anika Zubair (previously aired Sep 12, '24)

    Anika Zubair is just gonna say it: we in CS ought to be acting a lot more like salespeople. And in so doing, should get a lot of the same resources, too. ⏱️ Timestamps: 00:00:00 - Intro 00:01:25 - Anika’s journey: 13 years in post-sales success 00:02:46 - Money matters in customer success 00:03:48 - A shift in mindset: revenue and CS 00:05:31 - Rob’s startup story: revenue from CS 00:08:05 - Manufacturing epiphanies: coaching for success 00:09:25 - Investing in CS coaching vs. sales training 00:11:14 - Impact-driven CS: revenue at the core 📺 Lifetime Value: Your Destination for Customer Success content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Anika Zubair Anika's LinkedIn: https://www.linkedin.com/in/anikazubair/ Mentioned in this episode: LTV Shop The Segment Frameworks contest

    18 min
  6. From WFU: Dealing with Difficult Conversations

    HACE 5 DÍAS · CONTENIDO EXTRA

    From WFU: Dealing with Difficult Conversations

    Do you find difficult conversations...too difficult? Like, you just avoid them entirely until shit blows up in your face? ...no? Well, then you haven't quite fucked up like we have. In this episode, we welcome a very special guest to talk about her journey with hard convos: 00:00:00 - Intro 04:00 - Preparing for challenges in new places 04:46 - A funny identity mix-up 06:43 - Misjudging customer assumptions 07:32 - The cost of avoiding hard conversations 12:25 - Learning to manage compassionately 19:02 - Action-Impact-Do feedback framework 20:16 - Navigating feedback to superiors 23:11 - Balancing respect and accountability 24:38 - Setting boundaries with difficult peers 27:08 - Standing up for yourself 29:39 - Building confidence in tough moments 32:26 - Addressing disrespect head-on 37:01 - Data-driven conversations 38:28 - Feedback is a gift And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We F****d Up So You Don’t Have To. Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/ Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/ Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe Mentioned in this episode: Segment LTV Shop

    41 min
  7. The Regifting Extravaganza #16: Richard Blank (previously aired Oct 22, '24)

    HACE 5 DÍAS

    The Regifting Extravaganza #16: Richard Blank (previously aired Oct 22, '24)

    Amidst an AI surge, Richard Blank believes in language more than ever. ⏱️ Timestamps: 00:00:00 - Intro 00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica 00:02:14 - Gamification and creating a fun work culture 00:04:45 - Proactive vs. reactive: The call center approach 00:05:38 - Why Costa Rica? The appeal of a nearshore BPO 00:06:00 - Language, cultural nuances, and the home run close 00:07:05 - The irreplaceable human touch in customer support 00:10:55 - Speech craft: The art and strategy of communication 00:12:42 - Wrapping up: Time to make this a series! 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Richard Blank: Richard's LinkedIn: https://www.linkedin.com/in/costaricascallcenter/ Mentioned in this episode: The Segment LTV Shop Frameworks contest

    17 min
  8. The Regifting Extravaganza #15: Christine Raby (previously aired May 13, '24)

    HACE 6 DÍAS

    The Regifting Extravaganza #15: Christine Raby (previously aired May 13, '24)

    Christine Raby jumps on to chat the modern hiring process.  What's different about it today compared to a couple years ago?  And how can companies and hiring managers switch it up to accommodate the massive supply while maintaining humanity with their candidates?   Timestamps: 00:00:00 - Authenticity in Finding the Right Fit 00:01:38 - Effective Hiring in Today's Environment 00:03:03 - Effective Hiring Manager Strategies 00:04:20 - Hiring for Culture Additions 00:05:34 - Removing Unconscious Company Biases 00:06:59 - Filtering Candidates in the Job Market 00:08:29 - Authentic fit and intentionality in hiring process 00:10:02 - Tips for Hiring the Best Candidates 00:12:37 - Like, comment, and subscribe!   📺 Lifetime Value: Your Destination for Customer Success content Website: https://www.lifetimevaluemedia.com   🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/   👋 Connect with Christine: Christine's LinkedIn: https://www.linkedin.com/in/christineraby/ Mentioned in this episode: Frameworks contest The Segment LTV Shop

    15 min
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Calificaciones y reseñas

4.8
de 5
6 calificaciones

Acerca de

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.

Información

  • Creador
    Lifetime Value Media
  • Años de actividad
    2023 - 2024
  • Episodios
    100
  • Clasificación
    Explícito
  • Copyright
    © 2024 Lifetime Value Media
  • Mostrar sitio web
    The Daily Standup

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