15 episodes

What tactics are today's most innovative restoration companies using to build workforces that attract new staff, retain top employees, and get the most out of every worker? The team at KnowHow just decided to ask them!

In this podcast, we sit down with some of the top performers in the restoration industry and ask them how they built a world-class team culture in such a volatile industry. Like everything KnowHow does, we've geared it to be ridiculously actionable, so you can act on your learnings right away.

The restoration industry is too competitive to not be constantly learning. Stand on the shoulders of giants by borrowing the playbook of today's most successful companies. Head to tryknowhow.com to help your staff get ahead.

The Restoration Playbook Podcast KnowHow

    • Business
    • 5.0 • 1 Rating

What tactics are today's most innovative restoration companies using to build workforces that attract new staff, retain top employees, and get the most out of every worker? The team at KnowHow just decided to ask them!

In this podcast, we sit down with some of the top performers in the restoration industry and ask them how they built a world-class team culture in such a volatile industry. Like everything KnowHow does, we've geared it to be ridiculously actionable, so you can act on your learnings right away.

The restoration industry is too competitive to not be constantly learning. Stand on the shoulders of giants by borrowing the playbook of today's most successful companies. Head to tryknowhow.com to help your staff get ahead.

    How Purpose-Driven Work Strengthens Employee Retention with Holly Murry

    How Purpose-Driven Work Strengthens Employee Retention with Holly Murry

    In this episode of the Restoration Playbook Podcast Leighton Healey interviews Holly Murry, who shares insights into her 28-year journey at FRSTeam, emphasizing the importance of connecting work with meaning. Highlighting personal stories and 'Goosebump Moments', Holly advocates for creating a workplace culture that instills passion and meaning in daily tasks, ultimately leading to a more meaningful work environment, engaged workforce, and stronger employee retention.
    Hungry for more insights?
    Visit randrmagonline.com to read "How Purpose-Driven Work Transforms Restoration Businesses" - the second article in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from Seaside Restoration, Guarantee Restoration, and more.Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.Subscribe to our socials for more insights into building competent and confident restorers, plus the exciting news coming at the 2024 Restoration Industry Convention next week.During the episode, Holly also mentioned some great resources, including:
    The Apple Experience by Carmine Gallo, which references FRSTeam's exceptional customer service experienceWhat the Heck is EOS? A Complete Guide for Employees in Companies Running on EOS by Gino WickmanRyan Fish, President of Red Hanger Cleaners, who gave a talk at a FRSTeam conference about "Choosing Hard." Thanks for tuning in!


    About KnowHow:KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com.

    • 1 hr 37 min
    How to Build a Team That Builds Your Business

    How to Build a Team That Builds Your Business

    Join Leighton Healey as he sits down with Caleb Brunz, Head Coach, President, and Owner of Paul Davis Restoration of Greater St. Paul and Minneapolis, in the first episode of the "Winning With Workers" series, powered by KnowHow. Caleb shares his insights and firsthand advice on building a stronger, more cohesive team culture in the restoration industry, and we ensure you walk away with actionable advice on how to do the same.
    In This Episode:
    Discover what's guided Caleb's leadership journey and business growth—from three to over 120 dedicated professionals.Hear Caleb's top advice for building a stronger culture, and why everyone has one (even if you think you don't!) Uncover the pivotal role of a positive work environment and that "happy people produce more."Learn practical strategies for defining your company's core values, recognizing good work, effectively communicating with your team, and addressing negative influences.Hungry for more insights?
    Visit randrmagonline.com to read "How to Build a Team That Builds Your Business with Caleb Brunz, Head Coach at Paul Davis Restoration of Greater St. Paul and Minneapolis" - the first in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from BluSky Restoration, ATI Restoration, and more.Stay tuned next month, when we'll continue our journey and find out how caring for a worker's whole life works for your bottom line, too, on The Restoration Playbook Podcast.Subscribe to our channel for more insights into building competent and confident restorers.
    About KnowHow:KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com.

    • 53 min
    How to Help Your Restorers Become Communication Athletes

    How to Help Your Restorers Become Communication Athletes

    In the final episode of our three-part Winning With Workers conversation, we discuss two more principles that restoration leaders are using to attract and retain top talent. 
    We welcome back Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees. 
    Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0
    ---
    KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job. Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes and start exceeding standards with KnowHow.
    To see what KnowHow can do for your workforce, schedule a demo today at tryknowhow.com/get-a-demo

    • 47 min
    How Restoration 1 East Baton Rouge is Building a Workforce that Cares

    How Restoration 1 East Baton Rouge is Building a Workforce that Cares

    Growing restoration companies report on top-line numbers, but those numbers comprise of thousands of small stories and interactions between staff and customers after a traumatic event. In this episode, Marissa Hoffsteader and Jonathan Dew from Restoration 1 of East Baton Rouge share some of the standout stories they have of going the extra mile for their customers, and what it means about the overall culture of their company. 
    Find Restoration 1 of East Baton Rouge online at https://restoration1ofeastbatonrouge.com/LinkedIn: https://www.linkedin.com/company/restoration-1-of-baton-rouge/Facebook: https://www.facebook.com/R1EBR/
    The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.
    Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

    • 38 min
    How Restoration Leaders are Attracting and Retaining Talent

    How Restoration Leaders are Attracting and Retaining Talent

    How do restoration companies attract and retain young workers? This question is the #1 issue keeping leaders up at night, so we got to work answering it.
    In this episode of the Restoration Playbook Podcast, we sat down with Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Leighton is a renowned keynote speaker, workforce expert and the Co-Author of Winning with Workers. With his vast experience in scaling and managing companies across various industries and franchises, Leighton has seen firsthand the difference a remarkable employee experience has on attraction and retention. Join us as we explore some of the key principles that can transform your workforce and drive success in the restoration industry.
    “Winning With Workers” acts as a playbook for creating a thriving workforce in restoration and home services companies. Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees.
    In this second episode of our 3 part series, we dive into three principles: Connect Work to Meaning, Democratize How-To, and Mobilize a Bionic Workforce, and unpack how companies can begin to implement these principles today to revitalize their employee experience and start retaining top talent.
    Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0

    • 54 min
    How CORE by KHI Restoration Keeps Their Team in Sync

    How CORE by KHI Restoration Keeps Their Team in Sync

    In an industry as demanding as restoration, keeping your team in sync is crucial. But how do you do it?
    Join us as we talk to Spencer Hicks from CORE by KHI Restoration about creating a culture of open communication, developing internal champions, and paving the way for internal growth and success.
    Want to connect with Spencer? Find him on LinkedIn here: https://www.linkedin.com/in/spencer-h...Find CORE by KHI there as well: https://www.linkedin.com/company/core...Or visit their website at https://khi-restoration.com/
    Want to learn more about KnowHow? Visit https://tryknowhow.com/ or check out our latest book at http://winningwithworkers.com/ for more actionable advice that helps restorers attract, retain, and support top talent.

    • 53 min

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