The Restoration Playbook Podcast

KnowHow
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The Restoration Playbook Podcast

What tactics are today's most innovative restoration companies using to build workforces that attract new staff, retain top employees, and get the most out of every worker? The team at KnowHow just decided to ask them! In this podcast, we sit down with some of the top performers in the restoration industry and ask them how they built a world-class team culture in such a volatile industry. Like everything KnowHow does, we've geared it to be ridiculously actionable, so you can act on your learnings right away. The restoration industry is too competitive to not be constantly learning. Stand on the shoulders of giants by borrowing the playbook of today's most successful companies. Head to tryknowhow.com to help your staff get ahead.

  1. Holly Murry's No-Ego Playbook For Building Leaders

    5D AGO

    Holly Murry's No-Ego Playbook For Building Leaders

    “It’s not ever about you.” That’s the leadership mantra Holly Murry built a national restoration brand on. In this episode, the FRSTeam President joins Travis Martin to unpack how empathy, self-awareness, and accountability power high-performing teams, without the ego. From gut-check hiring tactics to letting go with grace, Holly reveals how she builds leaders who care, serve, and go above and beyond. Hungry for more insights? • Join Travis on July 17th live at 1 pm EST to learn how to get more output from your team without increasing your payroll: Click Here to Register Subscribe to the Restoration Playbook Podcast wherever you're listening, and check out tryknowhow.com for even more interviews and resources for busy restoration leadersVisit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.Thanks for tuning in! About KnowHow:KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com

    40 min
  2. How Flexible Training Strategies Drive Learning at BluSky Restoration

    MAY 30

    How Flexible Training Strategies Drive Learning at BluSky Restoration

    Ever heard of “Semper Gumby”?—the Marine Corps mantra for staying always flexible. That mindset is Chuck Lane’s not-so-secret weapon for scaling training at BluSky Restoration, one of the biggest players in the industry. Hit play as Travis uncovers how Chuck turns curveballs into growth, building crews who learn fast, adapt faster, and keep BluSky miles ahead of the storm. Stick around to see why “being Gumby” might be the smartest leadership move you make this year. Hungry for more insights? • Join Travis on June 11th live at 1 pm EST to learn how to provide your restoration team with on-demand answers: Click Here To Register.  Subscribe to the Restoration Playbook Podcast wherever you're listening, and check out tryknowhow.com for even more interviews and resources for busy restoration leaders. • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent. Thanks for tuning in! About KnowHow:KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

    58 min
  3. Marcie Richardson's Blueprint for Cultivating Culture at Guarantee Restoration

    APR 28

    Marcie Richardson's Blueprint for Cultivating Culture at Guarantee Restoration

    In this episode of the Restoration Playbook Podcast, Travis sits down with Marcie Richardson, COO of Guarantee Restoration Service. Marcie shares the exact leadership moves that helped her scale across multiple offices without compromising values, consistency, or connection. From above-the-line communication to her “culture gardening” framework, Marcie breaks down how to grow people and why great leadership means knowing when to push and when to pause. Hungry for more insights? • Join Travis on May 8th live at 1 pm EST to learn how to scale multiple locations and not your headaches: Click Here To Register.  Subscribe to the Restoration Playbook Podcast wherever you're listening, and check out tryknowhow.com for even more interviews and resources for busy restoration leaders. • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent. Thanks for tuning in! About KnowHow:KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

    34 min
  4. From Smog to Soul: Inside Tony Scott’s Passion-First Culture At Pro-Claim

    APR 10

    From Smog to Soul: Inside Tony Scott’s Passion-First Culture At Pro-Claim

    In this episode of the Restoration Playbook Podcast, Travis sits down with Tony Scott, CEO and founder of Pro-Claim Group. Tony shares how he’s spent over 30 years building one of Canada’s most respected restoration companies—not just through operational excellence but by anchoring his team in deeply held values. He unpacks how a culture rooted in passion, purpose, and empathy has fueled innovation from the inside out, creating a company where people find meaning in the work and lead with heart. Hungry for more insights? • Join Travis on April 10th live at 1 pm EST to learn how to capture what your best people know and scale it across your entire team: Click Here To Register.  Subscribe to the Restoration Playbook Podcast wherever you're listening, and check out tryknowhow.com for even more interviews and resources for busy restoration leaders. • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent. Thanks for tuning in! About KnowHow:KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com

    41 min
  5. How Steve Glozik Built a Culture of Excellence at FP Property Restoration

    MAR 6

    How Steve Glozik Built a Culture of Excellence at FP Property Restoration

    In this episode of the Restoration Playbook Podcast, Travis sits down with Steve Glozik, President of FP Property Restoration. Steve takes us through the early days of building FP, the company's unwavering commitment to growth, and how they created a culture of excellence that drives their success. Hungry for more insights?  Join Travis on March 13th live at 1 pm EST to discuss how today's most innovative restoration companies are improving worker training and onboarding from day 1 to beyond: Click Here To Register.Subscribe to the Restoration Playbook Podcast wherever you're listening, and check out tryknowhow.com for even more interviews and resources for busy restoration leadersVisit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.Thanks for tuning in! About KnowHow:KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com.

    25 min
  6. How Thomasville Restoration Scaled with Humility, Hunger, and Authenticity

    JAN 28

    How Thomasville Restoration Scaled with Humility, Hunger, and Authenticity

    In this episode of the Restoration Playbook Podcast, Travis interviews Andy Amrhein, CEO and co-owner of Thomasville Restoration. Discover how Andy and his team achieved a remarkable 357% growth in just three years with the right leadership and a strong company culture. Whether you lead a team or aspire to, you'll want to listen to this episode. Hungry for more insights? Join Travis on February 13th live to discuss how today's most innovative restoration companies are using to drive process adoption and adherence day in and day out: Click Here to RegisterSubscribe to the Restoration Playbook Podcast wherever you're listening and check out tryknowhow.com for even more interviews and resources for busy restoration leadersVisit randrmagonline.com to read the latest article in a our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.Thanks for tuning in! About KnowHow:KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com.

    40 min
  7. BONUS LISTEN: The Building Leaders Audiobook

    12/13/2024 · BONUS

    BONUS LISTEN: The Building Leaders Audiobook

    Howdy, restorers! We've got a bonus listen here for you this week... Get your copy of the Building Leaders e-book by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook.html, or wherever you found this episode. Thanks for tuning in! About KnowHow:KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com.

    35 min
  8. Becoming a Leader with Julie Johnson

    12/03/2024

    Becoming a Leader with Julie Johnson

    In this episode of the Restoration Playbook Podcast, Travis interviews Julie Johnson, former owner of Alpha Omega Disaster Restoration. To Julie, leadership is less about directing others and more about walking alongside them—showing up day in, day out, and always striving to make things better for everyone. Tune in to hear her practical advice on building a thriving restoration business. Hungry for more insights? Visit randrmagonline.com to read the latest article in a our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.Get your copy of the new book Building Leaders by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook.html or search for "Building Leaders KnowHow" wherever you're listening to this episodeSubscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Ben Looper, Mark Springer, and Holly MurryThanks for tuning in! About KnowHow:KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com.

    1h 1m
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5
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3 Ratings

About

What tactics are today's most innovative restoration companies using to build workforces that attract new staff, retain top employees, and get the most out of every worker? The team at KnowHow just decided to ask them! In this podcast, we sit down with some of the top performers in the restoration industry and ask them how they built a world-class team culture in such a volatile industry. Like everything KnowHow does, we've geared it to be ridiculously actionable, so you can act on your learnings right away. The restoration industry is too competitive to not be constantly learning. Stand on the shoulders of giants by borrowing the playbook of today's most successful companies. Head to tryknowhow.com to help your staff get ahead.

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