The Service or Hospitality Podcast

Scott Fasano and April Burns
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The Service or Hospitality Podcast

Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Join us as we explore the essential difference between service and hospitality, and why it's critical to see and recognize people, not just as customers, but as valued guests. In each episode, we bring you engaging and insightful conversations with industry thought leaders who share their unique perspectives and experiences. Our goal is to uncover the nuggets of wisdom that can only be found through authentic, heart-led discussions. Scott, the country boy with a love for disco, and April, the spirited lover of music and all things fun, bring their passion and expertise to the table, ensuring each episode is filled with valuable takeaways and entertaining moments. From discussing the importance of having properties ready on time to the deeper connections you can make with your team, we cover it all. We are also excited to spotlight the upcoming DARM conference, where hospitality professionals gather to share best practices and innovative ideas. Tune in for exclusive previews, interviews, and insights leading up to and from the conference, making sure you don't miss a beat. Whether you're a seasoned professional or new to the industry, "The Service or Hospitality Podcast" is your go-to source for understanding and implementing the principles of genuine hospitality. Tune in to learn, grow, and be inspired to elevate your standards and create memorable experiences for your guests, owners and teams.

Episodes

  1. SEP 19

    Beachball Hospitality

    Join use for another great conversation with another of the industry's best in the hospitality business. Its been an iconic ride since the beginning when they landed on "Beachball" and we all know who it is from that alone. Their impact has been big and will change the industry.  We had a great time with Hunter and Ginger talking about the early decisions, the decisions during growth and their focus on always having a seat at the table and a voice for the industry. Don't miss this one.

    51 min

  2. SEP 12

    Magic Hospitality

    Join use for another great conversation with another of the industry's best in the hospitality business. We had a great time with Jessica, Elaine and Lance talking about the light behind magic hospitality. Don't miss this one.

    45 min

  3. SEP 5

    Authentic Hospitality

    Join us for another great conversation with Blaine, Rob and Rachel as we talk about authentic hospitality. We cover a wide variety of topics including the roots in ultra luxury experiences and how Rachel carried that mindset into the business and much more. And most importantly, you'll hear from another frontline team member that is leaving his mark on the industry one day at a time. The future is bright with people like Blaine making their way in!

    55 min

  4. AUG 29

    Practical Hospitality

    Join us this episode for a conversation with an industry legend, Mike Harrington.  Hospitality isn't a one-size-fits-all approach and scale does matter. We talk about Practical Hospitality and a whole lot more.

    52 min

  5. AUG 22

    Loving Hospitality with Tyann Marcink Hammond and Nick Settles

    Join us for a deeply moving and authentic conversation with industry thought leaders Tyann, the Queen of Guest Experience, and Nick, our first frontline team member on the podcast. This episode takes a heartfelt turn, when Nick realizes he has found his people in this industry, reminding us all of the true spirit of hospitality. Tyann and Nick bring genuine love and passion to their work, showing how the heart of hospitality goes beyond business—it’s about caring for people, creating connections, and delivering experiences that resonate on a personal level. Don't miss this powerful episode filled with authentic stories and insights into the soul of hospitality.

    48 min

  6. AUG 15

    Personalized Hospitality with Koryn Okey

    Join us for an engaging conversation with Koryn from Breezeway, a true industry thought leader and rock star loved far and wide. Koryn and the Breezeway team believe that hospitality is about getting personal, focusing on what you're good at, and delivering to the very best of your ability. Koryn is the first vendor I've heard frame her role—and Breezeway's—as making things easier and better for property managers through their software. Don't miss this insightful episode!

    51 min

  7. AUG 8

    Viral Hospitality with Madison Rifkin

    Join us for another engaging conversation with a true industry thought leader, Madi from Mount. Madi is pioneering the use of social channels, leveraging her content army to open new avenues for potential guest engagement. We've been led to believe that if your property isn't Instagram-worthy, social media isn't for you. But what about highlighting the unique experiences of visiting your destination and the local area you serve? We believe you can still offer viral hospitality by embracing and supporting the small businesses in your market that deliver once-in-a-lifetime experiences. Is this the right approach for you? Take a listen to find out!

    50 min

  8. AUG 1

    Random Acts of Hospitality with Lauren Madewell

    Join us for another engaging conversation with a true industry thought leader, Lauren from Auntie Belham's Cabin Rentals. Lauren is all about hospitality, bringing a fun and unique perspective to her role and her brand. Hospitality isn't a one-size-fits-all approach; the best hospitality comes from the heart of the individual to the hearts of those on the receiving end. In this episode, we explore the concept of Random Acts of Hospitality and how they can fit into your brand. Is this the right approach for you? Take a listen to find out!

    55 min

  9. JUL 26

    Setting the Stage for Hospitality Excellence

    Join April, Amy, and Scott as they dive into their plans to elevate the vacation rental industry through improved hospitality standards and exceptional guest experiences. In this episode, they discuss the importance of balancing service and hospitality, share professional insights and best practices, and highlight their vision for innovation and guest satisfaction. Tune in for authentic conversations that set the tone for the exciting journey ahead, including a preview of the upcoming and much anticipated DARM Conference.  https://vrdarm.com/

    1h 8m
  • 9 Episodes

About

Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Join us as we explore the essential difference between service and hospitality, and why it's critical to see and recognize people, not just as customers, but as valued guests. In each episode, we bring you engaging and insightful conversations with industry thought leaders who share their unique perspectives and experiences. Our goal is to uncover the nuggets of wisdom that can only be found through authentic, heart-led discussions. Scott, the country boy with a love for disco, and April, the spirited lover of music and all things fun, bring their passion and expertise to the table, ensuring each episode is filled with valuable takeaways and entertaining moments. From discussing the importance of having properties ready on time to the deeper connections you can make with your team, we cover it all. We are also excited to spotlight the upcoming DARM conference, where hospitality professionals gather to share best practices and innovative ideas. Tune in for exclusive previews, interviews, and insights leading up to and from the conference, making sure you don't miss a beat. Whether you're a seasoned professional or new to the industry, "The Service or Hospitality Podcast" is your go-to source for understanding and implementing the principles of genuine hospitality. Tune in to learn, grow, and be inspired to elevate your standards and create memorable experiences for your guests, owners and teams.

Information

  • Creator
    Scott Fasano and April Burns
  • Years Active
    2K
  • Episodes
    9
  • Rating
    Clean
  • Copyright
    © @ 2024 Business Blacksmith. All Rights Reserved.

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