#171 - Rethinking The Warranty Period
Hey, my friends. Welcome back to another episode of the Sprinkler Nerd Show. I'm your host, Andy Humphrey. This is episode X Y Z, because I honestly can't remember. Coming to you from my truck. We could call this an episode of truck talk, which I did, more towards the beginning of this show, not as of recent. And I am actually on my way to Chicago today. For a bunch of different events and business opportunities. And I had a couple things that were on my mind this week that I wanted share with you guys as it relates to service calls and warranty Andy just a few sort of future casting ideas about warranty that particularly came to my mind this morning. And I thought let's see. I thought I would start with I thought I would start with how you communicate with your clients. And this probably relates more to service clients, service calls, but could could relate to construction, but let let's look at it through a service call lens. And I had firsthand experience with this with a company in my hometown because my water tank failed. Still not exactly sure. The service guy actually came just yet this morning. I'm still not exactly sure what is wrong with it. I built my house in 2018. It is not a, you know, fine custom craft home. But it's also not a builder's choice, model home or or something on the low end. It's probably mid range. And What's interesting, I'll I'll get to this a bit later is this is not the first appliance that has failed in a six year old home. Let's just let's just put that out there. Not the first appliance that's failed. I'll give you the rest of the story here in a moment. And yesterday, actually, it was last night. My daughter came home, from her volleyball practice. It was late, let's say, 9, 9:30. And, she showers after practice, of course, and then she doesn't shower in the morning, and she goes, take a shower. And she comes down after she takes a shower, and she's like, hey. I I couldn't get the hot water on. The hot water's not working. Scratch my head. Andy I'm just thinking, okay. That's weird. Maybe there's something up with your, you know, your your shower. And then my wife said, you know what? I just washed my face before bed. And, yeah, I noticed that the water wasn't hot. So I, of course, would rather just jump into bed. It's 9:30 a night. I went down into the basement, looked at the hot water heater, and the water was definitely not hot. I looked at where the cord was plugged in to the outlet, Andy I then went to the breaker box. All the breakers were fine, but there was no power to the heater. So I, looked at where it was plugged in. It actually plugs into an electrical outlet right above it in the ceiling Andy thought, okay. Well, there's no power to this outlet. Why would there be no power to the outlet? Well, there must be something on this circuit that has a GFI that's tripped. It's my first thought. GFI must be something on this circuit that has a GFI and looking around the room. This is in our storage, storage room in the basement. It's not finished. But it's not, you know, a dungeon either. It's just a typical probably nine foot ceiling, storage room in their basement. Andy we have an air filtration system that is, attached to our forced air. Andy I'm looking up and I see its plug Andy its plug goes into the receptacle and the receptacle, sure enough, has a GFI on it. I unplug it. I hit the reset button. The little green light comes back on, and I'm thinking, yes. I am back in business. Andy just on the the problem. Cool. Plugged everything back in. Turned off the water heater, plugged it in, turned the pass back on. It starts automatically. I hear it fire up. I hear the exhaust fan kick in. And then 45 seconds later, pop. There goes the GFI again. Like, shit. What in the world is going on here? So then, of course, I did the whole the whole shebang over again, reset the GFI was hoping was hoping it would work, turned the hot water heater back on, and then sure enough, 40
