28 episodes

Get inside access to change-makers at the height of real estate industry disruption. Brought to you by AppFolio, The Top Floor features stories from leaders in property management, community association management, and real estate investment as they reflect on the industry’s future.

The Top Floor AppFolio

    • Business
    • 5.0 • 5 Ratings

Get inside access to change-makers at the height of real estate industry disruption. Brought to you by AppFolio, The Top Floor features stories from leaders in property management, community association management, and real estate investment as they reflect on the industry’s future.

    Using Property Inspections to Boost NOI and Resident Satisfaction

    Using Property Inspections to Boost NOI and Resident Satisfaction

    Michael Brand, Mid-Market Account Executive at HappyCo, and AppFolio Property Manager’s Senior Product Manager, Kelly Dean, join this episode of The Top Floor podcast to explain exactly why. Michael and Kelly explore the benefits of doing inspections the right way, how to streamline operations, and why tools and tech are essential to nailing your inspection process.

    • 36 min
    How Maintenance Makes or Breaks Your Resident Experience

    How Maintenance Makes or Breaks Your Resident Experience

    In this episode of The Top Floor podcast, we’re joined by Ray Hespen, CEO and Co-Founder of Property Meld, and Cat Allday, VP of AI Initiative at AppFolio, to talk more about creating the best possible maintenance experience for your business, teams, and residents.

    • 46 min
    Why Customer Relationship Management Is Essential for Marketing and Leasing

    Why Customer Relationship Management Is Essential for Marketing and Leasing

    We’re back to kick off season 3 of The Top Floor podcast! In our first episode, we speak with two experts about the world of CRM tools, property management, and AI.

    • 47 min
    Best of The Top Floor Season 2: Hiring & Property Maintenance Discussed

    Best of The Top Floor Season 2: Hiring & Property Maintenance Discussed

    While we’re getting ready to launch season three of The Top Floor podcast, we decided to revisit two of our favorite conversations from season two.

    • 41 min
    Welcome to Season 3 of The Top Floor Podcast

    Welcome to Season 3 of The Top Floor Podcast

    Welcome to season three of The Top Floor podcast brought to you by AppFolio.
    After two great seasons of hearing real estate leaders share their thoughts on the property management industry, we’re back for a third time around.

    • 1 min
    What Do Property Management Employees Really Want?

    What Do Property Management Employees Really Want?

    The foundation of the property management business is, of course, rooted in people. It takes a village of employees to accommodate clients and residents in a 24/7, always-on industry in which property managers must be available at any moment.

    At a time when real estate is in increasingly high demand as residents search for bigger spaces and new homes, property managers are in need of a full staff to keep operations running smoothly. However, staffing in the world of property management has been an ongoing pain point exacerbated by thousands of employees quitting amid the “The Great Resignation,” coupled with the new normal of hybrid work during the pandemic.

    To combat this cycle, we discover how property managers are making do with smaller staffs, as well as the tech solutions being used to fill in the gaps. To discover how workers on the frontlines get the support they need to increase their bandwidth and how their employers measure up in terms of worker satisfaction, we turn to recent research produced by AppFolio in partnership with IREM. In this episode of The Top Floor, we speak with Steve Cadigan, author of Workquake, as well as Barry Blanton of AMO management firm Blanton Turner, to discover the perfect combination of employees and tech solutions to resolve today’s challenges in property management.

    • 36 min

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